Propane Bulk & Service Dispatch Coordinator

Northern Peak HR; Northwestern Ontario; In loco; CAD 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Sarjeant Propane in Ontario seeks a Service and Bulk Coordinator to oversee daily propane deliveries across Northwestern Ontario and supervise service technicians. You will coordinate routes, plan will-call deliveries, manage customer orders, and ensure safety, accuracy, and high-quality service.

Qualified candidates have post-secondary education, strong customer-service orientation, proficiency in Outlook, Excel and Word, and experience with GPS dispatch tools.

Competenze

• Post-secondary education or equivalent.
• Demonstrated commitment to excellent customer service.
• Intermediate to advanced computer software skills (Outlook, Excel and Word).
• Highly organized, efficient, able to perform a variety of tasks simultaneously.
• Excellent communication as well as organizational skills.
• Bilingualism an asset.
• High level attention to detail.
• Experience with ADDS software is an asset.
• Knowledge of propane industry beneficial.
• Experience in a high-paced call centre, customer service or dispatch role.

Mansioni

• Maintain high level of customer service by ensuring safe, timely deliveries and coordinating with drivers, sales, service and management.
• Answer phones, receive orders, prepare delivery data and dispatch deliveries.
• Plan and organize will-call deliveries and dispatch accordingly.
• Use GeoTab GPS software to reference client conversations, site locations and refueling needs.
• Enter sales leads into CRM or transfer calls to Inside Sales.
• Work with sales and large customers to plan demands and scheduling.

Conoscenze

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Formazione

Post-secondary education

Strumenti

GeoTab

CRM

Tank Spotter

ADDS software

Outlook

Excel

Word

Descrizione del lavoro

Sarjeant Propane in Ontario seeks a Service and Bulk Coordinator to oversee daily propane deliveries across Northwestern Ontario and supervise service technicians. You will coordinate routes, plan will-call deliveries, manage customer orders, and ensure safety, accuracy, and high-quality service.

Qualified candidates have post-secondary education, strong customer-service orientation, proficiency in Outlook, Excel and Word, and experience with GPS dispatch tools.