Program Manager

Pacific Coast Community Resources Inc; Port Hardy; On-site; CAD 73,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision care benefits

On-the-job training

Supportive work environment

Job summary

A community services organization is seeking a Program Manager in Port Hardy, British Columbia, to oversee program delivery and support children and youth who have experienced trauma. The ideal candidate will have a degree in a relevant field and 3–5 years of health management experience. Responsibilities include team leadership, community liaison tasks, and the implementation of culturally sensitive programs. Competitive salary between $73,000–$90,000 annually with comprehensive benefits is offered.

Qualifications

• 3–5 years experience in a health management role.
• Experience working with children/youth with complex behaviours.
• Standard First Aid with CPR certificate required.

Responsibilities

• Monitor program delivery and organizational leadership.
• Act as a community liaison with MCFD.
• Manage multi/interdisciplinary teams.

Skills

Interpersonal skills

Communication skills

Organizational skills

Conflict resolution skills

Education

Degree in humanities, social sciences or related field

Tools

First Aid with CPR certification

Job description

About the Role

As our Program Manager, you will use your expertise to make a significant contribution to the children, youth, caregivers, and communities we serve. Through a family‑centred approach, you will provide support in a safe home environment to children and youth who may have experienced complex trauma and present complex behaviours, as well as people with diverse abilities receiving services through the Ministry of Children and Family Development (MCFD). Your natural ability to care for others, working both independently and collaboratively as a member of a multidisciplinary team, will allow you to influence your team’s success.

Responsibilities

• Monitor program delivery, planning, and organizational leadership.
• Act as a community liaison with MCFD and coordinate special projects as assigned.
• Report to the Regional Manager and Directors.
• Demonstrate ability to manage and supervise multi/interdisciplinary teams using strong interpersonal, communication, organizational and conflict resolution skills.
• Manage multiple projects with a high level of confidentiality, diplomacy and professionalism.
• Use sound judgment and be able to perform well under pressure to meet strict deadlines.
• Conceptualize new programs and services and have experience in planning, organizing, directing, and implementing community‑based activities and programs in a collaborative manner.
• Provide services in a manner that supports and reflects positive cultural practices.
• Have highly developed communication skills, both oral and written.
• Recruit, provide orientation to, schedule and evaluate personnel.
• Provide direction, guidance and support for team members to manage conflict openly and constructively.
• Schedule and attend staff meetings and other meetings as required.
• Maintain an attitude of caring, respect and optimism for families, representatives and community members.
• Ensure the home is maintained in a neat and clean state at all times.

Qualifications

• A degree in one of the humanities, social sciences or related field with educational preparation for the role of manager/administrator.
• Minimum 3–5 years experience in a health management role.
• Nursing experience would be an asset.
• Experience working with individuals (children/youth) with complex challenging behaviours.
• Experience with substance use/addiction/harm reduction — working in and out of a community setting.
• Experience with the application of trauma‑informed practices.
• Experience working with robust community partners, mental health, nursing support services.
• Knowledge of and or experience working within a unionized environment.
• Knowledge of Child Care Licensing Regulations (asset).
• Knowledge of MCFD, Aboriginal Operational Practice Standards and Indicators.
• Knowledge and appreciation of Indigenous cultural practices and traditions and how culture impacts the development of individuals and communities.
• Knowledge of provincial, federal, and Indigenous organizations mandated to provide child & family services.
• Standard First Aid with CPR certificate.
• Possess a satisfactory physician’s assessment of fitness to work.
• Satisfactory criminal record and MCFD HUB clearance.
• Have a valid driver’s license, access to a safe and reliable vehicle and the ability to travel.

Benefits

• On‑the‑job training including MANDT, JOHS, Diversity and Inclusion, Medication Safety, Confidentiality and Privacy, Trauma‑Informed Practice, First Aid and CPR re‑certification.
• Competitive Salary $73,000–$90,000 Annually.
• Comprehensive Medical, Dental, and Vision care benefits package.
• An inclusive, supportive work environment and community involvement.
• A caring, fun, ambitious and supportive team.

We believe that a strong commitment to diversity & inclusion enables us to truly make services better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

Location: Port Hardy, British Columbia, Canada.