Project Coordinator, Client Onboarding & Support

Ontario Health | Santé Ontario; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Ontario seeks a Project Coordinator to support the ONE ID program, ensuring project goals are met. The role involves project management, documentation, and operational support. Ideal candidates have a college diploma and 2-3 years of related experience. This position offers a hybrid work model and entry into a supportive workplace with excellent benefits.

Benefits

Fully paid medical, dental and vision coverage

Health and wellness spending account

Defined benefit pension plan

Three weeks’ vacation to start

Career development opportunities

Qualifications

• 2-3 years of experience in project coordination or customer support.
• Knowledge of Project Management life cycle and methodologies such as Waterfall and Agile.
• Ability to build strong relationships with internal clients and stakeholders.

Responsibilities

• Ensure goals of the ONE ID program are met.
• Support Team Lead in delivery of Business Operations.
• Prepare project financial reports and track budget.

Skills

Strong communication skills

Analytical skills

Problem-solving skills

Strong organization skills

Negotiation skills

Education

College diploma/certificate in a related field

Tools

Microsoft Office Suite

SharePoint

Remedy

Job description

Overview

To obtain a French translation of the following job posting, please email [e-mail]. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day
• a health care spending or wellness spending account
• a premium defined benefit pension plan
• three personal days and two float days annually
• three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years
• career development opportunities
• a collaborative values-based team culture
• a wellness program
• a hybrid working model
• participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

Here Is What You Will Be Doing

The Coordinator, Project will ensure that goals and objectives of the ONE ID program are accomplished in accordance with Ontario Health’s established priorities, target service levels, policies and/or other specifications. The Project Coordinator will support the Team Lead in the successful delivery ONE ID Business Operations, including: liaising with end user and support personnel to address requests and incidents, configuration of the ONE ID System, documentation and reporting to inform business decisions.

Here Is What You Will Need To Be Successful

• Develops/drafts and manages project management artifacts, such as agendas, minutes, project charters, project logs (action, issue, risk, decision), integrated project plans, lessons learned and project close out.
• Ensures all documentation follows standards, is version controlled and loaded onto central project sites.
• Follows-up on team member commitments and proactively identifies risks.
• Prepares project financial reports and updates budget tracking reports by scrutinizing variances, verifying account charges, analyzing time reporting records and maintaining financial records.
• Provide onboarding and integration support to internal and external clients through configuration and credential creation/issuance
• Provide operational support for issue resolution, service request management, and root cause analysis
• Educate and support clients, stakeholders, and users in the broader health care sector on identity and authorization policies, key concepts, and processes
• Prepares, submits, and tracks technical requests for change (RFCs) and monitors/reports on their execution to support project delivery.
• Prepares scheduled and ad hoc reports and undertakes special projects as assigned.
• Supports team and team members to achieve success.
• Suggests strategies/methods/processes of improving performance of the projects to the Project or Senior Project manager for consideration/approval.
• Makes suggestions for improvements to administrative processes and procedures.
• Focuses on improving healthcare delivery in the province through positivity and being engaged.
• Makes decisions that have limited/moderate impact.
• Monitor specific project deliverables and timelines, coordinate risks and issues and communications as an integral member of the team.

Education And Experience

• College diploma/certificate in a related field (e.g. business or health administration, health informatics, information technology, data science)
• 2-3 years of experience in project coordination, administrative, or customer/operational support.
• Knowledge of Project Management life cycle and methodologies such as Waterfall and Agile.
• Knowledge of Software Development Life Cycles.
• Knowledge of project cost accounting principles and practices and managing project budgets.
• Familiarity with legislation applicable to healthcare organizations such as PHIPA is an asset.
• Experience in procurement process and vendor management is an asset.
• Knowledge of Identity, Authentication & Authorization standards and/or systems is an asset
• Technical knowledge/expertise gained through work experience as a developer or business analyst is an asset. Understanding of Ontario Health business goals and mandate and how it applies to the provincial health care system is an asset.

Knowledge And Skills

• Strong communication skills, both oral and written
• Analytical and problem-solving skills to asses client issues and propose solutions.
• Ability to build strong relationships with internal clients and external stakeholders.
• Acumen to resolve conflicts at all team levels with tact.
• Expertise in Microsoft suite such as Microsoft Office Suite and SharePoint, and other productivity tools such as Remedy.
• Ability to recognize effects of behavior on others and seeks to adjust according to reactions from others.
• Good negotiation skills to resolve conflicts at all team levels with tact.
• Strong organization and prioritize skills
• Ability to see the business value of the work being done and how it fits within the “big picture”.
• Ability to make decisions where results have limited impact on the program/team.
• Ability to work under the direction of a Team Lead and within established processes and procedures.

Location: Ontario

Ontario Health supports a hybrid work environment and has office locations across the province. We welcome applications from candidates residing anywhere in the province of Ontario.

#LN-AH1

Employment Type

Temporary + (Fixed Term) Full time

Contract Length

18 Month(s)

Salary Band

Band 3

External Application Deadline Date

October 1, 2025

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email [e-mail] and a member of the team will connect with you within 48 hours.