Program Manager - School of Continuing Education

MacEwan University; Edmonton; On-site; CAD 61,000 - 89,000; Full time

Job summary

MacEwan University is seeking a Program Manager to oversee a portfolio of continuing professional education programs. This full-time position involves managing all phases of program delivery and ensuring collaboration with various stakeholders to achieve program goals and improve educational outcomes.

Qualifications

• Minimum 4 years of experience in program or project management.
• Training or certification in project management.
• Strong planning and organizational skills.

Responsibilities

• Manage a portfolio of continuing education programs.
• Develop project management frameworks and maintain project life cycles.
• Conduct program evaluations and gather feedback.

Skills

Project Management

Communication

Collaboration

Analytical Skills

Customer Service

Education

Bachelor’s degree in Education, Business Administration, or related field

Tools

Microsoft Project

MS Office Suite

Job description

Full-Time Non Recurring Term (35 hours per week) MSA Band F (Steps 1-8): $33.605 - $48.887 per hour. $61,162 - $88,975 per annum (Based on 35 hours per week). July 11, 2025

Category

Full-Time Non Recurring Term (35 hours per week)

MSA Band F (Steps 1-8): $33.605 - $48.887 per hour. $61,162 - $88,975 per annum (Based on 35 hours per week).

Closing Date

July 11, 2025

About Us

MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton’s diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.

Our comprehensive undergraduate university offers 55 programs to more than 19,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

MacEwan University is seeking a Program Manager for a full-time, 12-month Non-Recurring Term opportunity with the School of Continuing Education.

Reporting to the Program Director, Training and Educational Development, the Program Manager is responsible for managing an assigned portfolio of continuing professional education programs, supporting all phases of delivery from program planning, launch, delivery, evaluation and review. You will deliver excellent customer service to instructors, students, and program participants, successfully supporting the delivery of face-to-face and online non-credit courses.

Key responsibilities include:

• Managing a portfolio of continuing education programs - responsible for the direction, coordination, implementation, execution, control, and completion of multiple projects within the assigned portfolio of programs;
• Serving as the subject matter expert for programs within the assigned portfolio, while also maintaining awareness and understanding of programs within other portfolios to ensure alignment and consistency, and to be able to provide coverage or backup support where required;
• Developing and maintaining an overall project management framework and employing project management best practices. Maintaining full project life cycle coordination from initiation through to completion, including coordinating project resources, reporting on project deliverables, ensuring key milestones are reached and developing change management, issues management, and communication plans; ensuring projects are completed within timelines, budget and set objectives;
• Collaborating with team members to set program, enrollment and marketing schedules in accordance with established program timelines and best practices;
• Coordinating collaboration between subject matter experts (SMEs) and Instructional Designers to align course goals, learning outcomes, and instructional strategies;
• Maintaining communication throughout the project design and development processes, keeping stakeholders and contributors accountable to established timelines;
• Supporting the Senior Program Manager in the process to source qualified instructors and subject matter experts, as applicable, with expertise aligned to program goals and audience needs;
• Maintaining a master list of program instructors including which courses they are approved to teach and prioritization for future course section employment offers. Collaborating with Program Administrators to issue employment contracts;
• Conducting course and program evaluations, and incorporating feedback into course and program re-development; and
• Providing feedback to instructors based on evaluation results; in the event that performance concerns are brought forward regarding instructors (i.e., performance feedback), the Program Manager will inform and escalate the concern to the SR Program Manager/Program Director.

Skills

You will have:

• A passion for lifelong learning and education;
• A thorough understanding of project and program management principles, methods and techniques;
• Demonstrated strong planning and project management skills, with the ability to manage multiple initiatives simultaneously;
• A strong understanding and knowledge of trends and best practices in adult learning principles, universal design for learning, continuing education, and workforce and professional development;
• The ability to bring projects to successful completion on time and on budget;
• A proven ability to troubleshoot and manage project issues challenges effectively and proactively;
• A demonstrated understanding of cost accounting principles including break-even/profit analysis for individual projects;
• Excellent verbal and written communication skills, including the ability to communicate effectively with external stakeholders and internal stakeholders at varying levels within the organization;
• Excellent interpersonal skills, with the ability to work collaboratively and build/maintain strong working relationships;
• The ability to foster collaboration among diverse stakeholders, including SMEs and Instructional Designers;
• Strong analytical skills to assess program performance and make data-driven decisions;
• The ability to exercise tact, diplomacy and discretion when dealing with others and to maintain confidentiality;
• Detail-oriented with excellent organizational, time management, analytical and problem-solving and critical thinking skills
• Results-oriented skills, allowing you to multitask effectively, take initiative, adapt flexibly to changing situations and priorities, and meet critical deadlines with confidence;
• A demonstrated working knowledge of project management tools and software (i.e., MS Project);
• Proficiency with MS Office Suite (Word, Excel, Teams, Outlook) and SharePoint;
• Experience using project management software (i.e. Microsoft Projects); and
• Familiarity with database management tools, learning management systems, digital learning tools and student registration systems would be considered an asset.

Qualifications

• A minimum of a bachelor’s degree in Education, Business Administration, Instructional Design or related field.
• A minimum of 4 years of experience in program management, project management, course development or a similar field that demonstrates the ability to successfully plan and execute deadline-driven projects with minimal supervision.
• Training, education, certification, or significant experience in project management.
• Experience working within a post-secondary or other learning environment is considered an asset.
• Experience working in a corporate L&D environment is considered an asset.
• Project Management Professional (PMP) designation or working toward completion of PMP (in-progress) is considered an asset.
• An equivalent combination of education and experience may be considered.

When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:

This position is included under the MacEwan Staff Association Collective Agreement. Please note, initial salary placement for external candidates is limited to the first five steps of the salary grid.

All qualified candidates are encouraged to apply; however,Canadians and permanent residents will be given priority.

MacEwan University is committed to fostering the principles of equity, diversity, and inclusion within our community, and we are dedicated to removing barriers that have been historically encountered and are currently experienced by some members of our society. We welcome and encourage applications from Indigenous peoples, racialized persons, visible minorities, women, persons with disabilities, sexual and gender minorities, and members of all equity-deserving groups. We believe that the diversity of our students, staff, and faculty serves as a strength of our institution and benefit to society. We are committed to ensuring full and inclusive participation for all in our community.

Accessibility Statement

We strive to provide an inclusive and barrier-free work environment, beginning with the hiring process. If you require accommodation, we want to ensure you have the support you need to showcase your abilities. Please contact [e-mail] and we will support you to the best of our ability.

Personal Information Collection Notification
Your personal information is being collected in accordance with section 33(c) of Alberta’s Freedom of Information and Protection of Privacy Act (FOIP Act). This information is protected under Part 2 of the FOIP Act and will be used to assess your qualifications for employment. Personal information such as the Curriculum Vitae / Resume and Cover Letter may be provided for viewing only to non-HR members of a hiring and interview panel if your application advances to that stage of the hiring process. If you have any questions about these arrangements, please contact: Human Resources, University Services Centre, Rm. 10-600, 10700-104 Avenue, Edmonton, Alberta, T5J 4S2 or phone [phone].