Project Coordinator

Securitas Technology Canada; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Full Benefits as of Day 1

Retirement Plans as of Day 1

Short Term Disability

Long Term Disability

Paid vacation, holiday

Educational Assistance

Company Training Program

Exceptional growth opportunities

Job summary

Securitas Technology Canada is seeking a Project Coordinator to manage electronic security installation projects from order to completion. You will interface with customers, coordinate deliverables with PMs and Directors, and drive on-time installation while maintaining schedules and documentation.

The role requires coordinating with technicians and subcontractors, managing PSD/CCD timelines, and ensuring accurate project records.

Qualifications

• 1–3 years of experience in operations scheduling, operations support and/or project coordination.
• Knowledge of installation processes and order-to-cash.
• Proficiency with Excel, Word, Outlook, PowerPoint and related systems.

Responsibilities

• Schedule Installation Technicians to meet customer completion dates with management support.
• Drive installation process for orders from start to finish with PMs and field leadership.
• Coordinate subcontractor schedules and track arrivals/departures to customer sites.
• Review new orders for contact information, scope of work, and allowances.
• Act as primary customer contact to obtain CCD and PSD dates.
• Maintain electronic installation folders for all orders.
• Manage PSD changes and assess impact on manufacturing, transport, and resources.
• Submit PO approvals and close out tasks in relevant systems.
• Document action items and close them when not met.
• Keep installation schedule up to date in Solomon or comparable tools.
• Follow up with labor to meet PSD and CCD dates.

Skills

Communication

Attention to detail

Multi-tasking

Leadership

Tools

Excel

Word

Outlook

PowerPoint

Job description

Summary Of Duties And Responsibilities

The key functions of the STC Project Coordinator role are the coordination and management of electronic security installation projects. The Installation Coordinator also manages various stages of the installation process from order visibility to on-time delivery to installation to order closure. These business activities include interfacing directly with customers, coordinating project implementation deliverables from start to finish in coordination with the Regional Installation Manager, Project Managers and/or Director Installation Operations Canada, interfacing with internal technician resources and subcontractors, establishing and meeting installation project schedules, ordering parts as needed, and driving customer satisfaction. The Installation Coordinator reports to the District Installation Manager.

Major Duties And Responsibilities

• Scheduling of Installation Technicians to ensure jobs are prioritized to meet requires customer completion dates with District Install Manager and Project Manager support.
• Drive installation process for all orders assigned from start to finish, working in close alignment with Project Managers and field leadership
• Coordination with PMs specific to subcontractors schedules, including the tracking of arrivals and departures to/from customer sites.
• Review all new orders assigned for Customer Contact Information, Scope of Work, and Traditional/TIS allowances.
• Works closely as the primary customer contact to obtain good Customer Completion Dates (CCD) and determine accurate Projected Start Dates (PSD) when assigned this role by the District Install Manager.
• Maintain Electronic Installation Folders for all assigned orders.
• Manage changes to PSD and Project Scope inclusive of accessing impact of changes on triggering product to manufacturing, releasing through transportation, and assuring resources are scheduled.
• Own equipment related tasks specific to submitting approved schedule ordering, equipment tracking, process RMAs, and contacting vendor(s) to obtain service invoices.
• Review and submit subcontractor POs for approval and to Accounts Payable. After each project is complete, clean up MOR, process signed CFIN in Solomon and closing out tasks/reports.
• Create and document action items and notes in Solomon and settle as needed when action items are not met.
• Maintain installation schedule using Solomon or other company scheduling tools/systems for assigned orders.
• Assist in follow up with labor force via phone, e-mail, etc. on Customer expectations to meet PSD and CCD dates through script format.
• Manage small to medium scale sized projects.
• Other duties as assigned.

Job Requirements (Knowledge, Experience, Skills and Abilities):

• Requires a minimum of 1-3 years of experience in operations scheduling, operations support and/or project coordination.
• Ability to demonstrate and possess a working knowledge of the installation processes and systems, including an understanding of the overall order to cash process. These areas should include, but are not limited to:
• Product and service offerings and deliverables;
• Basic understanding of general construction management/coordination requirements (and general construction license and permit requirements is helpful).
• Must be a leader with the ability to communicate effectively (oral/written), interact well with internal and external customers, and practice good problem solving skills.
• Must be proficient in the use of Excel, Word, Outlook, PowerPoint and other computer systems, as well as database management and project management system input and maintenance.
• Must be detail-oriented and organized with the ability to multi-task
• Must have effective written and verbal communication skills as well as a an ability to effectively communicate with customers as needed

Benefits

• Full Benefits as of Day 1
• Retirement Plans as of Day 1
• Short Term and Long Term Disability
• Paid vacation, holiday
• Educational Assistance
• Company Training Program
• Exceptional growth opportunities

Securitas Electronic Security is an Affiant