Project Management Delivery Consultant - CMOD Business Automation Professional Markham, CA

Avature; Markham; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Delivery Consultant to join their dynamic team in Markham. In this role, you will leverage your technical expertise to deliver world-class IBM Technology solutions, working closely with clients to address their unique challenges. The position offers a collaborative and innovative environment where your contributions will have a meaningful impact. With a focus on problem-solving and communication, you will be integral in optimizing solutions that drive client success. If you are passionate about technology and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Experience in Business Automation and project delivery.
• Ability to work independently and in a team in a fast-paced environment.

Responsibilities

• Design, deliver, and optimize IBM Technology solutions for clients.
• Provide technical support and conduct user training sessions.

Skills

Problem-solving

Communication

Service orientation

Analytical thinking

Interpersonal skills

Education

Bachelor's Degree

Master's Degree

Tools

IBM Content Manager OnDemand

Monitoring tools

Job description

Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business.

Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.

Your role and responsibilities

As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• Be a trusted Advisor of the Customer on Business Automation space.
• Ensure professional delivery of assigned projects.
• Ability to work independently and as part of a team in a fast-paced, dynamic development environment.
• Involve in product installation/configurations, troubleshooting (performance, 3rd party integrations, security).
• Based on customer requirements, deliver the deployment.
• System Administration:
  • Install, configure, and maintain IBM Content Manager OnDemand software.
  • Manage user access, security, and permissions within the CMOD system.
• Performance Optimization:
  • Monitor and optimize the performance of the CMOD system.
  • Diagnose and resolve performance-related issues.
• Maintenance and Upgrades:
  • Perform routine system maintenance tasks, including backups and system updates.
  • Plan and execute upgrades to newer versions of IBM CMOD.
• User Support:
  • Provide technical support to end-users and address their inquiries or issues related to IBM CMOD.
  • Conduct user training sessions as needed.
• Monitoring and Reporting:
  • Implement monitoring tools to track system health and performance.
  • Generate reports on system usage, performance metrics, and other relevant KPIs.

Preferred technical and professional experience

• Should be familiar with development life cycle processes, tools, concepts, and methodologies.
• Demonstrates excellent verbal and written communications skills.
• Demonstrates strong analytical thinking and problem-solving skills.
• Creative approach to problem solving, innovation, and issue resolution.
• Superior interpersonal skills and the ability to collaborate actively and proactively with others in a cross-functional team.
• Ability to work independently and lead the team of junior developers as per the situation.
• Ability to guide team members on technical & non-technical issues during execution.
• Good vision on solving customer issues, set proper expectations and clear/concise communication with customer.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship.

Job Title: Delivery Consultant - CMOD Business Automation

Job ID: 25676

City / Township / Village: Markham

State / Province: Canada

Work arrangement: Hybrid

Area of work: Project Management

Employment type: Regular

Contract type: Regular

Position type: Professional

Company Shift: General (daytime)