Program Specialist

Niagara Region; Canada; Híbrido; CAD 91.000 - 107.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Defined benefit pension plan

EFAP

Mentorship and training programs

Employee recognition programs

Flexible work arrangements

Descripción de la vacante

Niagara Region in Regional Headquarters seeks a Program Specialist to lead complex public health initiatives, ensuring governance and successful outcomes. The role emphasizes Lean-based process improvement, standard work, and KPI tracking to enhance service delivery and community impact.

You will support divisional and departmental planning, manage cross‑functional teams, and align initiatives with regulatory requirements and community needs in a hybrid work environment.

Formación

• Post-secondary degree in public health or a related discipline.
• Masters level training in public health or a related field is preferred.
• Other training in emergency management is an asset.
• Three years of recent, relevant public health experience.
• Knowledge of project management techniques/tools/software and KPI development.
• Strong facilitation and presentation skills; excellent communication.

Responsabilidades

• Lead and deliver complex strategic projects from planning through evaluation.
• Drive Lean-based process improvement and standard work implementation.
• Facilitate strategic planning, priority setting, and cross-department collaboration.
• Coordinate emergency planning and business continuity activities.
• Develop and track KPIs, report progress, and manage risks.

Educación

Post-secondary degree in public health or related discipline

Masters level training in public health or related field is preferred

Other training in emergency management is an asset

Herramientas

MS Office (Visio, Word, Excel, PowerPoint, Project)

Descripción del empleo

Job Opening

Non Union

Job Title

Program Specialist

Job Opening Id

46444 # Required: 1

Business Unit

Public Health and Emerg Servs Division: Health Promotion and Foundational Standards

Worksite

Regional Headquarters

Standard Hours

35.00 / week

Full/Part Time

Full-Time

Regular/Temporary

Temporary

Salary Grade

5

Salary Range

$ 91,180.00 - $107,260.00

Post Date

2026-10-30

Close Date

2026-11-05

Temporary Duration

Approximate Duration: 12 to 18 months.

Division

Health Promotion and Foundational Standards

Important Notices & Amendments

This position currently falls within our hybrid model, allowing the employee to typically work a minimum of 50% of your time at your regular work location and the other 50% of time at home. As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees. Hybrid work arrangements may vary from one employee to another and may also differ in the number of remote workdays. These opportunities remain subject to the alignment of operational needs, business requirements, and customer service expectations.

Job Description

Reporting to the Manager of Planning, Evaluation, and Continuous Quality Improvement, this role leads the delivery of complex strategic initiatives in public health, with accountability for strong project governance and successful execution of defined outcomes within scope, timelines, and approved resources. This position manages the full project lifecycle – from initiation and planning through implementation, performance monitoring, and close. The position also drives measurable quality improvement and process optimization using Lean and other continuous improvement methodologies to streamline workflows, implement standard work, and sustain gains through control plans, metrics, and KPI tracking. In addition, the role supports and facilitates divisional and departmental strategic/ priority planning, aligning operational execution with organizational priorities, legislative/regulatory requirements, and community needs. The portfolio may include business continuity and emergency management responsibilities such as hazard identification and risk assessments (HIRAs), emergency/ pandemic preparedness and continuity planning (including labour disruption planning), coordinating Emergency Operations Centre activation, and leading training, exercises, and after-action reviews to embed lessons learned. This role regularly handles sensitive and confidential information related to operational planning and resource allocation and is expected to exercise sound judgment and discretion.

Education

• Post-secondary degree in public health or a related discipline
• Masters level training in public health or a related field is preferred
• Other training in emergency management is an asset

Knowledge

• Three years of recent, relevant experience, working in a public health setting
• Knowledge of project management techniques/tools/software, as well as engagement and consultation principles and techniques
• Knowledge of quality improvement methodologies, such as Lean Six Sigma
• Experience conducting standardized assessments, such as HIRAs
• Skill in managing partnerships and engaging interested and affected parties
• Knowledge of evaluation and key performance indicator development
• Possess strong facilitation and presentation skills; and be able to translate knowledge to a wide range of audiences
• Outstanding oral/written communication skills, advanced analytical and problem-solving skills
• Proficiency in all MS office applications (Visio, Word, Excel, PowerPoint, Project)

Responsibilities

Lead and deliver complex strategic projects (including planning, implementation, and evaluation) aligned with departmental and organizational priorities, ensuring successful project completion within scope, time, and budget. The focus is execution, governance, coordination, and successful delivery of defined outcomes. (45%)

• Lead end-to-end project cycle, initiation through close
• Develop clear project roadmaps, including defining scope and objectives, creating project plans/charters and schedules, identifying tasks and milestones, determining budget and resource implications, determining risks and mitigation planning
• Ensure resources are properly structured and allocated, including proposing formal and informal roles and responsibilities for project teams, allocating and managing time and materials, and establishing workflows and processes
• Communicate effectively and consistently with interested and affected parties, facilitate meetings and regular status updates, report on progress, manage client expectations, and handle/incorporate feedback
• Identify potential project risks, analyzing impact and likelihood, create contingency plans, and monitor emerging risks
• Create and track key performance indicators, compare actual versus planned performance, manage scope changes, and report on performance
• Provide strategic advice, analysis, and recommendations to management and senior leadership to inform decision-making, ensure organizational alignment, and support the successful execution of priority projects

Drive continuous process improvement to eliminate waste, reduce variation, and improve quality, efficiency and client experience

The focus is process optimization, root cause analysis, and measurable performance improvement. (35%)

• Lead Lean-based improvement initiatives across operational workflows
• Define project scope, objectives, timelines, and deliverables; develop detailed project plans
• Apply quality improvement (QI) methodologies and tools to streamline processes, eliminate inefficiencies, and enhance program and service delivery. This may include:
• Mapping current- and future-state processes
• Conducting root cause analyses
• Identifying waste and other opportunities for improvement
• Using data to measure baseline performance and improvement impact
• Implement and monitor standard work practices
• Facilitating Kaizen events process improvement
• Sustain improvements through control plans and metrics tracking
• Provide clear analysis, progress updates, and actionable recommendations to inform decision-making and drive effective implementation
• Monitor, evaluate, and report on project outcomes to assess effectiveness, ensure sustainability, and guide future improvements
• Embed QI principles and foster a culture of continuous improvement by creating platforms to promote, share, and celebrate QI initiatives
• Maintain and optimize QI tools and systems, ensuring accessibility, usability, and alignment across the department

Facilitate departmental and/or divisional strategic/priority planning processes, ensuring alignment between strategy and operations

(20%)

• Lead and coordinate strategic planning processes within assigned portfolios, ensuring alignment with organizational priorities, legislative/regulatory requirements, and community needs
• Facilitate the completion of various assessments to inform strategic priorities
• Synthesize findings and facilitate the development of departmental and/or divisional priorities, objectives, and performance measures in collaboration with senior leadership
• Develop and present recommendations to inform decision-making and resource allocation related to strategic initiatives
• Facilitate regular review cycles to assess progress, evaluate outcomes, and update plans to reflect emerging trends and organizational shifts
• Monitor and report progress toward strategic goals, identifying challenges, risks, and opportunities to enhance outcomes
• Support engagement and communication activities to ensure staff and interested and affected parties understand and contribute to the department's strategic priorities
• Promote alignment and integration across teams to ensure coordinated execution of strategic and operational initiatives

Specific Portfolio Experience, Skills And Activities

Business Continuity/Emergency Response Portfolio

• Conduct Hazard Identification and Risk Assessments (HIRAs)
• Lead emergency response planning, pandemic preparedness planning, and business continuity planning, including labour disruption planning
• Facilitate the activation and coordination of Emergency Operations Centre
• Develop, deliver, and document trainings, exercises, and simulations
• Conduct after-action reviews and incorporate lessons learned into planning

Special Requirements

• Must maintain ability to travel on occasion in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons
• Regional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values.

About Us

Niagara Region serves a diverse urban and rural population of more than 475,000 and is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and community partners, the Region delivers high-quality programs and services that support the well-being of individuals, families and communities. Nestled between Lakes Erie and Ontario, the Niagara peninsula is home to fertile agricultural land, the majesty of Niagara Falls, vibrant modern cities, Canada’s most developed wine industry, and communities rich in history, recreation and culture. With a temperate climate, breathtaking countryside and easy access to neighbouring New York State, Niagara attracts more than 14 million visitors each year, along with new residents and businesses. Niagara Region values diversity in background and experience and is committed to building an inclusive workforce that reflects the community it serves, strengthening programs and services across Niagara. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds to apply.

Closing Statement

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!