Project Manager

EPIC Information Solutions Inc.; Mississauga; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading company in Canada is seeking a Project Manager to oversee project documentation, requirements gathering, and testing strategies. The role involves collaborating with stakeholders to enhance customer experiences across various brands. Candidates should have strong analytical and communication skills, with a background in business analysis, preferably in telecommunications. The position offers a hybrid work arrangement, competitive salary, and comprehensive benefits.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Mental Health Benefits

Employee Discounts

Qualifications

• 3-5 years of business analyst experience in telecommunications or Supply Chain preferred.
• Experience in creating and documenting processes.

Responsibilities

• Elicit and document business requirements reflecting stakeholder needs.
• Manage the Product backlog including epics, features, and user stories.
• Conduct root-cause analysis of operational gaps.

Skills

Analytical

Communication

Negotiation

Risk Management

Project Management

Education

University degree

College diploma

Tools

SAP

Microsoft Office

JIRA

Confluence

Job description

Req Id:423722

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

On the Consumer and Small business team you’ll work across a portfolio of brands and solutions. From Bell’s best networks for the home, the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada.

And it’s not just the options we provide, it’s how we provide them. On this team you’ll be a part of a focus to continuously improve the customer experience, making it more seamless, intuitive and responsive.

Summary

Reporting to the Senior Product Owner, the Project Manager will be involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations.

Key Responsibilities

• Elicit and document clearly defined business requirements that accurately reflect stakeholder needs
• Manage and describe the Product backlog that includes the epics, features, and user stories
• Communicate with customers, partners, and IT Developers. Work closely with IT and with the business stakeholders to ensure that product being developed aligns to the needs of the business
• Business Unit Acceptance Testing: test scenarios, data set up/prep/coordination, test execution, review with stakeholders
• Map workflow and business processes
• Ensure traceability of solutions to requirements
• Facilitate and provide business impact analysis including risks assessments
• Support testing and change management requirements
• Produce and maintain reference information (Visio maps, guides, policies, step action documents, training manuals)
• Liaise with cross functional teams, subject matter experts, IT, vendors, project managers and various levels of management and non-management resources
• Conduct root-cause analysis of existing operational gaps and failures, and recommend possible solutions

Critical Qualifications

• Experience in creating / improving and documenting processes (mapping, charting, etc.)
• Excellent analytical, presentation and communication skills (verbal and written) with all levels of the organization
• Ability to identify business requirements and create or participate in the elaboration of process solutions
• Strong influence, negotiation and risk management skills with ability to gain stakeholder alignment
• Strong aptitude to recognize opportunities for improvement and take appropriate action
• Able to work under pressure and meet tight deadlines, displays high sense of urgency
• Effective project management and facilitation skills

Preferred Qualifications

• University degree, college diploma and or related work experience
• 3-5 years of business analyst experience in the telecommunications industry or Supply Chain is preferred
• Operational and technical knowledge in SAP
• Strong understanding and experience with change management principles
• Project Management Institute Certified (PMP), Certified Business Analysis Professional (CBAP) or SAFe Certified Product Owner/Product Manager is an asset
• Proficient in Microsoft Office (Word, Visio, Excel, PowerPoint, Project), Confluence, JIRA

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 05/19/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Mississauga

Bell,one of Canada's Top 100 Employers.