Program Manager II, AI & Productivity

11140 Expedia Canada Corp.; Vancouver; On-site; CAD 95,000 - 133,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Travel discounts

IATAN membership

Wellness programs

Job summary

Expedia Group is seeking a Program Manager II, AI & Productivity to identify and implement AI-driven improvements across the cruise and travel business. You will analyze workflows, design practical AI solutions, and deploy them using LLMs and agentic workflows to simplify work and boost productivity.

You’ll partner with business and Technology teams to scale implementations, track impact with clear metrics, and champion AI adoption across the organization, including training and demonstrations.

Qualifications

• 5+ years of experience in program management, process improvement, automation, or a related field.
• Hands-on experience building with LLMs and agentic workflows to solve real business problems.
• Experience designing, building, and implementing AI-powered solutions, workflows, or automations.
• Strong understanding of AI tools, emerging technologies, and their practical business applications.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Identify and prioritize opportunities to use AI and automation, working with internal teams to shape development order.
• Analyze workflows, legacy tech, and manual processes to identify opportunities to automate or modernize.
• Design, build, and implement practical AI solutions including document processing and data extraction.
• Build and deploy solutions using LLMs and agentic workflows to solve business problems.
• Evaluate and maximize AI capabilities within enterprise software, and identify emerging technologies.
• Take solutions from pilot to scaled rollout, manage timelines, and drive adoption with stakeholder alignment.
• Track impact of AI initiatives against metrics and report progress to stakeholders.
• Partner with business and Technology teams to implement, scale, and troubleshoot AI initiatives across teams.
• Serve as an AI champion through training, demonstrations, and practical guidance.

Skills

Program management

Automation

AI adoption

Analytical thinking

Communication

Tools

LLMs

RAG

Prompt engineering

Automation tools

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you’ll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveller First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Program Manager II, AI & Productivity

Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world.

Expedia Cruises is seeking a Program Manager II, AI & Productivity to identify and implement opportunities to improve how we work through AI, automation, and emerging technologies across the cruise and travel business. You’ll examine existing workflows, including legacy technology and manual processes, to simplify work, improve productivity, and modernize our operations for the future. This is a highly hands‑on role focused on building and implementing practical AI solutions, while also championing AI adoption across our corporate teams.

In this role, you will:

• Identify and prioritize opportunities to use AI and automation, spending regular time with internal teams to understand workflows and pain points firsthand and shape what gets built and in what order.
• Analyze existing workflows, legacy technology, and manual processes to identify opportunities to automate, simplify, or modernize.
• Design, build, and implement practical AI solutions, including document processing, data extraction, email workflows, summarization, and other repetitive activities.
• Build and deploy solutions using LLMs and agentic workflows (e.g., prompt engineering, RAG, multi-step automation) to solve real business problems.
• Evaluate and maximize AI capabilities within existing enterprise software and licensed platforms, while identifying emerging technologies that can deliver value.
• Take solutions from pilot to scaled rollout, managing timelines, communications, and change management to drive adoption -- iterating based on real usage and feedback.
• Track the impact of AI initiatives against clear metrics, and keep stakeholders informed on progress and results.
• Partner with business and Technology teams to implement, scale, and troubleshoot AI initiatives, coordinating across teams as needed to keep work moving.
• Serve as an AI champion across the corporate organization through training, coaching, demonstrations, and practical guidance

Experience and Qualifications:

• 5+ years of experience in program management, process improvement, automation, technology, or a related field.
• Hands‑on experience building with LLMs and agentic workflows (e.g., prompt engineering, multi-step automation) to solve real business problems.
• Experience designing, building, and implementing AI-powered solutions, workflows, or automations.
• Strong understanding of AI tools, emerging technologies, and their practical business applications.
• Strong analytical, problem-solving, and process improvement skills.
• Comfortable working across teams and functions to get things done, with strong communication skills to train and advocate for AI adoption.

#LI-AD1

The total cash range for this position in Vancouver is $95,000.00 to $133,000.00. Employees in this role have the potential to increase their pay up to $152,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Expedia Group, Inc. (NASDAQ: EXPE) is the global travel marketplace with one purpose: to help travelers explore the world, one journey at a time. Expedia Group connects travelers, partners, and advertisers through its trusted brands, leading technology, and rich first‑party data, delivering predictive, personalized experiences that shape the future of travel. Expedia Group’s ecosystem includes three flagship consumer brands – Expedia, Hotels.com, and Vrbo – the largest B2B travel business, and a premier advertising network. Guided by an experienced and passionate global team, Expedia Group helps millions of travelers in more than 70 countries explore the world with confidence and ease.

Important notice Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.