Program Manager (Housing Nanaimo)

Connective; Nanaimo; On-site; CAD 70,000 - 90,000; Full time

Job summary

Connective is a dynamic non-profit organization delivering innovative social services programs aimed at safe, healthy, and inclusive communities. The Program Manager will lead and evolve programs by planning, staffing, and monitoring activities to meet targets and client needs.

Reporting to the Senior Manager of Programs, you will guide staff, coordinate with government and community partners, and ensure compliance with health, safety, and financial policies while maintaining high program

Qualifications

• Bachelor's degree and/or professional designation with at least 5 years of transferable work experience.
• Extensive experience in Community Living, Mental Health and Criminal Justice System.

Responsibilities

• Implements and promulgates policies and procedures and develops manuals and handbooks.
• Hires, supervises, evaluates, transfers and terminates staff in accordance with CUPE Local 1936-11 and organizational policies.
• Arranges shift schedules to ensure appropriate staff coverage and provides orientation and training.
• Manages daily, monthly and yearly documentation for staff and contractors and handles financial/administrative aspects of programs.
• Supports program direction and liaises with staff and external partners to coordinate referrals and services.
• Ensures safety, health and community standards are met and participates in OSH activities.

Skills

Staff supervision

Shift scheduling

Policy development

Education

Bachelor's degree

Job description

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

The Program Manager will apply leadership and innovation as the life force that sustains, develops and enhances our programs. This position will make a difference by meeting the needs of our clients, funders, and regulators. The manager inspires excellence and purpose into the program by planning, organizing, staffing, and monitoring activities that ensure key targets are achieved.

REPORTING AND WORKING RELATIONSHIPS

• Reports and is accountable to the Senior Manager of Programs or their designate
• Participates as a member of Connective's management team
• Liaises with government and community agencies, volunteers, and members of the general public

STATUS

Exempt. This position is open to applicants of all genders. This is a temporary position.

HOURS

40 hours per week; Monday to Friday, 0830 - 1630.
This position requires the ability to work flexible hours based on operational needs.

Key Accountabilities

Administration

• Implements and promulgates all policies and procedures, including developing appropriate manuals, brochures and handbooks
• Hires, supervises, evaluates, transfers and terminates staff and/or contractors as necessary to fulfill the program goal in accord with the Collective Agreement with CUPE Local 1936-11 and the Personnel Polices of Connective
• Arranges shift schedules, ensuring appropriate staff coverage
• Implements a system of staff and volunteer orientation, supervision, in service training and evaluation
• Ensures all appropriate daily, monthly, and annual documentation of resource staff and contractor's files and records are maintained
• Accepts responsibility for the daily and monthly financial and administrative aspects of the programs

Programs

• Makes sure effective, inclusive support programs are designed and maintained
• Supports the overall program strategic direction
• Liaises with other Connective's staff, especially regarding potential referrals
• Facilitates person-centered planning opportunities for staff and service users
• Develops related program opportunities, available to the individuals in the community
• Ensures that funder's guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completed
• Supervises a diverse range of roles and workers in a supportive housing team

Community

• Maintains effective working relationships with related community services, government/stakeholders and agencies
• Is knowledgeable of related agencies for effective client referrals and support, especially those in their respective communities

Facilities

• Ensures that the physical facilities fulfill all fire, health and safety regulations
• Ensures that the resource(s) is maintained as a clean, pleasant and safe environment

On Call

• Is available to all resource staff, in case of emergencies; this may include carrying a cell phone 24 hours a day and ensures on call coverage is arranged in their absence

Health and Safety

• Functions as an Occupational Safety and Health (OSH) employer representative and may co-chair OSH committee
• Attends the health and safety training sessions for supervisors
• Participates as the organization's representative in health and safety investigations mandated by statutory authorities or as directed by the organization
• Supports Connective's OSH initiatives

Other Duties

• Coordination and Administration of other teams and programs
• All Human Resource Functions - recruitment, training, development

Experience And Skills

• A bachelor's degree and/or professional designation, with a minimum of 5 years of applicable or relevant transferable past work experience
• Extensive experience and expertise in the Community Living, Mental Health and Criminal Justice System