Program Services Caseworker (PSCW) – Awake Overnight

The Salvation Army Canada and Bermuda Territory; Sutton; On-site; CAD 25,000 - 36,000; Full time

Job summary

The Salvation Army Canada and Bermuda Territory is seeking a temporary full-time PSCW role to support clients and operate a residential facility in Sutton West, ON. You will handle admissions, intake processing, and case triaging, providing wrap-around supports to help clients stay housed.

You will maintain HIFIS records, communicate with staff, and coordinate with community resources, while meeting shift-based scheduling and duty requirements. Strong empathy and confidentiality are essential.

Qualifications

• College diploma or equivalent post-secondary study in social/youth services.
• Bachelor of Social Work is preferred.
• Valid Driver’s License required.

Responsibilities

• Assist with client admissions and intake processing.
• Provide primary support case work and referrals.
• Maintain client housing-stability planning and case work.
• Complete documentation including intake/discharge forms and notes.
• Maintain HIFIS account and use system for client case work.
• Coordinate with professional staff and community resources.
• Participate in shift responsibilities and facility upkeep as needed.
• Perform other duties as required.

Skills

Communication

Confidentiality

Empathy

Teamwork

Time management

Interpersonal skills

Cultural sensitivity

Problem solving

Education

College diploma or equivalent post-secondary social/youth services

Bachelor of Social Work preferred

Tools

HIFIS

Microsoft Word

Microsoft Excel

Database software basics

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

To support clients and operate residential facility, through: Clients admissions, intake processing, case triaging, primary support case work, referral and clerical duties. Provide clients with encouragement and access to wrap around supports that ultimately lead to getting housed and staying housed. The work of this position seeks to prevent and eliminate youth homelessness, while meeting the human needs of vulnerable populations in York Region.

Accountabilities:

Written and Verbal Communication

• Performing all relevant documentation related to PSCW including but not limited to: intake/discharge forms, client HIFIS notes, shift logs, incident reports, client forms, medication documents, client applications, stats reports, etc.
• Responsible for maintaining personal MyArmy work account/password for all strategic work purposes including email, Ultipro (attendance and scheduling), Salvation Army corporate information systems, Microsoft teams, etc. This is done with support from management, supervisory staff and I.T support personnel.
• Staying up to date on all communications, including management/supervisory emails, client case notes, meeting minutes, training communications, policy and procedures updates, etc.

Reporting

• Fulfilling and communicating all relevant Incident reports, including IIR (Internal reports) to the team, and CIR (critical reports) to supervisory staff.
• Completing daily front-line worker responsibility logs and bed board charts.
• Completing all required aspects of ongoing performance appraisal and coaching documents

Case Work/Facility

• Maintaining ongoing responsibility for primary client housing-stability planning and housing-related case work.
• Fulfillment of daily PSCW shift responsibility sheets
• Maintaining personal HIFIS account and using HIFIS system for all aspects client case work.
• Manage contact with professional and agency support staff
• PSCW staff members are responsible for moderate cleaning and upkeep of facilities and resident quarters when property services staff are not on site.
• PSCW staff are responsible to adhere to all tasks and responsibilities as outlined on the Front-Line worker responsibilities shift sheets.
• Perform other duties as required.

Working Conditions:

• This is a temporary full time position with a rotational work schedule based on 84 hours biweekly.
• 12 hours shifts and rotates between 7:00 a.m. to 7:00 p.m. or 7:00 p.m. to 7:00 a.m. as operational requirements.
• Week 1 - Monday, Tuesday, Friday, Saturday and Sunday.
• Week 2 - Wednesday and Thursday.
• PSCW staff members work within the facility building, and outside of the building, onsite.
• Primary work location is Sutton Youth Services located at 20898 Dalton Rd, Sutton West, ON L0E1R0

Education, Qualifications and Certifications:

• College diploma or equivalent post-secondary formal study related to social and/or youth related services work. Bachelor of Social Work is preferred.
• Valid Driver’s License is a requirement
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a vulnerable sector check search.

Experience and Knowledge:

• Experience working with homelessness, mental health and addictions.
• Must have functional knowledge and understanding of youth issues related to homelessness, mental health and addictions.

Skills and Capabilities:

• Thorough knowledge and understanding of and a commitment to anti-racism, anti-oppression and equity.
• The responsibilities associated with this position demand a high degree of confidentiality
• Strong oral and written communication skills are essential.
• Word processing, Desktop Publishing, Spreadsheet/Graphing; Database computer skills are essential
• Ability to work independently as well as part of a team
• Must have good interpersonal/time management skills
• Good knowledge of community resources
• Must exhibit strong empathy, understanding and support for all youth, including difficult-to-serve young people, in our service sector.

Compensation:

The target hiring range for this position is $22.05 to $22.05 with a maximum of $22.05.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.