PROJECT DIRECTOR BUSINESS TRANSFORMATION

City of Toronto; Toronto; Hybrid; CAD 120,000 - 180,000; Full time

Job summary

City of Toronto seeks a Project Director of Business Transformation reporting to the Director of Engineering Review. You will provide strategic leadership for Development Engineering teams, guiding business process improvements, organizational change initiatives, and the design of a future-state operating model to boost service delivery and performance.

You will oversee transformational initiatives, manage budgets, engage executives, and drive change management across the division.

Qualifications

• Extensive senior level management experience in delivering major change initiatives.
• Proven ability to work with executives and senior sponsors to meet objectives.
• Strong budget, procurement, and risk management experience.
• Experience leading complex transformational programs across divisions.
• Knowledge of City-wide strategic initiatives and political acumen.

Responsibilities

• Provide strategic leadership for Development Engineering teams within the Development Review Division.
• Lead and manage a multi-disciplinary project team supporting organizational transformation.
• Develop and implement project management strategies and future-state operating models.
• Oversee change management, training, communications and staff engagement initiatives.
• Deliver updates to Steering Committee on status, risks and milestones.
• Ensure transparency, fairness, and collaboration in decision making.

Skills

Leadership

Staff development

Strategic direction

Stakeholder management

Negotiation

Change management

Presentation skills

Education

Post-secondary education with management training

Job description

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PROJECT DIRECTOR BUSINESS TRANSFORMATION

Job Title: PROJECT DIRECTOR BUSINESS TRANSFORMATION

Job ID: 67276

Job Category: Project Management

Job Type & Duration: Full-time, 1 Temporary (18 month) vacancy

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 5-OCT-2026 to 20-OCT-2026

Reporting to the Director, Engineering Review, the Project Director Business Transformation will provide strategic leadership and overview of the Development Engineering teams within the Development Review Division. The role will also provide key support to business process improvements, organizational change initiatives, and the development of a future-state operating model to enhance service delivery, operational effectiveness, and organizational performance.

Major Responsibilities:

• Develops, designs and implements functional policies and programs that make major changes in overall business performance based on long-term needs. Contributes to the continuous improvement of divisional performance through analysis and the development and implementation of sound management practices and procedures, provides management staff with direction and guidance, processes and tools to increase efficiencies and improve effectiveness of the services provided by this section.
• Directs, through subordinate management staff, all activities of the team, delegating management responsibility.
• Leads and motivates a diverse workforce, ensures effective teamwork, provides resolution to controversial labour relations issues, ensures high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Develops, recommends and administers the annual budget for the team, and ensures that the team's expenditures are controlled and maintained within approved budget limitations.
• Leads transformational initiatives and supports and implements process improvements to enhance the efficiency and effectiveness of development review.
• Works with senior staff in developing a future state operating model for the division.
• Develops and implements project management strategies and processes that build on best practices for effective organizational transformation which will form the future state operating model.
• Leads integration initiatives through process mapping, risk analysis, and performance evaluation.
• Works with the Director, Engineering Review, the Division Head, and all stakeholders to reach division goals and objectives project goals.
• Provides updates and reports on the project status, issues, deliverables and milestones to the Steering Committee.
• Directs the development and implementation of divisional change management strategies, including training, communications and staff engagement initiatives.
• Provides leadership and oversight to multi-disciplinary project teams.
• Establishes a best practice approach that ensures transparency and fairness in decision making and project implementation.
• Fosters the development of an organizational culture that focuses on delivering exceptional outcome focused services.

Key Qualifications:

The successful candidate for the position of Project Director Business Transformation will have:

• Post-secondary education with relevant management training and experience, or an equivalent combination of education and/or related experience.
• Extensive senior level experience managing, leading, coaching, developing and motivating staff in the delivery of a major change initiative.
• Extensive experience leading complex projects with demonstrated achieved objectives on large-scale (divisional and/or organizational) transformational initiatives with emphasis on organizational strategic direction, financial, procurement and risk management.
• Extensive experience working with executives, sponsors and senior management teams across the organization to meet divisional and organizational objectives while maintaining effective relationships.
• Extensive experience directly and indirectly managing business teams and resources (operational managers, project managers, staff, contractors and vendors) for the development of business solutions to achieve corporate objectives.
• Extensive experience in negotiations conditions of approvals and complex cost-sharing arrangements related to development applications.
• Superior analytical and well-developed human relations skills with an exceptional ability to communicate both verbally and in writing, negotiate persuasively and effectively, and forge solid internal relationships.
• Proven ability to exercise discretion, with a high degree of initiative and creativity in problem solving.
• Highly effective presentation skills with internal and external stakeholders.
• Knowledge of, current and emerging City-wide strategic initiatives.
• Demonstrated political acumen, judgement and insight.
• Possession of a professional designation and/or post graduate degree (PMP, PEng, CPA, MBA, MPA, etc.) would a great asset.
• Experience implementing similar, complex transformational projects would be an asset.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .