Program Manager

DCM; Calgary; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare including dental & vision

Tuition reimbursement

Collaborative work environment

Job summary

DATA Communications Management Corp. (DCM) seeks a Program Manager to lead data-driven campaigns from concept to completion in a hybrid Calgary role. You will coordinate clients, agencies, and internal teams to ensure projects run smoothly from start to finish.

The role requires a marketing or business background, exceptional client service, and strong printing knowledge. Expect collaboration across departments with opportunities for remote work one day per week after training.

Qualifications

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• Exceptional customer service skills with flexibility to work overtime.
• Strong understanding of offset, digital, and large-format printing.
• Process-driven with analytical, data reporting, problem-solving, and organizational skills.

Responsibilities

• Serve as the primary point of contact for clients, coordinating projects between internal departments.
• Lead activities related to management of projects including marketing campaigns, direct mail, kitting/fulfillment and distribution, print production, estimating, inventory, and client deliverables.
• Partner with Sales by providing support for administrative tasks, project planning, and orders.
• Create project plans, back schedules, manage production, drive accountabilities, and follow up with job analyses.

Skills

Customer service

Communication

Problem solving

Project management

Attention to detail

Education

Bachelor's degree (Marketing, Business Admin, Communications, or related)

Tools

Microsoft Dynamics 365

Microsoft Office

Job description

DCM is a leading Canadian tech-enabled provider of print and digital solutions that help simplify complex marketing communications and operations workflow. DCM serves over 2,500 clients including 70 of the 100 largest Canadian corporations and leading government agencies. Our core strength lies in delivering individualized services to our clients that simplify their communications, including customized printing, highly personalized marketing communications, campaign management, digital signage, and digital asset management. From omnichannel marketing campaigns to large-scale print and digital workflows, our goal is to make complex tasks surprisingly simple, allowing our clients to focus on what they do best.

The Role

As a Program Manager, you'll lead data-driven campaigns from concept to completion, keeping projects on track and delivering results across a diverse range of industries. You'll be the key link between clients, agencies, and internal teams, ensuring every project runs smoothly from start to finish.

This is a hybrid role, working a minimum of 4 days per week in our Calgary office. There is an option to work remotely 1 day per week once training is completed.

Key Responsibilities

• Serve as the primary point of contact for clients, coordinating projects and tasks between internal departments (Client Services, Operations, etc.)
• Lead internal and external activities related to the management of projects including marketing campaigns, direct mail, kitting/fulfillment and distribution, print production, estimating, inventory, and all client deliverables
• Partner with Sales by providing key support for administrative tasks, project planning, and orders
• Create project plans, work back schedules, manage all aspects of production, drive accountabilities, and follow up with job analyses after completion as needed
• Interpret and create instructions for various internal teams, perform quality control on all letter copy and print proofs, review audits, and coordinate data transfers
• Conduct postmortems and lessons learned after project completions and incorporate continuous improvement strategies to future projects

Skills & Experiences

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field with experience in marketing production or account management within print industry
• Exceptional customer service skills with a strong commitment to meeting client needs, including flexibility to work overtime with little to no notice when required
• Strong understanding of offset, digital, and large-format printing
• A champion of "process" with strong analytical, data reporting, problem-solving, and organizational skills, with a keen eye for detail and a drive to continuously improve processes and raise standards
• Clear, confident communicator and skilled collaborator, with the ability to build strong relationships across all levels, internally and externally
• Strong sense of urgency with the ability to prioritize, manage competing deadlines, work effectively under pressure, and drive results
• Demonstrated sound judgment, initiative, and decisiveness, with the ability to navigate complex challenges and turn ideas into practical solutions
• Proficient with Microsoft Office and project management software; experience with Microsoft Dynamics 365 is an asset

What we offer

• Comprehensive healthcare, dental, and vision coverage for you and family
• Tuition reimbursement to invest in your growth and career development
• Collaborative and supportive work environment where your ideas are valued and your impact is visible

DATA Communications Management Corp. (DCM) is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.