Program Excellence Lead, Child & Youth Programs

Ymca-of-Southern-Interior-Bc; Kelowna; On-site; CAD 30,000 - 43,000; Full time

Benefits offered by this job

Paid vacation

Wellness days

Dental benefits

YMCA membership

YMCA pension 5%

Job summary

The YMCA of Southern Interior BC in Kelowna is seeking a collaborative and strategic Child and Youth Manager to lead our Child & Youth programs and oversee experiences across Health, Fitness, and Aquatics. Reporting to the General Manager, you will drive program excellence, coach staff, and ensure high-quality participant experiences.

Responsibilities include program development, staff coaching, budget oversight, and building partnerships to strengthen outcomes for children, youth, and families.

Qualifications

• Post-secondary education in Recreation, Education, Child & Youth Development, Business, Leadership, or related field, or equivalent experience.
• 3-5 years of progressively responsible leadership in program management and team leadership.
• Experience managing budgets and financial accountability.
• Experience leading high-performing teams and staff development.
• Experience with quality assurance, service excellence, or continuous improvement is a plus.

Responsibilities

• Lead development, delivery, evaluation, and continuous improvement of YMCA programs.
• Grow Child & Youth programming and accessibility for youth 11+.
• Train, coach, and support staff in program planning, delivery, evaluation, and improvement.
• Conduct regular program and staff evaluations to enhance quality and impact.
• Collaborate with Marketing to meet registration and participation targets.
• Build community partnerships to support program growth.
• Oversee payroll and operational processes for program staff.
• Manage program budgets and financial stewardship.
• Monitor service quality and align with YMCA standards and National Experience Program.
• Support fundraising initiatives and promote philanthropy.

Skills

Leadership

Program management

Staff development

Budgeting

Quality assurance

Customer service

Education

Post-secondary education in Recreation/Education/Child & Youth Development/Business/Leadership

Job description

The YMCA of Southern Interior BC in Kelowna is seeking a collaborative and strategic Child and Youth Manager to lead our Child & Youth programs and oversee experiences across Health, Fitness, and Aquatics. Reporting to the General Manager, you will drive program excellence, coach staff, and ensure high-quality participant experiences.

Responsibilities include program development, staff coaching, budget oversight, and building partnerships to strengthen outcomes for children, youth, and families.