Program Manager, Full-Time

CGI Njoyn; Victoria; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Program Manager to lead a dynamic team in providing exceptional support services. This role involves recruiting and supervising staff, ensuring compliance with policies, and advocating for service recipients. You will have the opportunity to shape program standards and contribute to agency planning while fostering a positive work environment. If you are passionate about making a difference and have a knack for leadership, this position offers a rewarding platform to enhance the lives of others while developing your career in a supportive and collaborative setting.

Qualifications

• Strong leadership skills to motivate and manage staff effectively.
• Experience in budget management and performance evaluation.

Responsibilities

• Recruit, supervise, and evaluate program staff to ensure peak performance.
• Develop and manage annual program budget and ensure compliance with policies.

Skills

Leadership

Staff Management

Performance Evaluation

Budget Management

Crisis Prevention

Advocacy

Education

Bachelor's Degree in Social Work or related field

Job description

Responsibilities:

1. Recruit, screen, hire, supervise and evaluate performance of program staff; coordinate work allocation, training and problem resolution; motivate employees and/or contractors to peak performance and productivity; take disciplinary action when required.
2. Ensure the program and staff comply with policies, procedures and values of the agency, and use best practices when supporting persons served.
3. Establish and maintain a program structure and staffing to effectively accomplish the agency’s goals and objectives; coordinate and oversee the recruitment, employment, training, supervision, evaluation and discipline of staff, and termination as required.
4. Coach and mentor staff, and lead and participate in team building activities.
5. Ensure the program complies with any applicable collective agreement; facilitate on site grievance meetings.
6. Develop and maintain program standards and procedures that comply with provincial and agency policies, regulations, standards and guidelines; establish and coordinate outcome evaluation, quality improvement and safety protocols and procedures.
7. Establish and implement short and long term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
8. Contribute to developing agency policies and procedures by participating in agency planning, policy-making and other committees.
9. Develop and manage annual program budget and perform periodic cost and productivity analyses.
10. Produce program, occupancy, annual and other reports as required.
11. Advocate effectively for service recipients.
12. Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.
13. Participate in staff meetings and case conferences as required.
14. Ensure physical environment is maintained according to established standards and procedures, required inspections are completed, and any required follow-up is done.
15. Ensure staff utilize practices that promote the health, welfare, safety and security of service recipients and staff.
16. Support menus and food plans that meet established nutritional standards, both on and off-site.
17. Comply with and utilize appropriate crisis prevention and intervention standards and practices.
18. Ensure staff or contractors who dispense medication to service recipients receive or possess appropriate training, and that all medication is dispensed according to the guidelines established by the Medication Safety and Advisory Committee.
19. Operate motor vehicles safely and legally while transporting service recipients or on WJS business.
20. Provide on-call and emergency coverage on pager or cell.