Aftermarket Service Manager (Onsite)

RTX (Raytheon); Oakville; On-site; CAD 120,000 - 150,000; Full time

Job summary

Collins Aerospace, part of RTX, seeks an experienced Aftermarket Program Manager to lead cross-site program planning, scheduling and budgeting for Landing Gear aftermarket programs at the Oakville facility. You will coordinate with Supply Chain, Plant Managers and customers to keep plans aligned and risks mitigated.

The role requires a strong background in aerospace aftermarket programs, external customer management, and ITAR/CCGP compliance, with on-site work in Oakville, Canada.

Qualifications

• Typically requires University Degree and minimum 8 years in program management experience or an Advanced Degree in a related field and minimum 5 years of experience.
• Aerospace Aftermarket industry experience within a manufacturing environment.
• A proven track record dealing with external customers.
• Experience in MS office to analyze data and develop presentation.

Responsibilities

• Function as the focal point for a specific program(s) within the Commercial Landing Gear Division's Aftermarket organizations. Responsible for ensuring that executable program plans, schedules and budgets are in place to meet deliverables on their specific Program(s).
• Work across Collins Landing Systems site and functional boundaries with the Supply Chain and Plant Managers to align manufacturing, supply chain and delivery with customer needs.
• Interface with customers and suppliers on program specific issues, schedules, processes and activities.
• Serve as a main point of contact for their given program(s) within the Aftermarket organizations; have a visible, tactical and strategic role in plans and actions.
• Assist with development and support negotiations of new Aftermarket contracts and amendments.
• Provide current/accurate promise dates to internal and external customers and highlight delivery concerns in advance.
• Coordinate the development of recovery/expedite plans for non-supporting parts.
• Chair the Change Board ensuring timely and cost effective implementation of all change activity.
• Identify CI opportunities with respect to the program and initiate events/projects to improve.
• Develop and maintain relationships with customers and suppliers to facilitate seamless flow of products and information.

Skills

Program management

Customer engagement

MS Office

Aerospace experience

Education

University degree

Tools

SAP ERP

Job description

Date Posted: 2026-10-13

Country: Canada

Location: CA-ON-OAKVILLE-1400 ~ 1400 S Service Rd W ~ 1400 SERVICE

Position Role Type: Onsite

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Reporting to the Associate Director of Spares and Customer Support, as the Aftermarket Program Manager, you will provide program-specific, cross-site and cross-functional planning, direction, coordination and reporting within the Operations and Supply Chain functions.

This position is working on-site at Oakville facility, ON - Canada

What You Will Do

• Function as the focal point for a specific program(s) within the Commercial Landing Gear Division's Aftermarket organizations. Responsible for ensuring that executable program plans, schedules and budgets are in place to meet deliverables on their specific Program(s), from forecasting demand, inventory planning and order entry thru shipment and billing, and that actions/milestones are occurring as planned.
• Work across Collins Landing Systems site and functional boundaries with the Supply Chain and Plant Managers to make sure that manufacturing, supply chain and delivery schedules are in alignment with customer needs and that risks/obstacles are appropriately identified and dealt with in a pro‑active and expeditious manner.
• Interface with our customers and suppliers on program specific issues, schedules, processes and activities.
• Serve as a main point of contact for their given program(s) within the Aftermarket organizations; will have a visible, vital, tactical and strategic role in the formulation and execution of the program specific plans and actions.
• Support resources may be assigned to this position as required to achieve the desired coordination and data accumulation.
• Assist with the development and support negotiations of new Aftermarket contracts and any amendments to current Aftermarket agreements.
• Provide current/accurate promise dates to internal and external customers and highlight delivery concerns in advance.
• Coordinate development of recovery/expedite plans for non-supporting parts.
• Make sure nothing 'falls through the cracks', as the program crosses functional and site boundaries.
• Ensure plans for readiness meet changing demands.
• Chair the Change Board ensuring timely and cost effective implementation of all change activity.
• Identify CI opportunities with respect to the program, initiate events/projects to improve.
• Implement, track and report program specific metrics.
• Develop and maintain appropriate relationships with all customers and suppliers (external/internal) to facilitate the seamless flow of Products and information.
• Perform other duties as assigned.

Qualifications You Must Have

• Typically requires University Degree and minimum 8 years in program management experience or an Advanced Degree in a related field and minimum 5 years of experience.
• Aerospace Aftermarket industry experience within a manufacturing environment.
• A proven track record dealing with external customers.
• Experience in MS office to analyze data and develop presentation.
• Successful candidate must meet all requirements under ITAR and CCGP and be eligible to work in Canada.

Qualifications We Prefer

• Experience with the sale of Aftermarket products
• Previous ERP experience (SAP Preferred)
• Previous Landing Gear knowledge
• Excellent oral and written communication skills and interpersonal skills
• Must be effective at communicating and getting results across functional and site boundaries
• Must also be comfotable reporting opportunities, plans, progress, initiatives, etc. toexecutive-level management, internal to Collins, the suppliers and customers
• Previous managerial/supervisory experience.
• Highly motivated and dedicated individual capable of functioning in a very fast-paced environment
• Leading continuous improvement in the processes and performance of their specific program