Program Patient Flow Specialist

Winnipeg Regional Health Authority (WRHA); Winnipeg; On-site; CAD 80,000 - 110,000; Full time

Job summary

Shared Health in Winnipeg is seeking a skilled Utilization Manager to lead the utilization framework and coordinate patient flow across the Health Sciences Centre. The role requires strong policy development, data analysis, and collaboration with regional teams.

Requires minimum 5 years in utilization management, a health-care bachelor’s degree, and current professional licensing. In-person work arrangement and day shifts. Anticipated start date in September 2026.

Qualifications

• Minimum 5 years experience in utilization management within hospital and community health care settings.
• Progressive experience in management.
• Bachelor's degree in a relevant health care discipline.
• Current registration with a professional licensing body.
• Demonstrated ability to write policies, procedures and utilization indicators.

Responsibilities

• Operationalize the overall utilization framework.
• Implement site and regional policies related to admission, transfer, discharge, and utilization.
• Coordinate movement of patients within and to/from the site through admission/transfer/discharge processes.
• Liaise with site/bed coordinators on patient movement across the province and within Health Sciences Centre.
• Generate and analyze utilization data with program teams.

Skills

Utilization management

Policy writing

Interpersonal communication

Stakeholder management

Problem solving

Microsoft Word

Microsoft Excel

Education

Bachelor's degree in health care discipline

Educational preparation in utilization

Tools

Microsoft Word

Microsoft Excel

Job description

Requisition ID: 408153

Position Number: 20075984

Posting End Date: August 20, 2026

City: Winnipeg

Employer: Shared Health

Site: Health Sciences Centre - 820 Sherbrook Street

Department / Unit: Patient Services Mental Health

Job Stream: Clinical Support

Union: Non Union

Anticipated Start Date: 09/07/2026

FTE: 1.00

Anticipated Shift: Days

Work Arrangement: In Person

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

• Operationalizing the overall utilization framework.
• Implementing site and regional policies and processes related to admission, transfer, discharge, and utilization.
• Assisting with coordination of the movement of patients within the site and to and from the site through established admission, transfer, and discharge processes.
• Liaises with Service Delivery Organizations’ sites/ bed coordinators on matters related to the movement of patients throughout the province and within HSC.
• Works with facility and regional Quality and Decision Support staff to generate and analyze utilization data in conjunction with program teams.
• Monitors adoption and use of flow systems and tools (e.g. MedWorxx, Oculys, Capacity Management Dashboard) and recommend training plans.
• Participates in decision making that results in an effective admission process and the optimal utilization of facility resources for patients throughout the province.

Experience

• Minimum 5 years experience demonstrating knowledge and skill in utilization management within a combination of hospital and community health care settings.
• Progressive experience in management.

Education (Degree/Diploma/Certificate)

• Bachelor's degree in relevant health care discipline.
• Educational preparation in utilization an asset.

Certification/Licensure/Registration

• Current registration with professional licensing body.

Qualifications And Skills

• Demonstrated skills in writing policies, procedures and development and analysis of utilization indicators.
• Excellent interpersonal and communication skills.
• Demonstrated ability to initiate and maintain effective resource contacts.
• Demonstrated ability to work with all levels of management.
• Demonstrated ability to analyze and problem-solve.
• Demonstrated ability in utilizing computerized applications, such as Microsoft Word and Excel.

Physical Requirements: Not applicable

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.