Program Manager - Studio Operations Canada, Remote

PlayStation; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Program Manager to join their dynamic team. This role involves supporting production teams, advocating for players, and driving improvements in live service operations. Ideal candidates will have experience in the gaming industry and be adept at problem-solving and managing ambiguity. Join a forward-thinking company that values innovation and collaboration as you help shape the future of gaming. If you thrive in a creative environment and are eager to make a meaningful impact, this opportunity is perfect for you.

Qualifications

• Experience in the gaming industry, particularly in live gaming ecosystems.
• Strong organizational and communication skills are essential.

Responsibilities

• Support development teams and document project information for reporting.
• Identify opportunities for improvement in Live Services practice.

Skills

Organizational skills

Interpersonal skills

Decision-making skills

Communication skills

Problem-solving skills

Flexibility

Coaching and guiding teams

Customer-focused mindset

Job description

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

Title: Program Manager, Studio Operations

Role Overview:

At PlayStation, we're leading the charge in gaming as we push the boundaries of what's possible! Would you like to use your skills, time, and passion on meaningful projects that are building the future? We're looking for a Production Manager for one of PlayStation Studios’ head of production support teams. Someone who wants to make a difference, enjoys working with creative, intelligent, and collaborative teammates, thrives in ambiguity & is inspired by playing a critical role in building a sustainable live ops business within PlayStation.

This role supports PlayStation’s ambitions in the live service space by providing expertise, challenging the status quo, aligning the organization, developing player-centric tools & capabilities, and sharing best practices across the company. As a Production Manager in one of PlayStation Studios’ head of production support teams, you will, among other things:

1. Support and shadow development teams to understand challenges and needs.
2. Document and centralize project information for internal reporting.
3. Partner with other central teams to align and support production teams.
4. Identify and seize opportunities for improvement in our Live Services practice.
5. Participate in problem solving and critical mandates when needed.
6. Advocate for the player, the development teams, the partners, and the company.
7. Operate as an internal consultant to provide value where needed.
8. Document and templatize best practices.
9. Identify similarities between challenges to drive process and policy changes.
10. Support change in the organization for better Live Services agility.

The role is intended to evolve over the next 3-5 years as part of PlayStation’s evolution. As a result, the ideal candidate will be adept at adapting to the changing needs of this role and grow with the role and the needs of the organization. This role’s scope and responsibilities will be evaluated on an ongoing basis to continue to support SIE productions and Live Services initiatives.

What we're looking for:

1. Previous experience working in the gaming industry, preferably in a platform environment.
2. Experience operating in live gaming ecosystems & projects.
3. A background at the intersection of entertainment, technology, data and analytics; ideally coupled with live operations experience.
4. Outstanding organizational, interpersonal, and decision-making skills.
5. Ability to integrate projects quickly to bring value and solve problems.
6. Excellent verbal and written communication with the ability to disseminate complex information effectively and efficiently.
7. Highly motivated, goal-oriented, and customer-focused. Willingness to dig in and deliver.
8. Experience working on a gaming platform and delivering complex cross-functional technical projects that intersect with multiple technical organizations like Data, Legal, IT, Security, and Engineering.
9. Experience operationalizing abstract or undefined processes.
10. Experience quickly stepping into ongoing projects to solve urgent problems during emergencies.
11. Experience working with and/or within Product and PMO organizations.
12. Flexibility in managing shifting priorities and ability to manage ambiguity.
13. Ability to develop alternative plans to adapt to organizational constraints.
14. Experience coaching & guiding teams, motivating people to deliver their best work.
15. Strong ability to build relationships and positively influence culture and operations by being confident, energetic, and maintaining a positive attitude.
16. Takes initiative, anticipates potential issues and problem solves solutions.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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