Program Integrity Officer (Housing & Homelessness Programs)

City of Kingston; Kingston; On-site; CAD 65,000 - 90,000; Full time

Job summary

City of Kingston seeks a Housing Programs Administrator to develop, coordinate and facilitate training aligned with federal and provincial housing legislation and local policies. You will work with internal teams, service providers and community agencies to strengthen programs and improve client outcomes.

You will train users of HIFIS and Rent Café, perform site visits, and assess program quality to ensure data integrity and effective service delivery.

Qualifications

• Experience in developing and delivering housing-related training.
• Knowledge of provincial housing legislation and program guidelines.
• Ability to train internal and external partners on systems and policies.

Responsibilities

• Develop, coordinate and facilitate training on housing programs and systems.
• Orient and update users of HIFIS and Rent Café on policies and practices.
• Conduct site visits and provide ongoing support to improve service delivery.
• Collaborate with community partners to strengthen housing and homelessness services.
• Evaluate program data and recommend improvements for outcomes.

Skills

Training program development

Training delivery

Stakeholder collaboration

Policy and legislation knowledge

Data quality assessment

Tools

HIFIS

Rent Café (Rent Café)

Job description

The Role

Under the direction of a Housing Programs Administrator, develop, coordinate and facilitate external and internal training in accordance with federal and provincial housing and homelessness legislation, program guidelines, local policies and procedures. Work collaboratively with housing and homelessness internal team, service providers and other community agencies with the goal of strengthening and delivering effective programs resulting in better outcomes for clients.

Meet your department...

We support individuals and families experiencing or at risk of homelessness through compassionate, client-focused care and strong community partnerships. Our team works to prevent and reduce homelessness by connecting people with resources and services that promote stability and create pathways to long-term housing solutions.

What you'll do...

Maintain comprehensive knowledge of provincial legislation and local policies as it relates to housing and homelessness. Ensure that internal and external partners are operating within the confines of legislation, local policies, best practices and professional ethics. Orient, train and update users of Homeless Individuals & Families Information System (HIFIS) and/or Yardi Rent Café (Rent Café) on its use, policies and practices to foster optimal customer service and program integrity. Complete site visits at various community locations to provide on-going support, leadership and mentoring to enhance housing and homelessness service provisions. Conduct HIFIS and/or Rent Café and program quality assessments for improved data integrity and provide recommendations to enhance quality outcomes. Work collaboratively and network with housing and homelessness programs and community partners to build positive relationships and establish linkages with City staff, service providers and community partners. Work with housing providers and support service agencies to ensure available programs are communicated and accessible to community members in need and develop new programs as dictated by local needs. Facilitate regular meetings and working groups with service providers aimed at problem solving complex system challenges, fostering solution-focused conversations and improving client outcomes. Consult with local service providers and community partners in the support and development of the Housing & Homelessness Services System with respect to homelessness programs, transitional and supportive housing programs and social housing programs, including the collection and analysis of program and financial data. Evaluate capacity building activities and bring forward recommendations for program enrichment and respond to external requests for community service education. With the support of community partners, identify program delivery issues and deficiencies, communicate intervention strategies and participate in the evaluation of outcomes. Work with the peer PIO position to initiate community forums and training events that bring together housing and homelessness service providers. Develop, collect and disseminate resources to support quality programming in funded service provider agencies. Gather information, facilitate, plan and assist in the development of policies and procedures. Create presentations, participate in government forums and community meetings. As set forth in the City of Kingston Municipal Emergency Response Plan, perform duties in the event of a municipal emergency. Be aware and follow the Occupational Health and Safety Standards in relations to the Housing & Social Services Department. Other duties as assigned.