Program Manager - Studio Operations Remote (Canada) Sony Interactive Entertainment Project Mana[...]

Gamecompanies; Canada; Remote; CAD 60,000 - 100,000; Full time

Job summary

An innovative leader in gaming is seeking a Production Manager for its Studio Operations. This role is pivotal in enhancing live service capabilities, advocating for players, and supporting development teams. The ideal candidate thrives in dynamic environments, possesses strong organizational and communication skills, and has a background in gaming platforms. Join a forward-thinking company that values creativity and collaboration, and play a crucial role in shaping the future of gaming experiences. If you're passionate about technology and eager to make an impact, this opportunity is for you.

Qualifications

• Experience in the gaming industry, preferably in a platform environment.
• Outstanding organizational and decision-making skills.
• Ability to communicate complex information effectively.

Responsibilities

• Support development teams to understand challenges and needs.
• Document project information for internal reporting.
• Identify opportunities for improvement in Live Services.

Skills

Organizational Skills

Interpersonal Skills

Decision-Making Skills

Communication Skills

Problem-Solving Skills

Project Management

Live Operations Experience

Technical Project Delivery

Flexibility and Adaptability

Coaching and Guiding Teams

Job description

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

Title: Program Manager, Studio Operations

Role Overview:

At PlayStation, we're leading the charge in gaming as we push the boundaries of what's possible! We are looking for a Production Manager to join one of PlayStation Studios’ head of production support teams. This role is ideal for someone who wants to make a difference, enjoys working with creative, intelligent, and collaborative teammates, thrives in ambiguity, and is inspired by playing a critical role in building a sustainable live ops business within PlayStation.

This role supports PlayStation’s ambitions in the live service space by providing expertise, challenging the status quo, aligning the organization, developing player-centric tools & capabilities, and sharing best practices across the company. As a Production Manager, you will:

1. Support and shadow development teams to understand challenges and needs.
2. Document and centralize project information for internal reporting.
3. Partner with other central teams to align and support production teams.
4. Identify and seize opportunities for improvement in our Live Services practice.
5. Participate in problem solving and critical mandates when needed.
6. Advocate for the player, the development teams, the partners, and the company.
7. Operate as an internal consultant to provide value where needed.
8. Document and templatize best practices.
9. Identify similarities between challenges to drive process and policy changes.
10. Support organizational change for better Live Services agility.

The role is expected to evolve over the next 3-5 years. The ideal candidate will be adaptable to changing needs and willing to grow with the role and organization. Responsibilities and scope will be evaluated regularly to support SIE productions and Live Services initiatives.

What we're looking for:

• Previous experience in the gaming industry, preferably in a platform environment.
• Experience operating in live gaming ecosystems & projects.
• A background at the intersection of entertainment, technology, data, and analytics; ideally with live operations experience.
• Outstanding organizational, interpersonal, and decision-making skills.
• Ability to quickly understand projects to bring value and solve problems.
• Excellent communication skills for disseminating complex information effectively.
• Highly motivated, goal-oriented, and customer-focused.
• Experience working on gaming platforms and delivering complex cross-functional technical projects.
• Experience operationalizing abstract or undefined processes.
• Ability to step into ongoing projects to solve urgent problems during emergencies.
• Experience working with Product and PMO organizations.
• Flexibility to manage shifting priorities and ambiguity.
• Ability to develop alternative plans to adapt to organizational constraints.
• Experience coaching and guiding teams, motivating others to deliver their best work.
• Strong relationship-building skills and positive influence on culture and operations.
• Proactive, with initiative, anticipation of issues, and problem-solving skills.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression, and gender reassignment), race, religion, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity, parental status, trade union membership, or other protected categories.

We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer; qualified applicants with arrest and conviction records will be considered for employment.