Program Manager, Retail Space + Standards | Contract until November 2026

lululemon; Vancouver; Hybrid; CAD 103,000 - 136,000; Full time

Job summary

A leading performance apparel company is looking for a Program Manager for their Retail Space + Standards team. This role focuses on developing operational standards and enhancing the customer experience in stores. Successful candidates will have strong leadership, analytical capabilities, and a track record in retail operations. Join lululemon to contribute to their mission of creating transformational products and experiences.

Benefits

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Extensive catalog of development course offerings

Qualifications

• 5+ years of retail leadership or operations experience required.
• Experience leading complex programs and collaborative teams.
• Self-starter with proven results in strategy development.

Responsibilities

• Lead design and sustainment of standard operating procedures for efficiency.
• Analyze operational data to create scalable solutions.
• Manage intersecting projects aligned with NA Retail Strategy.

Skills

Project Management

Leadership

Interpersonal Skills

Communication

Analytical Skills

Tools

Microsoft Powerpoint

Microsoft Excel

Smartsheet

Job description

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Requirements

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About This Team

The Retail Optimization department supports North America stores with optimizing store processes, integrating new categories, and creating the strategy for continued growth within our stores.

The Retail Space + Standards team focuses on generating operational excellence through continuous improvement and physical space projects to drive exceptional guest experience. This includes the design, development, and delivery of standard operating procedures (SOPs) and the creation of standards and resources to support our retail stores in maximizing their operational productivity within their physical spaces.

a day in the life: what you’ll do

Lead the design, development, and sustainment of standard operating procedures that drive operational efficiency and elevate execution in North America retail stores. Partner with the Senior Retail Engineer to analyze operational data and time studies, using insights to create scalable, field-informed SOPs. Collaborate cross-functionally to validate and implement solutions that align with labour standards, technology, and broader retail strategies.

Responsibilities Include

• Develop and design frameworks, programming & solutions that enable lululemon stores to achieve strategic objectives
• Manage complex and intersecting projects, aligned to the NA Retail Strategy: manage roadmaps and timelines, prioritize work, communicate progress, identify risk, manage budgets, and ensure high quality deliverables
• Lead and influence functional and cross-functional teams to design and deliver integrated solutions that enable the achievement of organizational goals and objectives
• Analyze and process datasets to identify trends, discover insights, and drive decision making by providing clear recommendations and obtaining steer from stakeholders; drive discovery efforts to frame challenges and develop solutions grounded in operational insight
• Lead change management and influence learning efforts for relevant programming, identifying impacts, assessing readiness and developing change and learning activations
• Drive enhancements of operational practices to identify opportunities and improve outcomes and key performance metrics in NA retail stores
• Sustainment and continuous improvement through measurement, reflection, and iteration
• Enrolls retail leadership and partners in the vision, strategies and tactics to bring programming to life
  
  

Qualifications

• 5+ years of retail leadership or retail operations experience required
• Experience leading in strategic programs and/or large-scale projects with proven execution skills
• High level of discretion and judgement in the application of operational change principles in an organization
• Experience leading diverse, large-scale collaborative teams and driving objective-focused facilitation
• Exceptional interpersonal, presentation and communication skills; ability to build relationships and collaborate
• Expert in project management tools including Microsoft Powerpoint, Microsoft Excel and Smartsheet
• Self-starter, proven results in creating structure and strategy
  
  

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
  
  

Additional Notes

Authorization to work in Canada is required for this role.

Compensation And Benefits Package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this position is from$ 103,500 – $135,900 CAD annually ; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program subject to program eligibility requirements.

At Lululemon, Investing In Our People Is a Top Priority. We Believe That When Life Works, Work Works. We Strive To Be The Place Where Inclusive Leaders Come To Develop And Enable All To Be Well. Recognizing Our Teams For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal Growth

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)
  
  

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

This role is classified as hybrid under our SSC Workplace Policy: In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Retail

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