Project Coordinator - Customer Experience Canada

AmpThink; Fort Erie; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Project Coordinator to enhance customer experience and streamline operations. This role is pivotal in managing projects from initiation to completion, ensuring timely delivery of products and services while maintaining strong communication with stakeholders. The ideal candidate will thrive in a fast-paced, collaborative environment, possess excellent organizational skills, and have a keen eye for detail. Join a dynamic team dedicated to delivering exceptional results and improving business processes in a supportive atmosphere that values creativity and innovation.

Qualifications

• Experience in project coordination or inside sales is a plus.
• Knowledge of basic accounting functions is essential.

Responsibilities

• Coordinate with vendors and internal teams to resolve project delays.
• Ensure timely delivery of products and maintain communication with stakeholders.

Skills

Detail-oriented

Problem-solving

Critical thinking

Communication skills

Organizational skills

Relationship-building

Microsoft 365

Project coordination

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

ERP system

Job description

Project Coordinator - Customer Experience Canada

We are looking to add to our expanding operations team. AmpThink provides a wide range of services to impressive venues worldwide, requiring diverse skills and personalities. The ideal candidate will be comfortable working within a collaborative team of engineers and creatives. The primary focus is to keep our projects on track and organized from an operations perspective. This role supports our sales, operations, and engineering teams from project kick-off to completion.

This includes but is not limited to:

1. Procure products or services supporting our needs on or off site
2. Ensure timely delivery of products or services
3. Maintain active communication with stakeholders regarding job and purchase statuses
4. Allocate expenses appropriately to projects
5. Provide reports from our accounting system as needed
6. Store all relevant documents properly
7. Track project milestones to support procurement and invoicing
8. Invoice for delivered products or rendered services
9. Manage your own time effectively and allocate it to appropriate projects

Job Requirements:

1. A detail-oriented personality with strong problem-solving skills
2. Critical thinking ability
3. Ability to operate in a fast-paced, collaborative, team-oriented environment
4. Interest in developing, refining, and implementing quality business processes
5. Ability to build and maintain strong relationships inside and outside the organization
6. Excellent communication and organizational skills
7. Experience with Microsoft 365

The ideal candidate will possess:

1. Knowledge of basic accounting functions
2. Prior experience as a project coordinator is a plus
3. Familiarity with IT infrastructure is a plus

Customer Experience Agents are expected to:

1. Ensure jobs are accurately captured and tracked through each engagement phase using the company's ERP system
2. Ensure raw materials are available on time to meet production schedules
3. Schedule work efficiently across all delivery phases
4. Communicate lead times and delivery dates proactively to customers
5. Coordinate with vendors, customers, and internal teams to resolve delays and issues
6. Manage shipping and logistics with external parties
7. Support the Sales team by participating in calls, recording notes, and tracking milestones
8. Provide excellent customer service during project execution
9. Track project milestones, maintain invoicing schedules, and process daily invoices
10. Reconcile inventory, produce job cost reports, and coordinate staging and shipping
11. Develop strong knowledge of accounts and products/services
12. Use reseller tools and applications for configuration validation
13. Provide detailed quotes and order management reports
14. Create detailed, customer-centric invoicing reports

Requirements:

1. Attention to detail and strong problem-solving skills
2. Ability to thrive in a fast-paced, collaborative environment
3. Interest in refining business processes
4. Strong relationship-building skills
5. Excellent communication and organizational skills
6. Capability to multitask and adapt priorities
7. Proficiency with Microsoft Office, especially Excel
8. Understanding of WLAN products and key manufacturers (Cisco, Aruba, etc.) is a plus

The ideal candidate will also have:

1. Experience tracking project tasks and milestones
2. A Bachelor's degree or equivalent experience
3. Knowledge of basic accounting functions
4. Experience in account management, project coordination, or inside sales
5. Experience working in construction or telecommunications resale sectors