Account Manager

Digital Agency Jobs; Vancouver; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

VML in Vancouver seeks an Account Manager to oversee client accounts and ensure delivery of marketing initiatives. You will lead campaign development, manage timelines, budgets, and collaborate with internal teams to execute projects effectively.

The role emphasizes building strong client relationships, presenting insights, and driving growth through cross-sells. A hybrid work model is offered with office presence required several days a week.

Qualifications

• Experience in account management, preferably in an agency or marketing setting.
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Responsibilities

• Oversee client accounts and ensure successful delivery of marketing initiatives.
• Lead development and execution of campaigns with client goals in mind.
• Manage timelines, budgets, and scopes to deliver results.
• Collaborate with creative, strategy, media, and production teams.
• Prepare and present client proposals, performance reports, and strategic recommendations.
• Identify opportunities for cross-sells and upsells within accounts.
• Monitor industry trends to inform client strategies.
• Address client concerns proactively with solution-oriented approach.

Skills

Account management

Project management tools

Marketing principles

Budget management

Campaign analysis

Client satisfaction

Tools

Asana

Wrike

Job description

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.

What You’ll Do

As an Account Manager, you’ll be responsible for overseeing client accounts and ensuring the successful delivery of marketing initiatives. Your role will include:

• Building and maintaining strong client relationships, acting as a trusted advisor and primary point of contact.
• Leading the development and execution of marketing campaigns, ensuring alignment with client goals and objectives.
• Managing project timelines, budgets, and scopes, delivering exceptional results within agreed parameters.
• Collaborating with internal teams, including creative, strategy, media, and production, to execute projects effectively.
• Preparing and presenting client proposals, performance reports, and strategic recommendations.
• Identifying and pursuing opportunities to grow client accounts, including cross-sells and upsells.
• Monitoring industry trends and competitor activities to inform client strategies.
• Resolving client concerns with a proactive and solution-oriented approach.

Who You Are

You’re a strategic thinker and relationship-builder who thrives in a fast-paced environment. You embody:

• Exceptional communication and interpersonal skills, with the ability to foster trust and collaboration.
• A proactive and detail-oriented mindset, anticipating client needs and delivering on expectations.
• Strong organizational and project management skills, able to juggle multiple priorities effectively.
• A team player attitude, working collaboratively while also taking initiative independently.
• Problem-solving skills, with a knack for turning challenges into opportunities.
• A results-driven approach, focused on delivering measurable impact for clients.
• Adaptability and resilience, excelling in dynamic and changing situations.

What You’ll Need

To excel as an Account Manager, you’ll bring:

• Some experience in account management, ideally in an agency or marketing environment.
• Proficiency with project management tools and software is very helpful (e.g., Asana, Wrike, or similar platforms).
• Strong understanding of marketing principles, ideally with experience managing campaigns across multiple channels.
• Ability to manage budgets, timelines, and complex projects effectively.
• Experience analyzing campaign performance data and developing actionable insights.
• A track record of delivering exceptional client satisfaction.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.