Shelter Resource Worker

Lookout Housing and Health Society; Surrey; On-site; CAD 41,000 - 43,000; Part time

Job summary

Lookout Housing and Health Society in Surrey, BC, seeks a Shelter Resource Worker for Gateway Shelter. The role delivers intake, orientation, and ongoing support to shelter guests, coordinating with community services to meet needs and maintain safety in a busy 24/7 environment.

Applicants should have First Aid Level 1, CPI or trauma-informed training is a plus, and strong communication, documentation, and teamwork skills.

Qualifications

• Related certificate or Grade 12+ with two years' related experience.
• Familiarity with addiction, mental health, income assistance, and harm reduction.
• Current Occupational First Aid Level 1 Certificate.
• Crisis Intervention Skills (CPI) and Trauma-Informed Practice training is an asset.
• Ability to work independently or in a team.
• Strong stress management and workload organization.
• Excellent written and verbal communication, documentation, and organization.
• Understand and maintain boundaries with clients and workers.
• Two years of sobriety if past alcohol/drug concerns.
• Criminal Record Clearance – Vulnerable Sector required.

Responsibilities

• Provide support and supervision to homeless adults facing multiple barriers.
• Accept referrals and connect guests with Lookout resources.
• Refer guests to community services.
• Interview guests and provide basic necessities; maintain a safe environment.
• Complete required records and statistical data.
• Assist other staff as needed.
• Remain alert and attentive during shifts; sleeping during shifts is not permitted.
• Comply with and contribute to health and safety programs.

Skills

Communication

Writing

Documentation

Organizational skills

Crisis intervention

Education

Grade 12 or higher / related certificate

Two years related experience

Job description

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Company: Lookout Housing and Health Society

Employment Status

Casual

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We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Gateway Shelter
7 minute walk from Gateway Skytrain Station

Days and Hours of work

7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays
Shifts are 7.5 hours in length
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Probationary/qualifying period will be 488 hours with mid and end point reviews

$29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. SRWs are direct service staff working within a 24-hour, 7-days-a-week emergency shelter for homeless adults who struggle with a variety of issues such as homelessness, addictions, and mental health. The SRW provides intakes, orientations, and support for guests entering the shelter. The SRW will connect with public service agencies relevant to the needs of the shelter guests.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

• Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers
• Accept referrals, and identify and share information with a variety of Lookout’s external resources
• Refer guests to a variety of community services
• Interview and provide basic necessities; ensuring a safe and supportive environment for all
• Complete required records and maintain statistical data
• Support others in the shelter who are in need of assistance
• Provide assistance for new staff
• Job duties are complex and may have a few disagreeable factor
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Related Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience
• Familiarity with community resources; such as addiction, mental health, income assistance and harm reduction
• Must have current Occupational First Aid Level 1 Certificate
• Crisis Intervention Skills (CPI), Naloxone and Trauma Inform Practice training is an asset
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Understands and maintains clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance – Vulnerable Sector required

Closing Date

Applications will be accepted until October 22, 2026 at 5:00 pm