Propane Dispatch & Customer Service Lead

Avenir Energy; Flesherton; On-site; CAD 52,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

RRSP/TFSA matching

Job summary

Avenir Energy Ltd. in Ontario is seeking a Dispatcher to join our field-based team. You will coordinate propane deliveries, communicate with drivers and brokers, and help forecast workloads for the branch.

Reporting to the Operations Manager, you will handle ticket selections in CUE, generate reports, and support customer service on incoming calls while upholding safety and codes for petroleum delivery.

Qualifications

• Dispatching and logistics experience is an asset.
• Customer service experience required.
• Professional driving or fleet dispatching experience is an asset.

Responsibilities

• Communicate directly with drivers (and brokers if applicable) to manage current and upcoming delivery demand.
• Prepare delivery ticket selections within CUE and manage day-to-day dispatching within AWE.
• Produce and review various reports and metrics; adjust as needed (Kfactors); run out report; follow up with drivers; review accounting reports.
• Review accounts put on STOP or cancelled accounts to ensure tickets deleted.
• Review and adjust customer account delivery parameters (tank size, K factor, HWH Flags, etc.) as needed.
• Review weekend and overnight customer service inquiries with respect to delivery and take required action.
• Maintain DD table within CUE and communicate to delivery team as required.
• Assist/Train other staff on CUE delivery tools (delivery record setup, K-Factor, DD Due, Delivery profile, etc.).
• Trouble-shoot truck computer system and communicate with inside/outside support when necessary.
• Provide customer service support on incoming customer calls.
• Awareness of Liquid Fuels Handling Code and other codes pertaining to the safe delivery of petroleum products.

Skills

Dispatching

Logistics

Customer service

Fleet dispatching

Tools

Microsoft Office

Job description

Avenir Energy Ltd. in Ontario is seeking a Dispatcher to join our field-based team. You will coordinate propane deliveries, communicate with drivers and brokers, and help forecast workloads for the branch.

Reporting to the Operations Manager, you will handle ticket selections in CUE, generate reports, and support customer service on incoming calls while upholding safety and codes for petroleum delivery.