Project Manager (CRM)

VML; Montreal (administrative region); Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

VML in Montreal is seeking a proactive Project Manager to lead CRM email development projects from creative concept through deployment in Salesforce Marketing Cloud. You will act as the bridge between clients and internal teams, ensuring alignment and timely delivery throughout the project lifecycle.

Responsibilities include defining scope, timelines and budgets, managing risks, and coordinating with Sales, Marketing and Customer Success to align projects with business goals.

Qualifications

• 3–5 years of project management experience, with at least 2 years in CRM implementations or digital transformation.
• Proven client-facing experience and ability to grow client relationships.
• Bachelor's degree in Business, Information Systems, Marketing or related field (or equivalent).
• Hands-on CRM, data migration, integrations, and API workflows experience.

Responsibilities

• Manage end-to-end delivery of Salesforce CRM email projects, including implementations, upgrades, and integrations.
• Define and maintain project scope, timelines, budgets and resource plans.
• Identify risks, dependencies and blockers; drive timely resolutions.
• Use Agile or hybrid methods with Jira, Smartsheet, Asana or Monday.com.
• Serve as the primary client contact; build trust-based relationships.

Skills

CRM platforms (Salesforce)

Project management

Jira

Confluence

Smartsheet

API workflows

Client engagement

Education

Bachelor's degree in Business, Information Systems, Marketing, or related field (or equivalent)

Tools

Salesforce

Jira

Confluence

Smartsheet

Monday.com

Job description

Who We AreVML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world's leading creative companies, including the WARC Creative 100. VML's global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.About the RoleWe are looking for a driven and people-focused Project Manager to lead the delivery of Customer Relationship Management (CRM) email development projects (from creative development to deployment in Salesforce Marketing Cloud). In this role, you will be the central connector between our clients and internal teams : managing project lifecycles from kick-off to go-live while building trusted, lasting relationships along the way. If you thrive in a fast-paced environment, love solving problems, and know how to keep both clients and colleagues aligned and motivated, we'd love to hear from you.Key ResponsibilitiesProject DeliveryManage end-to-end delivery of Salesforce CRM email projects, including implementations, upgrades, and integrationsDefine and maintain project scope, timelines, budgets, and resource plansProactively identify risks, dependencies, and blockers — and drive timely resolutionsRun day-to-day project workflows using Agile or hybrid methodologies and tools such as Jira, Smartsheet, Asana, or Monday.comClient EngagementServe as the primary point of contact for clients throughout the project lifecycleBuild strong, trust-based relationships with client stakeholders at all levelsFacilitate regular project reviews, status updates, and workshops with clientsTranslate client needs into clear, actionable project requirements and deliverablesManage client expectations transparently, escalating and resolving issues with professionalismInternal CollaborationWork closely with technical teams (developers, CRM consultants, architects) to ensure project requirements are understood and delivered to a high standardPartner with Sales, Marketing, and Customer Success teams to align CRM projects to business objectivesManage the intake of creative requirements and design development through client approval, ensuring readiness for email productionChampion cross-functional communication, ensuring internal stakeholders are informed and engaged throughout delivery CRM Implementation & QualityOversee CRM platform configuration, data migration, system integrations, and go-live activitiesCoordinate User Acceptance Testing (UAT), QA processes, and deployment plansDevelop project documentation, training materials, and post-launch support plans to drive user adoptionWhat We're Looking ForExperience & Education3–5 years of project management experience, with at least 2 years focused on CRM implementations or digital transformation projectsDemonstrated experience in client-facing roles with proven ability to manage and grow client relationshipsBachelor's degree in Business, Information Systems, Marketing, or a related field (or equivalent experience)Technical SkillsHands-on experience with CRM platforms such as SalesforceSolid understanding of project management methodologies (Agile, Waterfall, or hybrid)Proficiency in project management tools (Jira, Confluence, Smartsheet, or similar)Familiarity with data migration, system integrations, and API workflowsInterpersonal & Soft SkillsExceptional relationship-building skills — with clients and internal teamsClear and confident communicator, able to bridge the gap between technical and non-technical audiencesHighly organised with strong attention to detail and the ability to juggle multiple projects simultaneouslyA calm, solutions-oriented mindset under pressureÀ propos du posteNous recherchons un(e) Gestionnaire de Projet motivé(e) et axé(e) sur les relations humaines pour piloter la livraison de projets de développement d'emails dans le cadre de la Gestion de la Relation Client (CRM) (du développement créatif jusqu'au déploiement dans Salesforce Marketing Cloud). Dans ce rôle, vous serez le lien central entre nos clients et nos équipes internes : vous gérerez les cycles de vie des projets du lancement à la mise en production, tout en établissant des relations de confiance durables. Si vous vous épanouissez dans un environnement dynamique, que vous aimez résoudre des problèmes et que vous savez maintenir l'alignement et la motivation des clients comme des collègues, nous serions ravis de vous rencontrer.Responsabilités principalesLivraison de projetsGérer la livraison de bout en bout des projets d'emails CRM Salesforce, incluant les mises en œuvre, les mises à niveau et les intégrationsDéfinir et maintenir le périmètre des projets, les échéanciers, les budgets et les plans de ressourcesIdentifier de manière proactive les risques, les dépendances et les obstacles — et piloter leur résolution en temps opportunSuperviser les flux de travail quotidiens à l'aide de méthodologies Agile ou hybrides et d'outils tels que Jira, Smartsheet, Asana ou Monday.comEngagement clientServir de point de contact principal pour les clients tout au long du cycle de vie du projetÉtablir des relations solides et basées sur la confiance avec les parties prenantes clients à tous les niveauxAnimer des revues de projet régulières, des mises à jour de statut et des ateliers avec les clientsTraduire les besoins des clients en exigences et livrables de projet clairs et exploitablesGérer les attentes des clients de manière transparente, en escaladant et en résolvant les problèmes avec professionnalismeCollaboration interneTravailler en étroite collaboration avec les équipes techniques (développeurs, consultants CRM, architectes) afin de s'assurer que les exigences du projet sont comprises et livrées selon un niveau de qualité élevéCollaborer avec les équipes Ventes, Marketing et Succès Client pour aligner les projets CRM sur les objectifs commerciauxGérer la réception des exigences créatives et le développement du design jusqu'à l'approbation client, en garantissant la préparation à la production des e-mailsFavoriser la communication transversale, en veillant à ce que les parties prenantes internes soient informées et impliquées tout au long de la livraisonMise en œuvre CRM & QualitéSuperviser la configuration de la plateforme CRM, la migration des données, les intégrations système et les activités de mise en productionCoordonner les tests d'acceptation utilisateur (UAT), les processus d'assurance qualité et les plans de déploiementÉlaborer la documentation des projets, les supports de formation et les plans de support post-lancement afin de favoriser l'adoption par les utilisateursProfil recherchéExpérience & Formation3 à 5 ans d'expérience en gestion de projet, dont au moins 2 ans axés sur des projets d'implémentation CRM ou de transformation numériqueExpérience avérée dans des rôles orientés client avec une capacité démontrée à gérer et développer des relations clientsLicence en Commerce, Systèmes d'information, Marketing ou dans un domaine connexe (ou expérience équivalente)Compétences techniquesExpérience pratique avec des plateformes CRM telles que SalesforceSolide compréhension des méthodologies de gestion de projet (Agile, Waterfall ou hybride)Maîtrise des outils de gestion de projet (Jira, Confluence, Smartsheet ou similaires)Connaissance de la migration de données, des intégrations système et des flux de travail APICompétences interpersonnelles & humainesExcellentes compétences relationnelles — avec les clients et les équipes internesCommunicant(e) clair(e) et confiant(e), capable de faire le lien entre les interlocuteurs techniques et non techniquesTrès organisé(e), avec un fort souci du détail et la capacité à gérer plusieurs projets simultanémentUn état d'esprit calme et orienté solutions sous pressionWe believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.When you click \"Submit Application\", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.