Program Clerical Support - Outpatient Cancer Clinic

Njoyn; Newmarket; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Program Clerical Support for their Outpatient Cancer Clinic. This role is pivotal in ensuring smooth operations by coordinating patient appointments, managing clerical tasks, and providing excellent customer service. The ideal candidate will have a strong background in medical terminology and clerical duties, with a commitment to teamwork and patient care. Join a passionate team where your contributions will help foster healthy communities and enhance patient experiences in a supportive environment. If you have the skills and dedication to make a difference, this opportunity is for you!

Qualifications

• Minimum Grade 12 and Medical Terminology Certificate required.
• 1 year of clerical duties in healthcare environment is essential.

Responsibilities

• Coordinate patient appointments and perform clerical duties.
• Act as receptionists and communicate with patients in person and by phone.

Skills

Medical Terminology

Clerical Duties

Keyboarding Skills

Microsoft Office

Customer Service

Interpersonal Skills

Organizational Skills

Conflict Resolution

Analytical Skills

Teamwork

Education

Grade 12

Medical Office Administration Diploma

Post-secondary Diploma

Tools

Electronic Health Record Systems

Computerized Provider Order Entry (CPOE)

Job description

Program Clerical Support - Outpatient Cancer Clinic

Status:

Permanent Full Time

Department:

Outpatient Cancer Clinics & Systemic Therapy Suite

Hours:

All shifts

Union:

Job Category:

Number Of Positions:

1

Salary: $26.07 - $28.58/Hour

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County.

Our team of nearly 6,000 staff, physicians, volunteers, students, and Patient and Family Advisors are committed to creating an environment where the best experiences happen.

Job Summary

The Program Clerical Support is responsible for reception, patient scheduling, word processing, and clerical functions, reporting to the Department Manager. This role collaborates with all healthcare providers within the Department.

Primary Responsibilities

Works under the direction of nursing staff and physicians to coordinate patient appointments and perform clerical duties. Health Program Clerical Supports also act as receptionists and communicate with patients on the phone and in person.

Qualifications

• Minimum Grade 12
• Medical Terminology Certificate required
• Diploma in Medical Office Administration OR evidence of relevant and related post-secondary diploma from an accredited academic institution preferred
• Minimum one (1) year of clerical duties in an acute care health care environment required
• Demonstrated keyboarding skills
• Proven ability to attend work regularly
• Demonstrated current knowledge and skill in the use of medical electronic health record systems
• Current experience in computerized provider/physician order entry (CPOE) an asset
• Proficiency with Microsoft Office preferred
• Demonstrated willingness to learn/innovate
• Commitment to customer service and teamwork
• Demonstrates analytical skills in relation to knowledge of hospital operations
• Effective organizational and prioritizing skills
• Demonstrated interpersonal and conflict resolution skills
• Excellent teamwork skills
• Demonstrated excellence in communication, both written and verbal
• Demonstrated problem assessment skills
• Demonstrated commitment to customer service and teamwork
• Demonstrated individual leadership skills
• Commitment to providing an exceptional experience for patients and families as well as other members of the healthcare team within a challenging and exciting health care environment
• Demonstrated commitment to, and understanding of the principles of diversity, equity, and inclusion
• Models behaviour that is aligned with the values of Southlake Regional Health Centre

Regular and reliable attendance is an expected requirement of this position.

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

Please note: If you are selected to move forward in the recruitment process, a Southlake Talent Representative will contact you via email. Please double-check any emails you receive from Southlake and ensure that the address ends in @southlakeregional.org or @southlake.ca. If it does not, we do not recommend responding as your email may not be sent to the Southlake team.