Program Lead

Stella's Circle Community Services Inc.; San Juan de Terranova; On-site; CAD 48,000 - 52,000; Full time

Benefits offered by this job

Health and dental

Long-term disability

RRSP matching

Vacation 3 weeks

Job summary

Stella's Circle Community Services Inc. seeks a Program Lead for the Community Support Program in St. John’s, NL. You will supervise staff, provide clinical consultation, and guide practice using Housing First and trauma-informed approaches.

The role requires a post-secondary degree in a related field, five years' experience, and certifications such as First Aid/CPR and ASIST. This is a full-time contract with competitive hourly pay and comprehensive benefits.

Qualifications

• Post-secondary degree in social work, psychology, nursing, or related field.
• Registration with professional regulatory body where applicable.
• Minimum five years in community mental health or related services.
• Experience guiding staff with clinical consultation and coaching.
• Knowledge of Housing First, harm reduction, trauma-informed care.
• Ability to provide clinical consultation within scope.

Responsibilities

• Provide day-to-day supervision and clinical coaching to staff.
• Guide responses to complex mental health and housing concerns.
• Participate in after-hours guidance per protocols.
• Occasional case management to maintain continuity of care.
• Promote dignity, autonomy and housing stability in practice.

Skills

Clinical supervision

Staff coaching

Crisis management

Communication

Documentation

Motivational interviewing

Trauma-informed

Education

Post-secondary degree in social work, psychology, nursing

Tools

First Aid/CPR

ASIST certification

Criminal Record Check (VSS)

PSPC Enhanced Reliability

Job description

COMMUNITY SUPPORT PROGRAM Full Time Management 114 Cabot St, St. John's, NL, CA

Salary Range: $35.09 To $37.96 Hourly

Job Purpose

Reporting to the Program Manager, Community Support Program, the Program Lead provides clinical leadership and day-to-day supervision to Community Mental Health Workers, the Transitional Housing Support Worker, and Peer Supporters. The role guides consistent, safe and effective practice to promote participant well-being, housing stability and eviction prevention.

The Program Lead supports staff through clinical consultation, coaching, problem-solving and decisions within the role's authority. Practice is grounded in Housing First, harm reduction, person-centred and trauma-informed approaches, including motivational interviewing and the SET for Health self-management framework.

Duties and Responsibilities

Clinical Oversight and Staff Supervision

• Provide day-to-day supervision, clinical consultation, coaching and debriefing to Community Mental Health Workers, the Transitional Housing Support Worker and Peer Supporters, within each role's scope of practice.
• Guide staff responses to complex mental health, substance use health, behavioural, housing and safety concerns, supporting sound judgment, appropriate boundaries and consistent participant-centred practice.
• Participate in the On-Call Team and provide after-hours and weekend guidance and escalation support in accordance with established protocols.
• Provide occasional case management coverage, as assigned by the Program Manager, to address unforeseen service gaps and maintain continuity of participant care and support.

Practice Standards and Program Implementation

• Guide consistent application of program practices, tools, policies and procedures, including SET for Health, motivational interviewing, Housing First, harm reduction and trauma-informed approaches.
• Identify practice gaps and service delivery barriers, work with staff on practical improvements and communicate significant or emerging concerns to the Program Manager.
• Promote participant dignity, autonomy, choice, safety and housing stability in staff decision-making and team practice.

Staff Development and Performance Feedback

• Support orientation and onboarding of new staff in coordination with the Program Manager and People & Culture, as required.
• Provide ongoing mentoring, practice-based learning and timely, constructive performance feedback; identify development needs and bring them to the Program Manager.
• Build staff confidence and capability in clinical judgment, crisis response, problem-solving and reflective practice.

Housing Stability, Eviction Prevention and Safety

• In collaboration with case managers, guide staff on eviction prevention, guest management, housing stability and appropriate escalation of participant- or housing-specific concerns.
• Support staff in assessing safety concerns, responding to incidents and implementing safety plans while maintaining a harm-reduction and housing-focused approach.
• Refer significant tenancy, safety, behavioural or participant concerns to the Program Manager when decisions or interventions exceed the Program Lead's scope.

Issue Escalation and Program Improvement

• Identify and respond to staffing, performance, safety, clinical practice and operational concerns within delegated authority; document and elevate significant matters in accordance with organizational procedures.
• Assist the Program Manager in identifying recurring concerns, trends and opportunities to strengthen service quality and program operations.
• Participate in staff meetings, team planning and professional development, and contribute to the improvement of program tools, procedures and practice.
• Model respectful communication, professional boundaries, psychological safety, accountability and collaborative problem-solving.

Qualifications

• Post-secondary degree in social work, psychology, nursing, or a related health or social sciences discipline.
• Current registration in good standing with the appropriate professional regulatory body, where applicable.
• Minimum of five years of relevant experience in community mental health, housing support, or related human services, including experience providing practice guidance, coaching, or staff supervision.
• Strong knowledge of mental health, substance use health, homelessness, housing stability, eviction prevention, crisis intervention, and safety planning.
• Demonstrated ability to apply Housing First, harm reduction, person-centred and trauma-informed approaches, including motivational interviewing and self-management strategies.
• Ability to provide sound clinical consultation within professional scope, support staff decision-making, recognize practice limitations, and elevate complex concerns appropriately.
• Strong skills in de-escalation, conflict resolution, reflective supervision, mentoring, and constructive performance feedback.
• Knowledge of community mental health, housing and income support systems, and experience collaborating with multidisciplinary teams and external service providers.
• Excellent communication, documentation, assessment, organizational, and problem-solving skills, with the ability to manage competing priorities.
• Valid First Aid/CPR and ASIST certification (or equivalent) required.
• Enhanced Reliability Status clearance with Public Services and Procurement Canada (PSPC) required and Criminal Record Check with Vulnerable Sector Screening required.

The Details

This is a full-time contract position until November 30, 2029. The hourly rate is $35.09 - $37.96. Stella's Circle offers health and dental, long-term disability, life insurance, matching RRSP plan, sick leave, personal leave, birthday leave and three weeks vacation as well as 15 statutory holidays and summer hours.