Program Services Caseworker (PSCW) – Awake Overnight

TSA The Salvation Army TSA; Sutton No. 103; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Health and dental benefits

RRSPs

Paid vacation and sick time

Flexible work arrangements

Professional development opportunities

Job summary

The Salvation Army in Sutton West, ON is hiring to support residents in a residential facility, handling admissions, intake processing and case triage. You will provide wrap-around supports to help clients obtain and stay housed, focusing on preventing youth homelessness and addressing related needs in the York Region.

Responsibilities include maintaining documentation, coordinating with community services, and ensuring confidentiality.

Qualifications

• College diploma or equivalent post-secondary study in social/youth services; Bachelor preferred.
• Valid Driver’s License and ability to undergo background checks.
• Experience with homelessness, mental health and addictions is required.
• Strong communication and confidentiality in client case work.

Responsibilities

• Admissions, intake processing, and primary case triage for clients.
• Housing-stability planning and wrap-around supports to help housing outcomes.
• Maintain HIFIS records, documentation, and incident reports.
• Team collaboration and adherence to front-line worker responsibilities.

Skills

Communication skills

Confidentiality

Empathy

Time management

Interpersonal skills

Education

College diploma in social services

Bachelor of Social Work

Tools

Word processing

Spreadsheet/Graphing

Desktop Publishing

Database

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description: Position Purpose Summary

To support clients and operate residential facility, through: Clients admissions, intake processing, case triaging, primary support case work, referral and clerical duties. Provide clients with encouragement and access to wrap around supports that ultimately lead to getting housed and staying housed. The work of this position seeks to prevent and eliminate youth homelessness, while meeting the human needs of vulnerable populations in York Region.

ACCOUNTABILITIES:

• Written and Verbal Communication: Performing all relevant documentation related to PSCW including but not limited to: intake/discharge forms, client HIFIS notes, shift logs, incident reports, client forms, medication documents, client applications, stats reports, etc.
• Responsible for maintaining personal MyArmy work account/password for all strategic work purposes including email, Ultipro (attendance and scheduling), Salvation Army corporate information systems, Microsoft teams, etc. This is done with support from management, supervisory staff and I.T. support personnel.
• Staying up to date on all communications, including management/supervisory emails, client case notes, meeting minutes, training communications, policy and procedures updates, etc.
• Reporting: Fulfilling and communicating all relevant Incident reports, including IIR (Internal reports) to the team, and CIR (critical reports) to supervisory staff.
• Completing daily front-line worker responsibility logs and bed board charts.
• Completing all required aspects of ongoing performance appraisal and coaching documents.
• Case Work/Facility: Maintaining ongoing responsibility for primary client housing-stability planning and housing-related case work. Fulfillment of daily PSCW shift responsibility sheets. Maintaining personal HIFIS account and using HIFIS system for all aspects client case work. Manage contact with professional and agency support staff.
• PSCW staff members are responsible for moderate cleaning and upkeep of facilities and resident quarters when property services staff are not on site.
• PSCW staff are responsible to adhere to all tasks and responsibilities as outlined on the Front-Line worker responsibilities shift sheets.
• Perform other duties as required.

WORKING CONDITIONS:

This is a temporary full time position with a rotational work schedule based on 84 hours biweekly. 12 hours shifts and rotates between 7:00 a.m. to 7:00 p.m. or 7:00 p.m. to 7:00 a.m. as operational requirements. Week 1 - Monday, Tuesday, Friday, Saturday and Sunday. Week 2 - Wednesday and Thursday. PSCW staff members work within the facility building, and outside of the building, onsite. Primary work location is Sutton Youth Services located at 20898 Dalton Rd, Sutton West, ON L0E1R0.

EDUCATION, QUALIFICATIONS AND CERTIFICATIONS:

College diploma or equivalent post-secondary formal study related to social and/or youth related services work. Bachelor of Social Work is preferred. Valid Driver’s License is a requirement. Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a vulnerable sector check search.

EXPERIENCE AND KNOWLEDGE:

Experience working with homelessness, mental health and addictions. Must have functional knowledge and understanding of youth issues related to homelessness, mental health and addictions.

SKILLS AND CAPABILITIES:

Thorough knowledge and understanding of and a commitment to anti-racism, anti-oppression and equity. The responsibilities associated with this position demand a high degree of confidentiality. Strong oral and written communication skills are essential. Word processing, Desktop Publishing, Spreadsheet/Graphing; Database computer skills are essential.

Ability to work independently as well as part of a team. Must have good interpersonal/time management skills. Good knowledge of community resources. Must exhibit strong empathy, understanding and support for all youth, including difficult-to-serve young people, in our service sector.

Compensation:

The target hiring range for this position is $22.05 to $22.05 with a maximum of $22.05. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Benefits:

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

Join us:

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.