Program Manager

Protech Automotive Solutions; Burlington; On-site; CAD 85,000 - 120,000; Full time

Job summary

Protech Automotive Solutions in Burlington, Canada is seeking a results-driven Program Manager to lead the mobile installation program for vehicle equipment. You will design workflows, oversee end-to-end processes from sales to billing, and drive revenue growth through partnerships.

You will build cross-functional teams, establish SOPs, and monitor performance with dashboards to improve profitability and customer satisfaction. Office-based role in the Burlington area.

Qualifications

• 3+ years of experience in program management, operations, sales operations, revenue operations, business development, field services, fleet services, or a related role.
• Experience building or improving operational workflows, processes, or service delivery.
• Experience developing partner relationships or working with third-party service providers.
• Strong communication and presentation skills.
• Strong problem-solving skills and ability to create structure in a developing or ambiguous business environment.
• Proficiency with CRM, project management, reporting, or workflow tools.
• Must be able to work in office.

Responsibilities

• Build and manage the operational workflow for mobile installations of vehicle equipment.
• Develop standard operating procedures, process maps, implementation timelines, and quality control checkpoints.
• Define how installation requests move from sales intake through scheduling, partner coordination, installation completion, billing, and post-installation follow-up.
• Identify process gaps and create scalable solutions to support future growth.
• Assist to create reporting tools and dashboards to track program performance, installation volume, revenue, partner performance, and customer satisfaction.
• Identify, evaluate, and build relationships with strategic installation partners, service providers, vendors, and other external partners.
• Develop and present partnership opportunities to prospective partners.
• Negotiate and coordinate partnership expectations, service levels, pricing structures, and operating procedures.
• Serve as a primary relationship owner for key partners involved in this program.
• Monitor partner performance and ensure partners meet quality, timeline, service, and customer experience expectations.
• Work closely with sales leadership and sales teams to position the mobile installation program as a revenue-generating solution.
• Support the development of sales pitches, value propositions, partner presentations, and go-to-market materials.
• Help identify target customers, revenue opportunities, and expansion strategies.
• Track revenue performance and develop recommendations to improve profitability, adoption, and program growth.
• Translate customer and sales feedback into operational improvements/new opportunities.
• Partner with internal operation teams to ensure successful execution of mobile installations
• Coordinate across departments to align resources, timelines, customer requirements, partner capacity, and installation schedules.
• Ensure that operational handoffs are clearly defined and consistently followed.
• Troubleshoot execution issues and remove barriers that could impact customer experience, revenue, or partner performance.
• Support the rollout of new markets, new partners, or expanded installation capabilities as the program grows.

Skills

Program management

Revenue growth

Partner relationship management

Sales and operations alignment

Process development

Workflow design

Cross-functional leadership

Vendor coordination

Customer-focused execution

Problem solving

Communication skills

Accountability

Data-driven decisions

Scalable processes

Tools

CRM

Project management tools

Reporting tools

Workflow software

Job description

Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.

Key Responsibilities

Program Development & Workflow Design

• Build and manage the operational workflow for mobile installations of vehicle equipment.
• Develop standard operating procedures, process maps, implementation timelines, and quality control checkpoints.
• Define how installation requests move from sales intake through scheduling, partner coordination, installation completion, billing, and post-installation follow-up.
• Identify process gaps and create scalable solutions to support future growth.
• Assist to create reporting tools and dashboards to track program performance, installation volume, revenue, partner performance, and customer satisfaction.

Strategic Partner Development

• Identify, evaluate, and build relationships with strategic installation partners, service providers, vendors, and other external partners.
• Develop and present partnership opportunities to prospective partners.
• Negotiate and coordinate partnership expectations, service levels, pricing structures, and operating procedures.
• Serve as a primary relationship owner for key partners involved in this program.
• Monitor partner performance and ensure partners meet quality, timeline, service, and customer experience expectations.

Sales & Revenue Growth

• Work closely with sales leadership and sales teams to position the mobile installation program as a revenue-generating solution.
• Support the development of sales pitches, value propositions, partner presentations, and go-to-market materials.
• Help identify target customers, revenue opportunities, and expansion strategies.
• Track revenue performance and develop recommendations to improve profitability, adoption, and program growth.
• Translate customer and sales feedback into operational improvements/new opportunities.

Operations Partnership & Execution

• Partner with internal operation teams to ensure successful execution of mobile installations
• Coordinate across departments to align resources, timelines, customer requirements, partner capacity, and installation schedules.
• Ensure that operational handoffs are clearly defined and consistently followed.
• Troubleshoot execution issues and remove barriers that could impact customer experience, revenue, or partner performance.
• Support the rollout of new markets, new partners, or expanded installation capabilities as the program grows.

Qualifications

Required Qualifications

• 3+ years of experience in program management, operations, sales operations, revenue operations, business development, field services, fleet services, or a related role.
• Experience building or improving operational workflows, processes, or service delivery
• Experience developing partner relationships or working with third-party service providers.
• Strong communication and presentation skills
• Strong problem-solving skills and ability to create structure in a developing or ambiguous business environment.
• Proficiency with CRM, project management, reporting, or workflow tools.
• Must be able to work in office.

Key Skills & Competencies

• Program management
• Revenue growth mindset
• Partner relationship management
• Sales and operations alignment
• Process development
• Workflow design
• Cross-functional leadership
• Vendor and partner coordination
• Customer-focused execution
• Problem solving
• Communication and presentation skills
• Accountability and follow-through
• Data-driven decision making
• Ability to build scalable processes from the ground up

Protech uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.