Manager, Quality and Performance

Delphi Technologies; Toronto; On-site; CAD 110,000 - 140,000; Full time

Job summary

Holland Bloorview Kids Rehabilitation Hospital in Toronto, Ontario, seeks a Manager of Quality and Performance to lead quality improvement initiatives and data-driven projects across the organization. The role focuses on advancing LEAN processes, coaching staff, and promoting an agile, learning health system.

The position requires a Master’s in health care, Lean/Six Sigma or equivalent certification, and 5–7 years hospital experience with accreditation expertise.

Qualifications

• Master’s degree in health care or a related field.
• Certification in quality improvement such as Lean, Six Sigma, CQuIPS or IDEAS is required.
• 5-7 years leading quality/process/performance improvement in a hospital setting.
• Experience with leading Accreditation.
• Experience with direct reports is an asset.
• Advanced statistical knowledge; certification in statistical process control is an asset.
• Dashboards creation skills; knowledge of PowerBI or related software.
• Experience in managing and evaluating quality and performance programs.
• Strong leadership abilities (independent and collaborative).

Responsibilities

• Provide leadership for the implementation of the annual quality improvement plan and Caring Safely objectives.
• Oversee accreditation activities and related improvement initiatives.
• Coach staff on quality improvement principles and tools (Value Stream Mapping, Cycle Time, Kaizen, Metrics).
• Analyze clinical and operational data to identify trends and drive improvement.
• Promote data-driven decision making and oversee the Balanced Scorecard.
• Foster an agile mindset and collaboration across stakeholders.
• Collaborate with leaders to train staff and integrate quality initiatives into processes.
• Develop and implement a comprehensive quality improvement strategy.

Skills

Statistical analysis

Power BI

Leadership

Quality improvement

Data storytelling

Stakeholder collaboration

Education

Master’s degree in health care or related field

Tools

Power BI

Job description

Holland Bloorview Kids Rehabilitation Hospital is Canada’s hospital for children and youth with disabilities and developmental differences. Serving more than 9,000 families annually through inpatient and outpatient programs and services, our teams are helping to shape the future of pediatric disability care.

As a top 40 Canadian research hospital and academic hospital fully affiliated with the University of Toronto, Holland Bloorview integrates care, teaching, research and scholarship to advance practice and improve the lives of children and youth with disabilities and developmental differences. All clinical staff are expected to contribute to the academic agenda through one or more of the following activities: supervising students, teaching, academic service, scholarship and/or research.

Holland Bloorview has achieved 100 per cent in four successive surveys by Accreditation Canada, an unprecedented achievement in safety. We are also proud to be recognized among Greater Toronto’s Top Employers, Canada’s Top Employers for Young People and Canada’s Best Diversity Employers.

Here, you will find an inspiring, inclusive, innovative and collaborative work environment, competitive compensation and benefits, and programs that support ongoing learning, professional growth and well-being, so you can do meaningful work while continuing to grow your career.

We’re daring to create a world where all youth and children belong. Join us!

Position:

The manager of quality and performance is a critical enabler of innovation and improvement that promotes integration of quality and LEAN process improvement methodologies to support organizational strategic projects and objectives. This role will provide both direct and indirect support to various projects and initiatives to advance quality improvement and data analysis/utilization across the organization. You will build capacity and provide coaching for staff on key strategic projects under our ‘care that’s agile’ pillar to support the hospital’s journey to becoming a learning health system.

Core Functions

• Strategic Priorities: Provide leadership and oversight for the implementation of program goals and objectives including the annual quality improvement plan (QIP) and certain Caring Safely objectives
• Accreditation: In partnership with the Director QSP, actively oversees accreditation and the improvement initiatives arising from the cyclical assessment in the Quality, Safety and Performance department to prepare the organization for Accreditation Canada surveys
• Quality/Process Improvement Coaching: Offer expert advice, consultation, and coaching to key project resources on quality improvement principles, tools, and techniques using the following tools - Value Stream Mapping, Cycle Time/Takt Time, Kaizen Events, Measurement/Metrics, etc.
• Data Analysis and Insights: Utilize health care data analytics tools and techniques to analyze clinical, operational, client and family sociodemographic data and experience data, identify trends, patterns, and areas for improvement, and generate actionable insights to drive quality improvement initiatives and reduce safety disparities.
• Promote Data-Driven Decision Making: Emphasize the importance of data collection, analysis, and interpretation in identifying areas for improvement and monitoring progress towards quality goals. Oversight of the corporate Balanced Scorecard.
• Promote Agile Mindset: Promote an agile mindset and culture within the organization, emphasizing values such as collaboration, transparency, adaptability, and customer focus, and fostering a spirit of innovation and experimentation.
• Collaborate with Stakeholders: Collaborate with leaders, managers, clinicians, and other stakeholders to assess training needs, develop educational materials, and support the integration of quality improvement initiatives into organizational processes. The role will also model co-design with staff, clients and families in quality improvement initiatives.
• Quality Improvement Strategy: Collaborate with leadership to develop and implement a comprehensive quality improvement strategy aligned with the organization's goals and priorities, leveraging principles of learning health systems.

Qualifications

• Master’s degree in health care or a related field is required
• Certification in quality improvement such as Lean, Six Sigma, CQuIPS or IDEAS is required
• 5-7 years leading quality/process/performance improvement in a hospital setting
• Experience with leading Accreditation
• Experience with direct reports is an asset
• Advanced statistical knowledge, certification in statistical process control is an asset
• Highly developed skills in creation of dashboards, knowledge of PowerBI or related software
• Experience in managing and evaluating quality and performance programs
• Strong leadership abilities (independent and collaborative)
• Exceptional interpersonal and communication skills (oral and written) tailored to various audiences (e.g., leadership, governance)
• Demonstrated ability to facilitate teamwork, collaboration, and partnership
• Understanding and knowledge of the Ontario health system and landscape, including knowledge of Accreditation Canada standards/ROPs and regulatory/legislation laws (e.g. ECFAA, QCIPA)

About the Organization Holland Bloorview Kids Rehabilitation Hospital creates a world of possibility by supporting children and youth with disabilities, medical complexity, illness and injury. All of our work is guided by our strategic plan, Transformative Care, Inclusive World: Holland Bloorview 2030. The plan: https://strategicplan.hollandbloorview.ca/

To get a glimpse as to who Holland Bloorview is, we invite you to watch the Together We Dare. Video: https://www.youtube.com/watch?v=d3c-FszREUk

Holland Bloorview is committed to fostering a climate of inclusion, diversity, equity accessibility, and anti-racism (IDEAA). This commitment is central to, and mutually supportive of, our research excellence mandate. We welcome and respect the diversity of all members of our community and we seek to create an inclusive culture for our clients, families, research scientists, staff, participants, trainees, volunteers, trustees, and partners. To help in our journey towards fully reflecting the communities we partner with, we welcome and encourage applications from Black individuals and other racialized persons, Indigenous Peoples, women, persons with disabilities, LGBTQI2SA+ persons, and others who may contribute to further diversification of ideas within our community. Holland Bloorview is committed to fair assessment of a candidate's abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths.

In accordance with the Accessibility for Ontarians with Disabilities Act, accommodation will be provided throughout the recruitment process to applicants with disabilities. Please notify us of any accommodations that you require by contacting [e-mail] or 416-425-6220.

This position is currently accepting applications.