Program Manager, Elevators

TCHC; Toronto; Hybrid; CAD 107,000 - 129,000; Full time

Benefits offered by this job

OMERS pension plan with employer-mand

Health and dental benefits

3 weeks vacation + 4 personal days

Tuition reimbursement $1500/yr

Hybrid work arrangement

Job summary

Toronto Community Housing (TCHC) is seeking a senior elevator program leader to manage 24/7/365 demand services, planned maintenance and capital projects within a multi-discipline team. The role emphasizes contract governance, budget oversight and strategic vendor coordination.

You will oversee complex tenders, safety compliance, and building standards while guiding a diverse workforce and coordinating with internal departments and external partners to ensure high service delivery.

Qualifications

• Minimum 5–7 years in elevator maintenance/related field.
• Experience in contract administration, tender prep, and budgeting.

Responsibilities

• Establish partnerships with staff and clients for effective communication.
• Forecast resource requirements and plan flexible in-house/market resources.
• Lead complex contract management and service issues to successful outcomes.
• Review and approve invoices regularly.
• Coordinate with Vendor Management to implement performance metrics.
• Develop and manage program budgets and asset lifecycle planning.
• Lead, mentor and supervise diverse staff and service partners.
• Prepare and review project scopes, contracts and service proposals.

Skills

Leadership

Contract management

Budgeting

Vendor management

Education

College diploma in elevator/related field

Tools

MS Word

MS Project

Excel

Job description

Vacancy Type: Full-time Permanent

Salary/Hourly Range: $107,358.63 - $128,830.36

Work Details (Days/Hours): Monday – Friday 36.25 hours per week

Hybrid Eligible: Yes or No

Affiliation: Non-Union

Division and Department: FM - Elevators

Number of Vacancies: One (1)

Existing/New Job: Existing

Grade: 7

Vacancy Status: Existing

Candidate List or Eligibility List: Candidate List

What we offer

In addition to competitive compensation and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits, including a health spending account available upon your start date;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount;

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a difference

Are you passionate about Elevators and looking for an opportunity to work with an organization that is dedicated to improving the lives of residents from diverse backgrounds? Do you want to use your experiences to influence construction programs in a multi discipline environment? If this sounds like your ideal career, then Toronto Community Housing is the place for you! We are searching for a collaborative and strategic team player who enjoys working in a dynamic and energetic environment. In this role, you will get to work with internal and external partners to manage the effective delivery of 24/5/365 demand services requests, planned maintenance, and preventative maintenance and construction programs in a multi discipline environment in relationship to the Building Compliance Program.

What you’ll do

• Establishrelationships and partnerships with staff, service providers, stakeholders and clients to ensure effective communication
• Forecast resource requirements and recommends a flexible model including in house and market resources to manage the cyclical needs of TCH
• Leadand resolvecomplex contract management and service issues to successful outcomes
• Review and approve invoices on a regular basis
• Liaise closely with the Vendor Management Team to recommend performance metrics and implement within the assigned programs
• Recommendto Manager to plan and manage the program budgets including the recommendations for planning of asset extension/preservation using various analysis and forecasting tools
• Work closely with the Facilities Team (Planning/Engineering) to develop and recommend corporate standards through market research and industry standards
• Developand recommendtender/scope strategies andspecificationsto meet TCH standards and needs
• Leadcomplex maintenance and construction tenders through sound estimating, quoting and bidding practices, including calls for Tenders, RFQ’s & RFP’s and prequalification tenders
• Manageservice partners by developing service-level, operating-level and partnership agreements
• Recommend, developand implementthe Key Performance Indicators as required to effectively monitor and improve operational delivery.
• AssistManager to develop a mentorship program in the designated discipline incorporating TCH’s succession plan. Identifythe individual(s) for training and development in future leadership roles
• Recommend, developand implementtraining programs and performance management plans
• Lead, manageand mentora diverse group of unit supervisors, support and service staff
• Contributeto the corporate development of metrics and measurement tools for performance
• Providetechnical support and information to TCH, external clients, sales account managers, client care centre, consulting firms, engineers and other business units
• Collaboratively plan and execute maintenance and construction services for our residents
• Manage the internal audit program of all elevator components for all properties
• Planning, coordination, implementation, inspection of planned, preventative & emergency maintenance & construction programs
• Assess operating systems, provide recommendations to replace, extend life cycle, reduce/mitigate potential damages or reduction in life cycle of building elevator components
• Prepare/evaluate/execute service proposals (eg. RFP, quote, contract review etc.) for construction, preventative, and demand service requests for clients on an on-call 24/7 basis
• Prepare, review, confirm, recommend on assigned projects; scope of work, contract reviews (including service level agreements).
• Establishclient communication protocols, financial reporting, progress updates, and scheduling ofwork activities to meet/exceed contract obligations.
• Mitigate risks to client’s assets through establishment of proven service standards. Assisttheir direct reports and clients in providing business operations performance reports
• Participate in JHSC meetings and/or committees as required
• Supervise, mentor, train and direct unionized service and administrative staff
• Coordinate all aspects of service delivery and staff deployment
• Managestaff’s attendance: i.e. vacation requests, payroll input and monitor staffing capacity re: shifts, on call, call-out schedules
• Coordinate with Human Resources and respective Unions to deal with grievances, conflict resolution
• Health and Safety compliance, workplace accident and injury investigations & reporting
• Supervision of multi-disciplined vendors’ pool, including performance evaluations, site inspection, service procurement and delivery strategies from concept to completion
• Preparation/review/development of resources
• Responsible for the project communication to all parties
• Prepare/Review/Conduct progress meetings/minutes and presentations to stakeholders
• Prepare and/or review project budgets including projections, tracking, adjusting and reporting costs anomalies, and reconciling costs quarter/year end
• Provide and recommend approaches on program /project budgets to Manager or designate
• Provide sound technical recommendations when/where requested
• Appropriately deploy elevator personnel (in-house and external) to ensure all elevator component equipment is inspected, tested, checked and maintained
• Represent the organization as an expert witness at court hearings related to code compliance and potential accidents
• Recommend and develop capital replacement programs, purchase of new equipment and maintain inventory documentation
• Participate in interactions with developers, architects, engineers and building owners to provide sound knowledge to ensure compliance with the provisions of applicable acts and regulations in order to meet adequate operation of elevator systems in new and existing buildings
• Attend Emergency Operation Centre (EOC) or attendemergency scene as required during major emergencies. Participate in annual emergency exercises and provide input for the review of the organizations emergency plan
• Ensure emergencies are handled in accordance with departmental guidelines
• Other duties as assigned

What you’ll need

• Minimum of 5-7 years of job-related experience including extensive technical and legislative knowledge and experience in contract administration, tender preparation, and development and monitoring of budget plans
• College diploma in related technical field or trades certification (Mechanical or Electrical) or equivalent work experience in elevator maintenance
• 3 - 5 years of experience in a leadership role in a unionized environment.
• Holder of TSSA – EDM A, F, or C (Elevating devices mechanic category A, F, C) certificate
• Ability to work on small to large scale projects and multiple projects within a program based environment
• Possessstrong negotiating skills and the ability to analyze and evaluate complex problems provide solutions and recommend alternatives
• Possessadvanced skills in computer applications such use of Microsoft Word, Project and Excel
• Excellent customer service skills and experience in providing respectful service
• Experience working in a highly regulated public environment
• High level of integrity, confidentially, and accountability
• Excellent communication skills (verbal and written), with demonstrated professional and confident style as it relates to internal and external interactions
• Flexible and adaptable in dealing appropriately across a wide variety of social situations and in consideration of varied cultural and societal diverse peoples
• Exceptional capacity to collaborate and overcome conflict
• Diplomatic in dealing with all levels of the organization consistently transparent in providing facts and information for accurate decision-making
• A results-oriented focus is essential, as is the ability to work in a fast-paced changing environment and effectively manage several projects simultaneously
• Working knowledge of projects and processes (Business Case, Request For Proposal, Request for Vendor Qualification, Request for Quote, etc
• Ability to participate in senior management decision making, problem solving and department policy reviews
• Ability to administer departmental policies and procedures, including all staffing responsibilities, i.e., hiring, promotions, mileage reviews, training, evaluations, examinations, discipline, grievances, etc
• Ability to perform team development, mentoring and coaching
• Sound knowledge and ability in identifying threats, hazards and assessing related fire risk related to real property in the property management business industry, as well as the identification of reasonable policies, procedures, systems or hardware to mitigate the identified risk
• Sound knowledge of all relevant construction, industrial codes and maintenance codes including Occupational Health and Safety Act (OHSA), Ontario Building Code, Gas Code, Ontario Fire Code, Jurisdictional code requirements, local By-Laws etc
• Sound knowledge of Ontario Social Housing Act (OSHA), Residential Tenancy Act (RTA) and the Accessibility for Ontarians with Disabilities Act (AODA)
• Ability to act in Emergency Response Plan roles as required
• Must possess a valid G driver’s license and access to a vehicle
• Ability to work after hours