OSC Program Coordinator – Toronto

OSC; Toronto; Hybrid; CAD 50,000 - 60,000; Full time

Job summary

OSC is seeking a Program Coordinator in Toronto for a contract role. The position supports the Operations Manager with timekeeping, reporting, and logistics for Crossing Guards in a hybrid work setting.

Key duties include QA and attendance reporting, training on TrackTik, site scheduling, and assisting in recruitment and events, with strong emphasis on communication and timely problem solving.

Qualifications

• English essential; other languages an asset.
• Experience with recruitment is an asset.
• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Review timecards and shift schedules to ensure consistency and to create attendance reports.
• Create 'Quality Assurance Reports' as needed to flag inconsistencies.
• Prepare Attendance Reports and Invoice Supporting Documentation Reports.
• Be a Subject Matter Expert on TrackTik and provide support and coaching to guards and new staff.
• Assist in the logistical scheduling of Crossing Guards, receiving, tracking, and filling leave requests (including last minute/ same day time off requests, longer term leave, and vacated positions).
• Supports retention and recruitment activities as needed.
• Assist the Senior Coordinator with logistical aspects of the program including meetings, seminars, workshops, special projects, and events.
• Triage and respond to telephone, email, and in-person inquiries from Crossing Guards.
• Assist with site visits as necessary.
• Promptly reports any potentially dangerous situations to the Operations Manager.
• Coach guards when they clock in late or clock out early, ensuring they adhere to their shift schedules.
• Set up accounts and profiles for newly hired guards.
• Explain how to navigate the app and utilize its features effectively.
• Provide practical training for newly hired guards by taking them on site and demonstrate standard crossing guard practices, correct their techniques when necessary, and share tips to improve their performance.
• Dispatch supervisors when needed and assign tasks to supervisors and manage their shifts in cases where guards are unavailable for coverage.]

Skills

Customer Focus

Communication

Ability to Cope with Stress and work в

Problem Solving

Accountability, dependability, and det

Ethics and Integrity

Tools

MS Office

Job description

OSC Program Coordinator - Toronto (Contract)

With more than 65 years of history, OSC has built a strong reputation as a trusted organization and valued community partner dedicated to advancing road safety. As a not-for-profit organization, we deliver best-in-class road safety services, education, training, and awareness, helping guide communities toward safer roads, no matter how they travel.

ABOUT THE OSC

Our work is driven by passionate people, strong community partnerships, and a great culture that values collaboration, purpose, and making a meaningful difference. As a growing organization, OSC is building on its strong foundation while continuing to expand its impact and create new opportunities for the future. We are looking for leaders who are excited to be part of this growth- to contribute to our culture, champion our purpose, and help shape what's next for OSC.

REPORTS TO

Operations Manager

COMPETENCIES

• Customer Focus
• Communication
• Ability to Cope with Stress and work in a fast-paced environment
• Problem Solving
• Accountability, dependability, and detail-oriented
• Ethics and Integrity

DUTIES AND RESPONSIBILITIES

• Review timecards and shift schedules to ensure consistency and to create attendance reports.
• Create "Quality Assurance Reports" as needed to flag inconsistencies.
• Prepare Attendance Reports and Invoice Supporting Documentation Reports.
• Be a Subject Matter Expert on TrackTik and provide support and coaching to guards and new staff.
• Assist in the logistical scheduling of Crossing Guards, receiving, tracking, and filling leave requests (including last minute/ same day time off requests, longer term leave, and vacated positions).
• Supports retention and recruitment activities as needed.
• Assist the Senior Coordinator with logistical aspects of the program including meetings, seminars, workshops, special projects, and events.
• Triage and respond to telephone, email, and in-person inquiries from Crossing Guards.
• Assist with site visits as necessary.
• Promptly reports any potentially dangerous situations to the Operations Manager.
• Coach guards when they clock in late or clock out early, ensuring they adhere to their shift schedules.
• Set up accounts and profiles for newly hired guards.
• Explain how to navigate the app and utilize its features effectively.
• Provide practical training for newly hired guards by taking them on site and demonstrate standard crossing guard practices, correct their techniques when necessary, and share tips to improve their performance.
• Dispatch supervisors when needed and assign tasks to supervisors and manage their shifts in cases where guards are unavailable for coverage.

POSITION REQUIREMENTS

• English essential, other languages an asset.
• Experience with recruitment as an asset.
• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook).
• Strong written and verbal skills.
• Willingness to travel if required (within Etobicoke).
• Works well with others and takes direction and criticism in a positive manner.
• Highly effective prioritization, multi-tasking, and time management skills to meet deadlines.
• Energetic, self-motivated, and results - oriented.
• Politically and culturally sensitive.

WORK CONDITIONS

• Ability to occasionally lift items as heavy as 50 lbs.
• Manual dexterity is required to use desktop computer and peripherals.
• Local travel is required occasionally.
• May require occasional weekend or evening work.
• Currently a Hybrid Work Environment.

COMPENSATION

• $50,000 - $60,000 annually
• The salary for this position will be negotiated with the successful candidate and will take into consideration the education and experience of the individual.