Project Manager/Agile Coach

CoFoMo Inc.; Montreal (administrative region); Hybrid; CAD 90,000 - 120,000; Full time

Job summary

CoFoMo Inc. seeks an IT project manager with 7–10 years in similar roles to lead production support, ITSM operations and process improvements. You will apply PMBOK and agile principles in a SAFe context, coordinating stakeholders and driving on-call management initiatives.

You will guide change management efforts, facilitate workshops, and ensure timely delivery of critical systems. Strong communication and Scrum Master experience are highly valued.

Qualifications

• 7 to 10 years of experience in IT project management roles.
• Significant experience in application or operational production support.
• Master ITSM processes, incident management and IT operations.
• Experience in Agile environments, ideally SAFe.
• Familiar with PMBOK principles and best practices.
• Led projects to operationalize or support critical systems.
• Strong communication, facilitation and coordination skills.
• Experience as Scrum Master or Agile Coach.
• Understanding on-call management and 24/7 support environments.
• Involvement in change management and continuous improvement initiatives.

Responsibilities

• Plan, coordinate and track team initiatives.
• Support stakeholders in implementing the on-call management process.
• Coordinate stakeholders in ITSM activities and business processes.
• Keep track of timelines, risks, dependencies, and issues.
• Facilitate workshops and coordination meetings.
• Support continuous improvement of incident management processes.
• Collaborate on evolution and integration of processes within ServiceNow.
• Encourage adherence to new working practices.
• Contribute to identification and proactive resolution of operational issues.

Skills

IT project management

Stakeholder coordination

Agile / SAFe

ITSM / Incident management

ServiceNow

Communication & facilitation

Change management

Tools

ServiceNow

SAFe

Job description

Tasks and Responsibilities

Here's a brief overview of the tasks and responsibilities you'll have :

• Plan, coordinate and track team initiatives;
• Support stakeholders in the implementation of the on-call management process;
• Coordinate stakeholders involved in ITSM activities and business processes;
• Keep track of timelines, risks, dependencies, and issues;
• Facilitate workshops and coordination meetings;
• Support the continuous improvement of processes related to incident management;
• Collaborate on the evolution and integration of processes within ServiceNow;
• Encourage adherence to new working practices;
• Contribute to the identification and proactive resolution of operational issues.

Desired Profile

The profile you are looking for is as follows: 7 to 10 years of experience in similar IT project management roles;

• Have significant experience in application or operational support in production;
• Master ITSM processes, incident management and IT operations;
• Have experience in Agile environments, ideally in a SAFe context;
• Know project management methodologies;
• Understand PMBOK principles and best practices;
• Carry out projects to operationalize or support critical systems;
• Demonstrate excellent communication, facilitation and coordination skills;
• Use ServiceNow in an operational or process management context;
• Have experience as a Scrum Master or Agile Coach;
• Understand on-call management processes and 24/7 support environments;
• Participate in change management and continuous improvement initiatives.