Program Operations Assistant

Pro Bono Law Alberta; Calgary; On-site; CAD 24,796 - 44,083; Part time

Benefits offered by this job

Flexible work arrangements

Job summary

Pro Bono Law Alberta in Calgary, AB seeks a Programs Operations Assistant to document workflows and build program manuals. You’ll work with staff to capture knowledge, standardize processes, and design practical resources that boost efficiency and consistency.

The role emphasizes clear communication, proactive problem-solving, and collaboration across teams while supporting PBLA’s mission and values. Flexible work arrangements apply.

Qualifications

• Post-secondary education in business administration, nonprofit management, communications, project management, or a related field, or an equivalent combination of education and experience.
• Experience documenting workflows, procedures, and operational processes, including the development of manuals, guides or SOPs.
• Strong analytical and organizational skills, with the ability to identify process improvements and translate complex information into clear documentation.
• Intermediate Microsoft Excel skills and experience working with tracking, reporting, or data management tools.
• Excellent communication and relationship building skills, with the ability to collaborate effectively with staff.
• Experience with CRM, volunteer management, or case management software is an asset.
• Commitment to PBLA’s mission and values.

Responsibilities

• Meet with program staff to understand, document, and analyze existing workflows, procedures, and operational processes.
• Develop and maintain process maps, standard operating procedures, program manuals and other operational documentation.
• Review and enhance tracking tools, spreadsheets, and operational resources to support efficient and consistent program delivery.
• Program knowledge sharing, standardization, and continuous improvement across programs.

Skills

Microsoft Excel

Analytical thinking

Communication

Relationship building

Education

Business/Nonprofit field

Tools

CRM software

Job description

Job Opportunity: Program Operations Assistant

Organization: Pro Bono Law Alberta

Location: Calgary, AB (head office)

Position Type: Contract Part-Time (17.5 hrs/week)

About Pro Bono Law Alberta

Pro Bono Law Alberta is a nonprofit organization committed to promoting access to justice by creating opportunities for the legal community to provide free legal services to Albertans in need. We work collaboratively with legal professionals, community organizations, and stakeholders to develop and support pro bono programs across the province.

Role Overview

Pro Bono Law Alberta is seeking a highly organized, proactive, and results-oriented Programs Operations Assistant to support the ongoing development and improvement of our programs. Working closely with program staff, the successful candidate will document workflows and procedures, develop programs manuals and operational resources, and identify opportunities to improve processes and systems.

The ideal candidate is an effective communicator who enjoys working with people, gathering information, solving problems, and turning complex problems into clear and practical resources. They take initiative and have a demonstrated ability to move projects forward while collaborating effectively with staff across the organization.

This role will help ensure program knowledge is captured, processes are documented and consistent, and operational resources effectively support staff and volunteers. The successful candidate will play a key role in strengthening organizational efficiency, knowledge sharing and continuous improvement across PBLA’s programs.

Key Responsibilities

• Meet with program staff to understand, document, and analyze existing workflows, procedures, and operational processes.
• Develop and maintain process maps, standard operating procedures, program manuals and other operational documentation.
• Review and enhance tracking tools, spreadsheets, and operational resources to support efficient and consistent program delivery.
• Program knowledge sharing, standardization, and continuous improvement across programs.

Qualifications and Skills

• Post-secondary education in business administration, nonprofit management, communications, project management, or a related field, or an equivalent combination of education and experience.
• Experience documenting workflows, procedures, and operational processes, including the development of manuals, guides or SOPs.
• Strong analytical and organizational skills, with the ability to identify process improvements and translate complex information into clear documentation.
• Intermediate Microsoft Excel skills and experience working with tracking, reporting, or data management tools.
• Excellent communication and relationship building skills, with the ability to collaborate effectively with staff.
• Experience with CRM, volunteer management, or case management software is an asset.
• Commitment to PBLA’s mission and values.

Compensation and Benefits

• Salary aligned with market rates for similar roles in Albert’s nonprofit sector
• Flexible work arrangements, including remote work options.

How to Apply

Applications are open until July 31, 2026.

Please submit the following materials to [e-mail]

• Your resume
• A cover letter outlining your interest and qualifications.

We thank all applicants for their interest. Only those selected for an interview will be contacted.