Program Manager - Mental Health and Substance Use

Activecareservices; Kamloops; On-site; CAD 74,000 - 86,000; Full time

Job summary

Une organisation progressiste de services pour les jeunes et les adultes en Colombie-Britannique recherche un Gestionnaire de Programme en Santé Mentale et Usage de Substances. Ce rôle implique la supervision du personnel, la gestion des services de soutien et la collaboration avec divers partenaires. Le candidat doit posséder un diplôme en services humains et au moins cinq ans d'expérience, avec une connaissance des principes de réconciliation et des communautés autochtones.

Qualifications

• Cinq (5) années d'expérience pertinente, dont au moins deux (2) années dans un rôle de supervision.
• Certification de premiers secours valide.
• Permis de conduire de classe 5.

Responsibilities

• Superviser les opérations quotidiennes du programme de soins complexes avec les partenaires.
• Fournir un soutien d'intervention de crise en l'absence du personnel clinique.
• Mettre en œuvre des stratégies de gestion des risques pour garantir la sécurité.

Skills

Trauma-informed practice

Effective communication

Risk assessment

Relationship-building

Coaching and supervising

Education

Social Work degree

Registered Psychiatric Nurse

Human Services degree

Job description

Program Manager - Mental Health and Substance Use

Job Category: Excluded

Requisition Number: PROGR001062

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• Posted: May 22, 2025
• Full-Time
• On-site
• Salary: $74,984 CAD per year

Locations

Showing 1 location

Active Care Services - Kamloops Main office
Kamloops, BC V2C, CAN

• Pay range: $74,984 CAD to $85,696 CAD. The estimated range is the budgeted amount for this position. Final offers depend on factors such as skill set, experience, location, and qualifications.

Description

Position Title: Program Manager – Mental Health and Substance Use

Status: Excluded, Permanent, Full-Time

Reports to: Program Director

Salary: $74,984.00 - $85,696.00

Active Care Youth and Adult Services (ACYAS) is a progressive organization providing residential resources for youth and adults in British Columbia. Our mandate is to deliver trauma-informed, high-quality support services in a home-like environment.

Position Overview

Reporting to the Director or designate, the Complex Care Manager oversees and supports service delivery and operational staff providing 24-hour services to adults experiencing issues such as homelessness, substance use, brain injury, mental health disorders, co-occurring disorders, justice involvement, and street entrenchment. The role involves collaboration with service delivery partners, crisis intervention, risk management, and creating a safe environment for clients, staff, and the community.

Primary Responsibilities

• Oversee daily operations of the complex care program in collaboration with partners.
• Foster a cohesive, collaborative environment for staff and clients.
• Conduct team meetings and facilitate conflict resolution.
• Coordinate with clinical teams on referrals, intake, and planning.
• Assess client risks and develop safety plans.
• Provide crisis intervention and support in the absence of clinical staff.
• Offer after-hours emergency support and debriefing.
• Create an engaging environment encouraging client pride and ownership.
• Implement risk management strategies to ensure safety.
• Lead critical incident debriefings and documentation.
• Analyze incidents for patterns and recommend improvements.
• Provide staff training, orientation, and professional development.
• Supervise staff performance, including hiring and evaluations.
• Manage staffing schedules and conduct documentation audits.
• Oversee medication management and conduct audits for errors.
• Build a diverse, inclusive, and high-performing team.
• Establish positive community relationships and conflict management strategies.
• Develop and implement program procedures and policies.
• Ensure operational efficiency, safety, and maintenance.
• Manage financial aspects, including budgeting and expenditures.
• Participate in program performance measurement and improvement.
• Perform other duties as required.

Required Qualifications

• Social Work (Registered), Registered Psychiatric Nurse, or Human Services degree.
• Five (5) years of relevant experience, including at least two (2) years in a supervisory role.
• Cultural knowledge of Indigenous populations and understanding of reconciliation principles.
• Current First Aid certification.
• Class 5 Driver’s License.
• Equivalent combination of education, training, and experience.

Knowledge, Skills, and Abilities

• Trauma-informed, person-centered practice expertise.
• Self-awareness regarding biases and assumptions.
• Understanding of restorative justice approaches.
• Ability to create an inclusive, equitable environment.
• Sensitivity to Indigenous history and culture.
• Strong coaching, supervising, and performance management skills.
• Risk assessment and mitigation abilities.
• Excellent relationship-building skills.
• Effective communication and interpersonal skills.
• Critical thinking and evidence-based practice integration.
• Maintaining professional boundaries.