Supervisor, Program Administration

Government of Alberta; Lethbridge; Hybrid; CAD 60,000 - 79,000; Full time

Benefits offered by this job

Positive workplace culture

Job summary

The Government of Alberta’s Ministry of Assisted Living and Social Services is seeking a Permanent, Full-Time Supervisor, Program Administration in Lethbridge/Medicine Hat. The role leads administrative teams, develops branch policies, and ensures compliance with legislation governing guardianship and court processes.

You will supervise regional staff, oversee court documents, and support continuous program improvements.

Qualifications

• One-year certificate in a related field plus two years related experience.
• Equivalent as described: education or experience may be considered.
• Excellent written and verbal communication skills.

Responsibilities

• Develop and enhance policies, procedures, and processes to improve administrative service delivery.
• Provide expert advice on court applications for adult co‑decision making, guardianship and trusteeship.
• Lead regional administrative teams and oversee the preparation and processing of court documents.
• Ensure compliance with legislation, policies, and provincial standards.

Skills

Program development

Team supervision

Change management

Stakeholder relations

Legal document handling

MS Office

AI interest

Education

One-year certificate

Diploma in related field

Tools

MS Office/M365

Job description

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Job Information
Job Title:Supervisor, Program Administration
Job Requisition ID:87086
Ministry:Assisted Living and Social Services
Location: Lethbridge / Medicine Hat
Full or Part-Time:Full Time
Hours of Work:36.25hours per week
Permanent/Temporary/Wage: Permanent
Scope:Open Competition
Closing Date: September 4, 2026
Classification: Administration 1
Salary: $2,316.22 to $3,015.06 bi-weekly ($60,453 - $78,693/year) Assisted Living and Social Services (ALSS) provides supports for seniors, families, and communities, and helps Albertans access disability services, continuing care, financial supports, affordable housing, services for the homeless, and other social-based programs. The Ministry supports Albertans through a person-centered, integrated service delivery model that recognizes the unique circumstances, experiences and strengths of individuals and families. For more information on the ALSS Ministry, please visit: https://www.alberta.ca/assisted-living-and-social-services

The Office of the Public Guardian and Trustee (OPGT) provides essential support for individuals that are not able to make personal or financial decisions. It offers guardianship and trusteeship services, administers estates, and manages benefits. OPGT also oversees capacity assessments, investigates complaints regarding decision-makers, and provides guidance on advance planning and personal directives. For more information on OPGT, please visit: https://www.alberta.ca/opgt-supports

Role Responsibilities

Reporting to the Public Guardian (PG), the Supervisor, Program Administration plays a key role in leading administrative teams, improving program operations, and ensuring compliance with legislation governing the Office of the Public Guardian and Trustee. This includes adherence to the Adult Guardianship and Trusteeship Act (AGTA), Adult Guardianship and Trusteeship Regulations (AGTR), Personal Directives Act (PDA), and Mental Health Act.

The position involves developing, implementing, and improving branch policies and procedures to ensure that administrative service delivery meets the highest standards of quality and efficiency.

Key Responsibilities:

Program Development and Continuous Improvement:

• Develop and enhance policies, procedures, and processes to improve administrative service delivery.
• Provide expert advice and support to management on court applications for adult co‑decision making, guardianship and trusteeship.
• Contribute to identifying issues, developing options, and implementing solutions for program improvement.

Team Supervision:

• Lead and supervise regional administrative teams (AS3 and AS4 levels) involved in co‑decision making, guardianship, and trusteeship applications.
• Oversee the preparation and processing of court documents, ensuring compliance with legislation, policies, and protocols.
• Manage the screening of court documents for completeness prior to approval and filing with the Clerk of the Court, Court of King’s Bench.
• Ensure compliance of regional administrative teams in meeting quality expectations and provincial procedural standards.

Regional Office Operations:

• Ensure smooth administrative and operational services of regional office.
• Provide comprehensive support to maintain efficiency and compliance with internal and external requirements.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Qualifications

• One-year certificate in a related field plus two years related experience; or equivalent as described.

Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience.

Assets:

• Demonstrated program improvement skills and experience.
• Experience leading or supervising a team.
• Experience with implementing change management strategies and leading through change.
• Experience managing collaborative internal and external relationships.
• Experience with legal documents or Court applications.
• Demonstrated knowledge of various computer software programs (Microsoft Office/M365) at an advanced level acquired through related education or a combination of education and experience.
• Experience implementing digital transformation initiatives and system modernization.
• Experience/interest in Artificial Intelligence (AI) such as MS CoPilot, Gemini, Gemini Notebook.
• A diploma in a related field.
• Experience with budgeting, forecasting, procurement and invoice payment.
• Excellent written and verbal communication skills.
• Demonstrated knowledge of policies, procedures, or legislation of the Office of the Public Guardian and Trustee.

Hours of work: 36.25 hours per week, Monday – Friday.

Cover letter is required and will be used to evaluate written communication skills.

Final candidates will be required to undergo security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Positive workplace culture and work-life balance