Program Coordinator (Contract) – Toronto, Logistics & Training

OSC; Toronto; Hybrid; CAD 50,000 - 60,000; Full time

Job summary

OSC is seeking a Program Coordinator in Toronto for a contract role. The position supports the Operations Manager with timekeeping, reporting, and logistics for Crossing Guards in a hybrid work setting.

Key duties include QA and attendance reporting, training on TrackTik, site scheduling, and assisting in recruitment and events, with strong emphasis on communication and timely problem solving.

Qualifications

• English essential; other languages an asset.
• Experience with recruitment is an asset.
• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Review timecards and shift schedules to ensure consistency and to create attendance reports.
• Create 'Quality Assurance Reports' as needed to flag inconsistencies.
• Prepare Attendance Reports and Invoice Supporting Documentation Reports.
• Be a Subject Matter Expert on TrackTik and provide support and coaching to guards and new staff.
• Assist in the logistical scheduling of Crossing Guards, receiving, tracking, and filling leave requests (including last minute/ same day time off requests, longer term leave, and vacated positions).
• Supports retention and recruitment activities as needed.
• Assist the Senior Coordinator with logistical aspects of the program including meetings, seminars, workshops, special projects, and events.
• Triage and respond to telephone, email, and in-person inquiries from Crossing Guards.
• Assist with site visits as necessary.
• Promptly reports any potentially dangerous situations to the Operations Manager.
• Coach guards when they clock in late or clock out early, ensuring they adhere to their shift schedules.
• Set up accounts and profiles for newly hired guards.
• Explain how to navigate the app and utilize its features effectively.
• Provide practical training for newly hired guards by taking them on site and demonstrate standard crossing guard practices, correct their techniques when necessary, and share tips to improve their performance.
• Dispatch supervisors when needed and assign tasks to supervisors and manage their shifts in cases where guards are unavailable for coverage.]

Skills

Customer Focus

Communication

Ability to Cope with Stress and work в

Problem Solving

Accountability, dependability, and det

Ethics and Integrity

Tools

MS Office

Job description

OSC is seeking a Program Coordinator in Toronto for a contract role. The position supports the Operations Manager with timekeeping, reporting, and logistics for Crossing Guards in a hybrid work setting.

Key duties include QA and attendance reporting, training on TrackTik, site scheduling, and assisting in recruitment and events, with strong emphasis on communication and timely problem solving.