Property Care Account Manager

Hutten & Co.; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Property Care Account Manager to join their dedicated team. This role offers the chance to work in a beautiful environment while helping clients achieve their gardening visions. You will be responsible for client communication, garden quality oversight, and fostering strong relationships to ensure satisfaction. The company values personal and career growth, providing a supportive culture with opportunities for leadership and mentoring. If you are eager to challenge yourself and thrive in a collaborative atmosphere, this position is perfect for you.

Benefits

Relocation Assistance

Profit Sharing

Matching RRSP

Medical Benefits

5 Weeks Paid Time Off

Laptop Provided

Smartphone Provided

Quarterly Theme Parties

Company BBQs

Qualifications

• 5+ years of garden maintenance experience in a supervisory role.
• Strong computer skills with the ability to learn new software quickly.

Responsibilities

• Meet client needs, monitor garden quality, and provide exceptional client care.
• Conduct site walks and develop yearly care plans for each site.

Skills

Horticulture Knowledge

Customer Service

Communication Skills

Supervisory Experience

Education

Formal Education in Horticulture

Landscape Architecture

Construction Technology

Tools

Landscape Management Network

CRM Software

Smartsheet

Job description

Property Care Account Manager

Hutten & Co. Land and Shore

• Located in Owen Sound – enjoy living and working in Ontario’s recreational hub, year round
• $5,000 Relocation assistance provided
• $35/hr starting wage, compensation based on relevant experience
• Profit sharing, matching RRSP, medical benefits, and starting 5 weeks paid time off
• Laptop and smartphone provided
• Opportunity to work on beautiful gardens, while achieving personal and career growth with a fantastic team

It’s not every day you come across an opportunity to work with a company you can feel good about – in a rewarding environment, working towards a clear and exciting vision, as part of an optimistic, hardworking, and high performing team.

And with your strong knowledge of horticulture, gardening expertise and desire to grow and learn, you’re made to be our new Property Care Account Manager.

From creative craftsmanship in stone and wood, delicate plantings, casual outdoor living, environmental shore solutions, and docking systems, at Hutten & Co. Land and Shore we create refreshing spaces that connect our rugged land and shores into a place of natural beauty. It’s not easy work, but the satisfaction is huge.

We love what we do and want like-minded people to join our team. So, if you’re looking for an opportunity to take the next step in your horticulture career, look no further.

As our new Property Care Account Manager you will be responsible for meeting client needs, monitoring garden quality and providing exceptional client care. Your role will encompass customer service, contract management, horticultural consulting, sales, estimating, quality oversight and collaboration.

If you were working for us, here are some of the things you would have done last week:

• Establish effective communication with customers, show we care about their plants and make them feel secure in our hands
• Deliver customer service according to “The Hutten Way”
• Build client loyalty through strong communication, meeting their needs and providing appropriate, desirable solutions
• Conduct site walks with client, uncovering issues, finding sales opportunities, noting their priorities and ensure they are consistently met
• Regularly conduct plant health and aesthetic assessments of gardening properties and prescribe appropriate plant health care treatments for gardening team
• Develop yearly care plan, organized by month for each site, reducing client communication, and preventing important tasks from being overlooked
• Proactively meet with ongoing design build projects to successfully convert them into gardening clients to develop the design vision
• Collaborate with production manager on the execution of details, providing all necessary information to handoff for gardening crews
• Ensure that the property meets customer and company expectations in terms of aesthetics, beauty and function

Success in this role will be about so much more than just project profitability or completing jobs on time and budget. Just as importantly, it will be about making our customers happy by bringing their visions to life while contributing to our team’s growth and people-focused culture through mentoring and training.

This is an incredible opportunity for someone looking to grow in their career, challenge themselves and take accountability, all while gaining leadership experience.

Working @ Hutten & Co. Land and Shore

We expect strong performance and participation, and in return, work hard to make employment here an exceptional career experience. We offer strong coaching and training, team collaboration, an open book management style, and we celebrate wins together regularly with quarterly theme parties and company BBQs!

The Details

This is a full-time permanent job, working mainly in Owen Sound, Ontario. When you’re not in the office, you’ll travel to job sites in the surrounding areas.

We recognize that our ideal candidate may come from outside the area, and so relocation assistance is available. If you’re interested in getting away from expensive city living, and the idea of living and working in Ontario’s recreational hub excites you, this could be a perfect opportunity to relocate and take advantage of all that Georgian Bay living has to offer.

Qualifications

We are considering candidates from a wide range of experiences and backgrounds. Ideally, here’s what we’re looking for:

• 5+ years of garden maintenance experience in a supervisory role
• A formal educational background in horticulture, landscape architecture, construction technology, construction/project management, or similar
• Strong computer skills with ability to learn new software and programs quickly
• Valid driver’s license

And if you have the following it would be a bonus:

• Experience with Landscape Management Network
• Experience using any CRM
• Experience using Smartsheet software

How to Apply

We strive to build a team of like-minded individuals who share our values and vision for the future, and look forward to seeing your application!