Project Manager

GoSecure; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

GoSecure seeks project managers for their Project Management Office team, focusing on customer service and project lifecycle management within a cybersecurity context. Candidates should hold a relevant degree and possess at least 2 years of project management experience. Strong analytical and organizational skills are vital for ensuring customer satisfaction and meeting service level agreements.

Qualifications

• At least 2 years of professional experience in project management.
• Strong interest in cybersecurity topics like Ethical Hacking.
• Knowledge of IS/IT security concepts is an asset.

Responsibilities

• Planning and overseeing projects throughout their lifecycle.
• Managing customer expectations and ensuring satisfaction.
• Developing and maintaining project plans and status reports.

Skills

Project Management

Customer Service

Analytical Skills

Organizational Skills

Communication

Education

Bachelor's degree in Business Administration or related field

Master's degree in Business Administration (MBA)

PMP certification

Job description

Summary

We are looking for project managers to join our Project Management Office team. Project managers work alongside IT security professionals to help manage customers, quality, budget, and efforts associated with projects related to all our professional services. The candidate will primarily assist in delivering GoSecure’s services within the agreed-upon duration, scope, and constraints, while managing stakeholders’ expectations and objectives.

Duties and Responsibilities

The incumbent is responsible for the following:

• Post-sales customer service
• Planning and overseeing projects throughout their lifecycle: Initiation, Planning, Execution, Monitoring and Control, Closure
• Ensuring completeness in a timely manner and within budget
• Managing customer expectations and ensuring customer satisfaction with GoSecure services
• Executing and supporting deployments and best practices coaching for customers
• Liaising with account managers and the accounting team to establish onboarding timelines and deliverables for new clients
• Onboarding new customers and ensuring all tasks are completed promptly
• Executing daily customer support tasks, including deployments, health checks, and reporting
• Tracking support levels and customer satisfaction metrics
• Ensuring support SLAs are met or exceeded; identifying opportunities for improvement based on reporting and analytics
• Developing and maintaining project plans, issues logs, and status reports
• Advocating for and monitoring customer requests/issues across departments
• Developing and implementing a centralized onboarding documentation and process system
• Developing monthly reports tailored to client needs
• Monitoring employee productivity and coaching the Customer Success Team to enhance efficiency and effectiveness
• Providing constructive feedback to management as part of performance reviews

Qualifications

The ideal candidate will have the following qualifications:

• Bachelor's degree in Business Administration (BBA), Computer Science, or a related college diploma
• Master's degree in Business Administration (MBA) or PMP certification is an asset
• Excellent command of English; knowledge of French is an asset
• At least 2 years of professional experience in project management or a related domain
• Strong interest in cybersecurity topics such as Ethical Hacking, Managed Services, and Security Architecture
• Knowledge of IS/IT security concepts and familiarity with security software and appliances is an asset

Preferred Personal Abilities at GoSecure:

• Excellent analytical skills
• Exceptional organizational skills
• Ability to work independently and handle multiple tasks concurrently
• Proficiency in verbal and written communication in English and French
• Energetic, positive attitude with a "can-do" approach