Program Manager

Trellis-Society-For-Community-Impact; Calgary; On-site; CAD 85,000 - 115,000; Full time

Benefits offered by this job

RRSP Group Savings Plan

Employee & Family Assistance Program

Paid Vacation and Wellness Days

Job summary

Trellis-Society-For-Community-Impact is seeking a Program Manager to lead programs serving children, youth and families. You will provide strategic and operational leadership, guiding teams to deliver high-quality client-centered services and fostering staff development within a culture of inclusion and accountability.

Join Trellis in advancing reconciliation commitments and building collaborative community partnerships to grow impact, with a focus on sustainable program planning, budgeting, and

Qualifications

• Bachelor’s degree level in human services or equivalent of education and experience.
• 5+ years’ experience in a supervisory/management position.
• Experience supervising staff and volunteers.
• Proven history with providing cultural programming with positive outcomes.
• Strong leadership, problem solving, interpersonal, collaborative, and relationship building skills.
• Understanding and application of outcome measurement and logic models.
• Strong oral and written communication skills, including proposal writing, media relations and public speaking skills.
• Valid Class 5 Driver's License, reliable vehicle and clear driver’s abstract.
• Able to provide a clear Criminal Record Check with vulnerable sector search and Child Intervention Record Check.

Responsibilities

• Oversee Trellis programs, providing strategic and operational leadership to ensure services are responsive to community needs.
• Lead and support teams to deliver client-centered services while fostering a collaborative environment.
• Build and sustain meaningful relationships with community partners to strengthen service delivery and collective impact.
• Manage program planning, evaluation, budgeting, compliance, and accreditation processes.
• Ensure programs remain effective, sustainable, and aligned with desired outcomes.
• Provide supervision to Program staff and volunteers and support staff development.

Skills

Leadership

Problem solving

Interpersonal skills

Collaboration

Relationship building

Public speaking

Written communication

Proposal writing

Media relations

Education

Bachelor’s degree in human services

Tools

Driver's license

Job description

Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s challenges.

With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We’re Trellis – and we’re always growing!

Our Values

Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential.

• Courage: We willingly embrace growth, and don’t see it as optional
• Empathy: We relentlessly care about the growth of others and won’t let anyone go unsupported
• Learning: We choose to grow through uncertainty, even when the status quo feels easier
• Impact: We go beyond what seems doable and prove that growth is possible.

Our Commitments

We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve.

We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis’ reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals.

What Trellis Offers

We provide people with meaningful work and are committed to offering equitable total compensation to all staff. This includes the followingbenefits which start from Day 1 of joining:

• RRSP Group Savings Plan based on tenure with Trellis Society
• Free and confidential support through the Employee & Family Assistance Program
• Paid Vacation, Sick Days, Wellness Days and your Work Anniversary off
• Ability to swap statutory holidays for other days of importance to you
• Diversity and Inclusion embedded into everyday practice.

The Program Manager oversees all aspects of Trellis programs, providing strategic and operational leadership to ensure services are responsive to the needs of children, youth, and families and aligned with organizational priorities. The role leads and supports teams to deliver high-quality, client-centered services while fostering a collaborative environment that promotes staff development, accountability, and continuous learning. It also builds and sustains meaningful relationships with community partners to strengthen service delivery and collective impact. With a focus on continuous improvement, the Program Manager manages program planning, evaluation, budgeting, compliance, and accreditation processes. The role requires an adaptable, solution-focused approach to navigating complexity and ensuring programs remain effective, sustainable, and aligned with desired outcomes.

KeyTasks &Responsibilities

Program Management

• Commitment to Racial Equity and Reconciliation and ongoing learning to embed these practices into all four strategic priorities and the program framework.
• Organization, delegation, management, and performance monitoring within designated program(s)/service delivery area.
• Provide Program Staff with formal supervision to ensure programs are working in alignment with Trellis’s strategic plan.
• Support or lead aspects of advancing Trellis’s strategic goals of more integrated approaches of various programs within Trellis.
• Ensure and maintain program safety while adhering to agency policies and procedures.
• Develop and maintain strong community partnerships with relevant agencies and stakeholder relations that promote awareness of Trellis programs and partner for collaborations wherever possible to best meet the needs of the community served.
• Participate on internal or external committees as needed, providing, and encouraging the same professional opportunities for Program staff.
• Participate in the implementation of the Trellis Strategic Plan, attend management and leadership meetings on an ongoing basis.
• Ensure opportunities for clients, and staff to provide feedback on programs, services, and workplace within the agency.
• Other duties as required.

Employee Development & Training

• Supporting Staff in managing staff grievances, performance concerns, probations and/or dismissals.
• Supporting frontline staff and practicum student recruitment, interviewing, and onboarding.
• Oversight that all staff receive the appropriate trainings and onboarding requirements within the designated timeframe in accordance with accreditation standards.
• Provide support, consultation, and advocacy on case management and supervisory roles of staff.
• Create and maintain a positive, supportive, and rewarding work environment in alignment with strategic goals.
• Seek out, facilitate, and organize mandatory and relevant professional development trainings and workshops for staff.
• Maintain certification as a trainer in specialty areas.
• Other duties as required.

Administration & Budget

• Complete funding proposals, grants, and ongoing funding reports for existing or new funding opportunities.
• Ensure programs adhere to all contracts, funder requirements, and logic models.
• Ensure quality record reviews of persons and adherence to appropriate file management served through quarterly reporting and oversight of regular file audits.
• Oversee that all reporting by Program staff is completed within the appropriate timeline, including but not limited to monthly KPI’s, data reporting to funders, and Incident Reporting.
• Use data and outcomes collected in each program to inform revisions of current practices as well as to suggest potential new initiatives.
• Ensure adherence to program budgets and policies relating to fiscal control.
• Make recommendations to the Program Director regarding program budgets.
• Other duties as required.

Knowledge and Skills Expectations

• Bachelor’s degree level in human services or equivalent of education and experience.
• A preference of 5 or more years’ experience in a supervisory/management position as well as experience working directly with children, youth, families, and the community.
• Experience supervising, supporting, and directing staff and volunteers.
• Proven history with providing cultural programming with positive outcomes.
• Strong leadership, problem solving, interpersonal, collaborative, and relationship building skills.
• Understanding and application of outcome measurement and logic models.
• Strong oral and written communication skills, including proposal writing, media relations and public speaking skills.
• Valid Class 5Driver'sLicense, reliable vehicle and clear driver’s abstract as this positionmay require you to drive clients.
• Able to provide a clear Criminal Record Check with vulnerable sector search and Child Intervention Record Check.

Reporting Relationship

This position reports to a Program Director.

Join Our Growing Team

The resounding impact we have on individuals and communities is thanks to our network of passionate, open minded and dedicated staff who are committed to the work they do everyday. We’re always growing and we’re looking for passionate people who want to grow with us! People who are eager to make an impact while continuing to grow their expertise.

We appreciate your interest and thank all of those that apply, but only those selected for an interview will be contacted!