Program Manager, Full-Time

Taproot Community Support Services; Parksville; On-site; CAD 50,000 - 85,000; Full time

Job summary

An established industry player is seeking a Program Manager to lead a dedicated team in providing essential support services for youth. This full-time role involves operational oversight, staff management, and ensuring compliance with best practices in a CARF-accredited environment. The ideal candidate will have a strong background in crisis management and trauma-informed care, along with experience in human and financial resource management. This is a fantastic opportunity to make a meaningful impact in the lives of children and youth while fostering a collaborative and inclusive workplace culture. Join a passionate team where your expertise will help shape the future of community support services.

Benefits

Work/life balance

Learning and career development opportunities

Competitive wages and salaries

Paid vacation and benefits

Defined benefit pension plan

Matching RRSP plan

Professional development opportunities

Employee and Family Assistance Program

Long Service Milestone rewards

Employee referral bonus program

Qualifications

• Degree in humanities or social sciences with managerial preparation.
• 3+ years in similar facility with supervisory experience required.

Responsibilities

• Manage program staff recruitment, training, and performance evaluations.
• Ensure compliance with agency policies and best practices.
• Develop and manage program budget and evaluate effectiveness.

Skills

Crisis Management

Trauma Informed Practices

Human Resource Management

Financial Management

Team Leadership

Conflict Resolution

Education

Degree in Humanities or Social Sciences

Tools

WCB Occupational First Aid, Level 1

CPR Certification

MANDT or Non-Violent Physical Crisis Intervention Certification

Driver's License

Job description

The Program

Taproot Community Support Services (formerly WJS Canada) works to improve the lives of persons in their communities through a variety of programs and services.

The Parksville program provides culturally-based programming, support and safe, home-based accommodations for youth in the care of Ministry of Children and Family Development (MCFD). The resource is a staffed 24 hour resource providing a long term therapeutic placement for up to 3 children or youth. The resource supports children or youth who have experienced a trauma, are addressing adverse childhood experiences and/or overcoming other adversities. The program staff will be networking with and working alongside a team of professionals supporting the youth in many life domains, such as education, mental health, physical health, recreation and life skills.

The Position

We are looking for someone with the ability and skill to respond effectively to crisis situations applying trauma informed practices and strength-based approaches.

The Program Manager (PM) provides operational and administrative direction for the development, implementation and management of the program in this CARF-accredited agency. They implement and monitor policies and procedures related to day-to-day services to persons served and directs and coordinates the day-to-day management of program staff. They work directly with persons served and their families/care teams as required and are responsible for overseeing and coordinating individual program plans. The Program Manager participates in agency decision-making and is the primary liaison with the contracting body and reports to the Program Director.

This management position is based at the Parksville Resource program location, and is NOT a remote/hybrid position.

Scheduling

One (1) permanent, full-time position working 40 hours per week, with a weekly schedule of:

1. Monday through Friday 0900-1700
2. Will be part of an on-call rotation with the Program Coordinator 2.

In Your Role You Will

• Recruit, screen, hire, supervise and evaluate performance of program staff; coordinate work allocation, training and problem resolution; motivate employees and/or contractors to peak performance and productivity; take disciplinary action when required.
• Ensure the program and staff comply with policies, procedures and values of the agency, and use best practices when supporting persons served.
• Establish and maintain a program structure and staffing to effectively accomplish the agency’s goals and objectives; coordinate and oversee the recruitment, employment, training, supervision, evaluation and discipline of staff, and termination as required.
• Coach and mentor staff, and lead and participate in team building activities.
• Ensure the program complies with any applicable collective agreement; facilitate on site grievance meetings.
• Develop and maintain program standards and procedures that comply with provincial and agency policies, regulations, standards and guidelines; establish and coordinate outcome evaluation, quality improvement and safety protocols and procedures.
• Establish and implement short and long term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
• Contribute to developing agency policies and procedures by participating in agency planning, policy-making and other committees.
• Develop and manage annual program budget and perform periodic cost and productivity analyses.
• Produce program, occupancy, annual and other reports as required.
• Advocate effectively for service recipients.
• Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.
• Participate in staff meetings and case conferences as required.
• Ensure physical environment is maintained according to established standards and procedures, required inspections are completed, and any required follow-up is done.
• Ensure staff utilize practices that promote the health, welfare, safety and security of service recipients and staff.
• Support menus and food plans that meet established nutritional standards, both on and off-site.
• Comply with and utilize appropriate crisis prevention and intervention standards and practices.
• Ensure staff or contractors who dispense medication to service recipients receive or possess appropriate training, and that all medication is dispensed according to the guidelines established by the Medication Safety and Advisory Committee.
• Operate motor vehicles safely and legally while transporting service recipients or on Taproot business.
• Provide on-call and emergency coverage on pager or cell.
• Perform miscellaneous job-related duties as required.
• Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

• A degree in one of the humanities, social sciences or related field with educational preparation for the roles of manager and administrator.
• Minimum of three years in a similar facility or program, with at least one year in a supervisory or management role.
• Must have specific experience with financial and human resource management.
• Current WCB Occupational First Aid, Level 1 and CPR certificates required.
• MANDT or Non-Violent Physical Crisis Intervention Certificate and Conflict Resolution Certificate
• Experience with basic sign language and/or alternative communication strategies training or experience an asset.
• Valid Class 5 Driver’s License and clean driver’s abstract.

Other Requirements

• Prior experience in Trauma Informed Practices.
• Prior experience in implementing Behavioural Interventions.
• Successful criminal record/vulnerable sector check.
• Successful candidate must sign an oath of confidentiality, a conflict of interest statement, abuse protocols, and a code of ethics statement.

Successful applicants will be required to participate in MCFD screening prior to confirmed employment with Taproot Community Support Services.

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of.

Our Employees Enjoy

• Work/life balance.
• Learning and career development opportunities.
• Competitive wages and salaries.
• Paid vacation and benefits for eligible employees.
• Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia.
• Matching RRSP plan for eligible employees within Alberta.
• Professional development opportunities and job-related training.
• Employee and Family Assistance Program.
• Long Service Milestone rewards.
• Employee referral bonus program.

For more information on Taproot Community Support Services visit our website: taproot.ca

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.

Equal-Opportunity Employer

Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.

We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.