Project Manager experience with retail & call centre

360 IT Professionals; Mississauga; On-site; CAD 75,000 - 110,000; Part time

Job summary

360 IT Professionals is seeking a Project Manager experienced in retail and call centre environments to drive data-driven projects. This contract role is based in Mississauga, Canada, lasting 6-12 months with responsibilities across data analytics, reporting, and resource coordination.

Applicants should have 3+ years in retail/call centre, strong PM skills, and proficiency in MS Office. English communication and formal presentations are essential; bilingual abilities are an asset.

Qualifications

• Minimum 3 years’ experience in Retail and Call Centre support.
• Experience in the mobile / telecom service industry.
• Strong data analytics, root cause analysis, and reporting.
• Demonstrated project management experience.
• Excellent communication & presentation skills.
• Experience managing virtual teams and resources.
• Proficient in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Data mining, analysis, and reporting
• Execution and management of ongoing and planned projects and initiatives
• Management of internal and external resources
• Escalation management and executive communications

Skills

Retail experience

Call centre experience

Project management

Data analysis

Communication skills

Virtual teams

MS Office

Education

Post-secondary degree in Business, Engineering, IT or related field

Tools

MS Office

Job description

Project Manager experience with retail & call centre

• Contract

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.

Job ID : BCEJP00013908

Duration : 6-12 Months

Description:

Mobile Devices & Logistics team is seeking an individual with management level business process, data analysis and reporting skills.

Critical qualifications and competencies include:

• Minimum 3 years’ experience in Retail and Call Centre support


• Experience in the mobile / telecom service industry


• Strong data analytical, root cause analysis, and reporting


• Creative problem solving, planning, and execution


• Demonstrated project management experience


• Excellent communication & presentation skills


• Experience managing virtual teams and resources


• Proficient in MS Office (Word, Excel, PowerPoint)

Accountabilities:

• Data mining, analysis, and reporting


• Execution and management of ongoing and planned projects and initiatives


• Management of internal and external resources


• Escalation management and executive communications

Preferred Qualifications/Competencies:

• Post-secondary degree in Business, Engineering, IT or related field.


• Business Analysis / Lean Six Sigma experience


• Bilingual ENG/FR (written and verbal) an asset


• Bell, Virgin, The Source Retail Store experience

Regards,

Happy Singh

Sr.Technical Recruiter

Office: 972-455-8296

happy.singh(@)mcpsinc.com