Program Resource Worker

Lookout Housing and Health Society; North Vancouver; On-site; CAD 41,000 - 43,000; Full time

Job summary

Lookout Housing and Health Society is seeking a Program Resource Worker to support residents at Dovercourt. You will help with intake, orient guests, provide practical and medical support, and coordinate access to housing, meals, health services, and financial resources.

You will administer medications, assist with daily living activities, and accompany guests to appointments and outings. The role emphasizes safety, documentation, and teamwork in a COR-certified setting.

Qualifications

• Minimum Grade 12 education; two years of related experience, or equivalent combination of education, training, and experience
• Familiarity with community resources; addiction, mental health, income assistance and harm reduction
• Current Occupational First Aid Level 1 Certificate
• Ability to work independently or in a team setting
• Excellent written and verbal communication and organizational skills
• Strong boundaries with clients and workers
• Able to work with disadvantaged adults in a diverse environment

Responsibilities

• Provide guest assistance by sharing information on housing, meals, health, treatment, legal and financial resources
• Oversee client-focused social and recreational activities
• Administer medications and provide reminders per policy
• Assist with activities of daily living such as feeding, grooming, and toileting
• Accompany guests to appointments, shopping, and leisure activities
• Maintain manual and electronic records and documentation
• Perform cleaning duties and run errands as needed
• Support guest self-care, personal hygiene, and daily routines
• Collaborate with staff to ensure a safe, caring environment and respond to emergencies
• Orient new staff or students and provide tours of services

Skills

Communication

Documentation

Teamwork

Crisis Intervention

Boundary setting

Stress management

Patient care

Education

Grade 12 education

Tools

First Aid Level 1

Job description

Employment Status

Casual

Header

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Dovercourt

Days and Hours of work

7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays
Shifts are 7.5 hours in length
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Probationary/qualifying period will be 488 hours with mid and end point reviews

Salary

$ 29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. TheProgram ResourceWorker carries out a variety of duties related to theoperation of the facilityincluding accepting referrals based on predetermined criteria, intakeand orienting guests, providing support that meets themental, developmental and physical disabilities of the guests. This positiondeals with the public, other service agencies and professionals involved in the support of theguests.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

- Provides assistance to guests through methods such as identifying and sharing information on a variety of Lookout or external community/government resources including services providing: housing, meals, health, treatment, legal and financial needs. Documents guests’ activities and resources used based on guest disclosure and worker provided information.

- Participates in and oversees various client-focused social and recreational activities.

- Administer medication to clients and provides medication reminders, in accordance with established policy.

- Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting.

- Accompanies guests on outings such as appointments, shopping, and leisure activities. This may include accompanying guests to other sites for services.

- Completes and maintains related manual and computerized records and documentation by performing duties such as documenting interactions with guests, maintaining statistical data, completing individual files, medication charts and accounting forms.

- Performs a variety of cleaning duties such as toilet cleaning, bed-making as needed, general clean-up of assigned area and running errands such as laundry.

- Assists guests with self-care skills through methods such as providing support and encouragement to guests to maintain personal hygiene, housekeeping, meal planning and preparation, financial obligations and appointments.

- Participates as a team member with other staff to ensure a safe and caring environment by performing duties such as responding to emergencies and supporting others through methods such as sharing knowledge and information.

- Observes guests and their environments to ensure the safety of guests and the premises by performing duties such as reporting unsafe conditions, incidents and/or behaviours, interacting with guests including observing client behaviour, investigating disturbances, dealing with client emergencies in accordance with guidelines and reporting incidents to appropriate staff or authorities. Defuses volatile situations through methods such as non-violent crisis intervention techniques. Records observations for communication to other staff.

- Assists in providing orientation to new employees or students by performing duties such as familiarizing individuals with the policies and procedures or equipment of the facility and/or work area and demonstrating work procedures. Gives tours of services offered by Lookout.

- Provides direction to guest(s), volunteer(s) and/or community placements assigned to work area by performing duties such as demonstrating tasks, monitoring work, supporting guest(s), volunteer(s) and/or community placements in completing functions and maintaining their work and attendance schedules.

- Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted.

- Responsible for complying with and contributing to all aspects of health and safety program.

- Performs other related duties as assigned.

Qualifications & Competence

- Related Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience

- Familiarity with community resources; such as addiction, mental health, income assistance and harm reduction

- Must have current Occupational First Aid Level 1 Certificate

- Crisis Intervention Skills (CPI), Naloxone and Trauma Inform Practice training is an asset

- Ability to work independently or in a team setting

- Strong ability to manage stress and organize workload

- Excellent communication, writing, documentation, and organizational skills

- Understands and maintains clientele/worker boundaries

- Ability to work with disadvantaged and challenging adults in a diverse environment

- Strong physical and mental ability to perform work tasks and operate job related equipment

- A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use

- This role requires the ability to maintain a clean-shaven area where a respirator seal contacts the face and to successfully complete annual fit testing for a half-mask respirator, in alignment with WorkSafeBC and organizational safety requirements.

- Criminal Record Clearance – Vulnerable Sector required

Closing Date

Applications will be accepted until October 29, 2026 at 5:00 pm