Program Manager

Sapsol Technologies Inc; Mississauga; On-site; CAD 120,000 - 180,000; Full time

Job summary

Sapsol Technologies Inc. in Toronto, Canada, is seeking an experienced Program Manager to lead large, multidisciplinary aircraft structures projects. You will work with sales and delivery teams to identify opportunities, manage customer relationships, and ensure program execution meets quality and schedule targets.

You will develop business cases, draft SoWs, coordinate with global delivery, and act as single point of contact for customers, requiring travel to client sites.

Qualifications

• Bachelor's or master's in mechanical or aeronautical engineering.
• PMP or CSM certification.
• 15+ years in project/program management of multidisciplinary aircraft structures.
• Based in Toronto, Canada; travel to Calgary, Victoria as needed.
• Excellent communication and presentation skills.
• Experience managing large teams and customer relationships.
• Travel to customer sites required.

Responsibilities

• Manage customer relationships through account planning and business development.
• Collaborate with sales and delivery to identify growth opportunities.
• Achieve revenue targets as per budget and business needs.
• Coordinate with global delivery teams for program execution.
• Schedule regular cadence meetings with customers.
• Prepare business cases and proposals for new projects.
• Draft SoWs and proposals; secure PO approvals.
• Facilitate onboarding and resource fulfillment with TA and delivery.
• Single point of contact for project status and communications.
• Travel for customer meetings as required.

Skills

CRM

Account planning

Business development

Revenue targets

Proposal development

Stakeholder management

Cross-functional collaboration

Education

Bachelor's or master's in mechanical or aeronautical engineering

MBA (advantage)

Tools

PMP

CSM

Job description

Job Description for Program Manager:

• Customer relationship management by strategic account planning, business development, and customer satisfaction.
• In collaboration with sales and delivery teams, identify business opportunities by interacting with existing and new customers at various levels, contributing to business growth.
• Responsible for achieving revenue targets per budget and business ask.
• Map current/new customers to various business groups for account mining
• Regular follow-up with customers on the new opportunities
• Work on proactive business proposals along with delivery and sales
• Preparing business case for new projects, presenting viable proposals for approval
• Pursue with customers for approval of business proposals till PO is issued
• Work with Talent acquisition and delivery teams for timely resource fulfillment and support onboarding of new hires
• Interfacing with the global delivery teams to ensure quality and timely program execution.
• In-person meetings with customers regularly and develop professional and personal relationships. Conduct and/or attend periodic cadence meetings (daily/weekly/monthly) with customers for technical and business discussions.
• Reviewing any customer escalations and coordinating with offshore for quicker resolution
• Provide key inputs to delivery and sales heads in preparation of customer satisfaction improvement plans, customer visits, delivery heads visits, etc.
• Responsible for overall Project status and communications with customer managers as a Single Point of Contact
• Project scoping and helping customers in drafting SoWs/proposals.
• Cover Delivery visit meetings and compile and follow up actions till closure.

Position Requirements:

• Bachelor’s / master’s degree in mechanical / Aeronautical engineering. An MBA degree is an added advantage.
• Thorough understanding of project/program management techniques and methods with PMP or CSM certification
• 15 plus years experience in project or program management of multidisciplinary projects in aircraft structures working with major Aircraft OEMs or Tier-1s or Engineering Services providers.
• Position is based in Toronto Canada, and needs to travel to other locations like Calgary, Victoria etc.. for meetings with customers on a need basis.
• Excellent problem-solving ability and verbal and written communication and presentation skills.
• Experience developing and maintaining relationships and partnerships with customers, stakeholders, and peers with experience managing large teams / complex programs
• This job requires travels to customer sites