Programs Coordinator

BGC Ottawa; Ottawa; On-site; CAD 52,000 - 68,000; Full time

Job summary

BGC Ottawa in Ottawa, Ontario seeks a Programs Coordinator to lead the Clubhouse programming, oversee staff and volunteers, and ensure delivery with impact. The role focuses on program quality, evaluation, and stakeholder relationships with members, parents, and community partners.

The position requires coordinating curricula, data reporting, and alignment with BGCO’s strategic goals while mentoring staff and facilitating a positive member experience.

Qualifications

• Post-secondary education in Child and Youth Studies, Social Sciences, or a related field.
• Minimum of 3 years of experience in youth program delivery or community-based programming.
• Experience supervising part-time staff and volunteers.
• Knowledge of youth development principles and community engagement best practices.
• Strong leadership, communication, and problem-solving abilities.

Responsibilities

• Implement and evaluate strategic plans for Clubhouse programming to ensure goals align with BGCO’s strategy.
• Supervise part-time staff and volunteers, provide training and feedback, and ensure adherence to policies.
• Deliver high-quality programs and member experiences with data input, evaluation, and curriculum development.
• Engage with the community to build partnerships and support referrals for youth and families.
• Oversee program budgets, maintain records, and monitor resources for Clubhouse programs.
• Support training and development for staff on BGCO's core programming frameworks.

Skills

Leadership

Communication

Multitasking

Data collection

EDI principles

Education

Post-secondary education in Child and Youth Studies, Social Sciences, or a related field

Job description

Please Note: This posting is recruiting for a current vacancy and replaces the posting for Youth Development and and Program Specialist formerly posted on July 29, 2026. If you wish to be considered for this role you are required to apply for this posting please.PURPOSEAs one of Ottawa’s largest child and youth-serving charitable organizations, BGC Ottawa provides FREE, subsidized, and cost saving Community-based services, and life-changing programs to thousands of members each year. We provide safe, supportive places where all kids and teens, of all backgrounds, can experience new opportunities, overcome barriers, and develop confidence and skills for life. From anti Racism to Reconciliation to LGBTQ2S+, food security to scholarships to job readiness, our programs battle systemic issues with systemic solutions—equity, acceptance, support, opportunity.As a growing team that embraces different ways of thinking, abilities, and experiences we aim to make our staff feel safe. We want you to feel heard, respected, and empowered. We believe in our diverse shared power as being the key to serving our members, volunteers, community, and each other with the utmost care.BGC Ottawa is about building positive and inclusive environments for all.GENERAL SUMMARYReporting directly to the Clubhouse Manager, the Programs Coordinator manages, coordinates, and oversees a variety of programs and projects at the Clubhouse.JOB PURPOSE SUMMARYThe Programs Coordinator plays a vital role in ensuring that all BGC Ottawa programs are delivered with excellence and measurable impact. They lead the program team, monitor program outcomes, and build meaningful relationships with members, parents, and community partners.RESPONSIBILITIES / ACTIVITIESMajor Responsibility 1: Implementation and evaluation of strategic plans for Clubhouse programming• Ensure that part-time staff implement annual program goals and objectives aligned with BGCO’s core strategy and timelines.• Ensure the Clubhouse Part-time Staff Team is implementing operational goals and objectives based on the Programs Department Core Programs strategy, budget, and timelines.• Support Clubhouse teams in ensuring program quality and impact using appropriate evaluation tools and ensuring compliance with BGC Ottawa and BGC Canada Operational Standards.• Oversee the development and delivery of programming aligned with the BGCO Program Policies and Procedures Manual and the BGC Ottawa Employee Handbook.Major Responsibility 2: Supervision of Staff, Volunteers, and Placement Students• Provide guidance, training, and evaluation for part-time staff and volunteers. Co-lead the Clubhouse in the manager’s absence.• Assist in orientation, training, and supervision of part-time staff, work-study students, junior staff, and volunteers.• Respond to concerns regarding staff behaviour or misconduct following the organization’s accountability system and report concerns to the manager.• Work closely with the Operations Coordinator to ensure all staff complete tasks within deadlines and adhere to BGC Ottawa policies.• Create a team environment that encourages open feedback, is results-oriented, and maintains compliance with BGC Ottawa policies and procedures.• Co-lead the clubhouse during the absence of the Clubhouse Manager.Major Responsibility 3: Deliver Quality Programs and Excellent Member Experience• Lead data input, monitoring, and analysis to ensure accurate and timely reporting across all program areas using appropriate Program databases (Avocado, Campbrain, etc.).• Develop and evaluate program curriculum and member engagement tools; oversee program execution and ensure EDI goals are integrated into all programming.• Support and oversee a range of projects and programs in community-based settings.• In collaboration with the Clubhouse Manager and other Program Coordinators, create or revise curriculum with clear activities and measurable outcomes.• Attend BGC Ottawa training, meetings, and events as required.• Develop and implement member evaluations (e.g., General Member Survey) to assess skill development and program satisfaction. • Meet with parents to provide program information, clarify expectations, and support referrals as needed.• Align programming with BGCO’s strategic direction.• Support the successful delivery of programs and achievement of targets and outcomes.• Secure, maintain, and monitor materials and resources required for Clubhouse programs.• Adhere to policies and maintain confidentiality regarding member, HR, and agency information.• Work at other BGCO Clubhouse locations or satellites as required.• Ensure EDI goals and priorities are embedded in all programs and activities.• Support and participate in training staff on BGC Ottawa's core programming frameworks, including Developmental Assets, Risk & Protective Factors, High Five, and the R2 Resiliency Approach Model.Major Responsibility 4: Community Development/Outreach• Represent BGCO at community events and build partnerships; identify community needs and strengthen family engagement.• Support the Clubhouse Manager at community events, committees, and forums, creating awareness of BGCO and identifying new partnership opportunities.• Work collaboratively with other agencies.• Liaise with services supporting young people who may require additional or specialized assistance, ensuring appropriate referrals (including youth aging out of Clubhouse programming) to Community Services (i.e. PYOW, Diversion, etc.,).• Support parents and members and assist with referrals when needed.• Assist in environmental scans to identify partnership and resource gaps.Major Responsibility 5: Administration and Finance• Monitor program budgets, maintain databases, complete HR forms, and identify funding or partnership opportunities.• Prepare financial statements and maintain program records.• Assist the Clubhouse Manager in monitoring operational budgets.• Pull reports (including High Five reports) to assess program progress and effectiveness.• Support ongoing review and evaluation of learning programs.• Maintain internal program databases.• Identify funding needs and contribute to program marketing ideas.• Submit HR and financial forms in a timely manner.• Assist Clubhouse Managers with screening and interviewing youth worker candidates.*Performs other related duties as required*QUALIFICATIONS:• Post-secondary education in Child and Youth Studies, Social Sciences, or a related field.• Minimum of 3 years of experience in youth program delivery or community-based programming.• Experience supervising part-time staff and volunteers.• Knowledge of youth development principles and community engagement best practices.DEMONSTRATED SKILLS & ABILITIES• Strong leadership and mentorship skills.• Excellent verbal and written communication abilities.• Ability to manage multiple priorities and meet deadlines.• Knowledge of data collection and program evaluation methods.• Cultural competency and commitment to EDI principles.• Strong problem-solving and critical thinking abilities.WORKING CONDITIONSThese are the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be provided to enable people with disabilities to perform the described essential functions.Example: The majority of the work is performed in an environment that is mostly clean and comfortable. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision on a computer screen for a large part of the working day. The noise level in the work environment is usually quiet to moderate.