Program Coordinator, Hospice and Bereavement - Full-time

Temiskaming Shores & Area Chamber of; Strathroy; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Program Coordinator for Hospice services. This role involves providing leadership and support to ensure the effective operation of hospice and bereavement programs. You will be responsible for managing volunteers, facilitating training, and maintaining community relationships. The ideal candidate will have a strong background in community care, excellent communication skills, and a passion for helping others. Join a team that values compassion and quality service in a supportive environment, where your contributions will make a meaningful difference in the lives of clients and their families.

Qualifications

• Post Secondary Diploma in Health/Social Science or equivalent.
• 2-3 years of experience in community and health-based care.

Responsibilities

• Coordinate day-to-day operations of the Hospice program.
• Provide support to the Manager and Supervisor.
• Manage volunteers and client assessments.

Skills

Community Care Experience

Program Planning

Volunteer Administration

Facilitation Skills

Communication Skills

Attention to Detail

Customer Service Skills

Problem Solving

Education

Post Secondary Diploma in Health/Social Science

Tools

MS Office Suite

Windows OS

Job description

Requisition Details:

Employment Status: Regular, Full-time (1.0 FTE)
Program Name: Hospice and Bereavement
Number of Hours Bi-Weekly: 75
Work Schedule: Days
On Call:No
Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

Job Summary:

The Program Coordinator, Hospice is responsible for providing support to the Manager and Supervisor and for providing leadership and coordination of the day-to-day operations within the framework of VON philosophy, policies, procedures, standards and quality management.

Key Responsibilities:

• Acts as a resource for the site with the implementation, maintenance and day-to-day operation of 1:1, group and virtual care solutions required by VON for service delivery.
• Troubleshoot and support inquiries from community members, clients and volunteers about the Hospice and Bereavement programs.
• Provide set up and training to new and existing Hospice Services volunteers.
• Providing coaching, mentoring and opportunities for debriefing with volunteers on an ongoing basis.
• Performs client assessments and determine suitability and eligibility for programs offered through Hospice Services.
• Maintain training materials for program administration.
• Perform resource and system navigation to make appropriate external referrals to partners/community resources.
• Create and maintain meaningful community relationships related to the hospice and bereavement field.
• Maintain an awareness of VON policies and procedures as they apply to applications
• Ensures the provision of cost-effective client services and programs.
• Assesses clients for service needs, monitors service delivery and contributes to the development, evaluation and promotion of the program.
• Develops and implements program plans to meet department needs.
• Manages volunteers and staff within the program, taking the lead in volunteer orientation, training and in-services within the framework of VON Quality Management standards.
• Maintains regular engagement with clients and other health partners to ensure programs meet community needs.
• Functions as a primary support contact between clients, health professionals, community support and internal team members.
• Tracks and reports the result of program plans and team efforts on a timely basis to the relevant supervisor and internal stakeholders.
• Supports financial accountability within assigned programs by maintaining program budgets.
• Creates and prepares financial and statistical trending reports VON and funder obligations and for program analysis.
• Completes Disaster and Emergency Drills according to VON Disaster & Emergency program/policy.
• Plans and participates in multi-disciplinary meetings as required.
• Practices in accordance with the quality and risk management framework of VON Canada and Occupational Health and Safety legislation.
• Participates in health and safety training including WHMIS and applies this knowledge in the workplace.
• Ensures all workplace incidents are reported in a timely manner in accordance with legislation and VON policies and procedures for workplace injuries and incidents.

External and Internal Relationships:

• Timely communication and follow up with clients, and community partners/professionals as required.
• Timely communication and follow up with internal staff

Education, Designations and Experience:

• Post Secondary Diploma in Health/Social Science discipline or the equivalent combination of qualifications/education.
• 2-3 years of related experience in community and health-based care.
• 1-2 years of experience in program planning and evaluation is an asset.
• Experience in volunteer administration an asset.
• Experience or understanding of the not-for-profit healthcare environment is an asset.

Skill Requirements:

• Strong knowledge of education, facilitation and proficiency in training groups and/or individuals.
• Completion of Fundamentals of Hospice Palliative Care required (training provided).
• Experience in hospice palliative and/or grief and bereavement care is preferred.
• Experience with client/family and environmental risk assessments.
• Education in Thanatology/grief and bereavement care is preferred.
• Strong aptitude in navigating challenging conversations with clients and volunteers.
• High level of accuracy and attention to detail.
• Demonstrated commitment to working in an environment with high confidentiality and discretion.
• Demonstrated knowledge of the social and health care services network and community resources, as well as a proven ability to build strong relationships within the community.
• Excellent oral and written communication skills.
• Able to work both independently and within a team.
• Strong organizational skills with an ability to prioritize, multi-task and handle competing deadlines.
• Strong customer service skills.
• Ability to problem solve and adjust to rapidly changing priorities in a deadline.
• Proficiency in Windows OS and MS Office Suite programs.
• Must demonstrate attention to detail.

Other:

• Must have personal vehicle and possess both a current driver’s license and proof of vehicle insurance.
• A current and original copy of a satisfactory Criminal Records Check is required.
• A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
• Ability to speak French is an asset in French Designated areas.
• Must be able to wear Personal Protective Equipment (PPE).

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.