Claim Specialist- Canada Casualty

AXA XL; Calgary; Hybrid; CAD 89,000 - 132,000; Full time

Job summary

AXA XL in Canada is seeking a seasoned Claims Specialist - Casualty to join our team across major Canadian cities. You will analyze coverage, conduct thorough investigations, and negotiate resolutions while collaborating with underwriting and counsel to achieve optimal outcomes for clients.

You will be a bilingual professional with deep casualty claims experience, working in a hybrid, full-time role. This position emphasizes service quality, risk management, and stakeholder communication.

Qualifications

• Bachelor’s degree or comparable degree.
• Minimum 10+ years of casualty claims experience.
• Bilingual in French & English (spoken and written).
• Valid Representative's Certificate for Commercial lines claim adjustment (AMF).
• CIP or CRM designation preferred.
• Hybrid 3x per week on site; full-time.
• Minimal travel required.

Responsibilities

• Providing coverage analysis and preparing correspondence to brokers and insureds.
• Ensuring thorough claim investigations are completed.
• Evaluating and negotiating timely resolutions on assigned claims across jurisdictions.
• Coordinating with internal and external counsel on litigation strategies and participating in mediations.
• Managing communication with stakeholders to ensure high-quality service.
• Maintaining file notes, reserving, and internal reporting according to guidelines.
• Identifying emerging industry trends and regulatory changes.
• Providing guidance and knowledge sharing on complex casualty claims and coverage issues.

Skills

Customer Centricity

Cross-Functional Collaboration

Analytical Mindset

Claims Lifecycle

Policy Interpretation

Litigation Support

Education

Bachelor’s degree or comparable degree

CIP or CRM designation preferred

Job description

Claims Specialist - Casualty

Toronto, Montreal, Alberta or Vancouver, Canada

Where you’ll work

Our Claims team is a key differentiator. With deep expertise, our experienced Claims professionals manage even the most complex claims with confidence and precision. We strengthen that advantage by pursuing excellence, fostering culture of continuous improvement, and creating an environment built on collaboration, customer service, and colleague development. Our team of enthusiastic, innovative claims experts view success as a foundation for ongoing progress.

As a Montreal-based Claims Specialist - Casualty, you will play a key role on AXA XL’s Casualty Claims team. You will collaborate closely with your manager and Claims colleagues to move files toward resolution, while regularly collaborating with Underwriting teams. Together, you will help achieve the best possible outcomes for AXA XL and its clients by proactively resolving and settling claims.

What You’ll Be Doing

What will your essential responsibilities include?

• Providing thoughtful and comprehensive coverage analysis and preparing relevant correspondence to communicate to brokers and insureds when applicable.
• Ensuring thorough claim investigations are completed.
• Evaluating and negotiating timely resolutions on assigned claims across multiple jurisdictions.
• Partnering with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation. Active participation in mediations and settlement conferences as appropriate.
• Coordinating and managing communication with internal and external stakeholders (e.g., Underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service. Participation in new account and renewal meetings may be required.
• Consulting with and reporting to Claims Management and Claims Legal, as warranted, on large losses and contentious coverage matters. Ensuring all steps are taken to achieve the best outcome.
• Maintaining file notes, preparing internal reporting, timely reserving, issuing payments, and setting electronic file diary are in accordance with best practices guidelines.
• Identifying, monitoring, and reporting on emerging trends within the insurance industry and legislative changes.
• Providing guidance, technical support, and knowledge sharing to colleagues on complex casualty claims, coverage issues, litigation strategy, and claims best practices.

You will report to Samantha Greenwood, Manager, Casualty Claims

What You’ll Bring

We’re looking for someone who has these skills and capabilities

People Skills

• Customer Centricity: Places customers first by understanding insured, broker, and stakeholder needs while delivering responsive, fair, and effective claim outcomes.
• Cross-Functional Collaboration: Works effectively with Claims, Underwriting, Legal, brokers, reinsurers, and external partners to share information, align priorities, and support timely resolution.
• Analytical and Strategic Mindset: Uses claim information, trends, and business insight to make sound decisions and consider broader financial, customer, and reputational impacts.

Business Skills

• Business and Insurance Acumen: Applies understanding of the insurance business, casualty products, market practices, and claim dynamics to support effective decisions and outcomes.
• Ethical Judgment and Risk Management: Makes sound, defensible claim decisions while balancing legal, regulatory, financial, customer, and reputational considerations.
• Stakeholder Management and Customer Service: Builds trusted relationships with insureds, brokers, counsel, vendors, reinsurers, and internal partners while meeting expectations and balancing business needs.

Technical Skills

• Claims Lifecycle Management: Reviews and analyzes relevant information, manages claims from intake through resolution, and applies a strategic, cost-effective approach to achieve fair outcomes.
• Policy Interpretation and Product Knowledge: Interprets policy wording, coverage limits, product mechanics, and exclusions to support accurate coverage analysis and claim decisions.
• Claims Negotiation, Litigation, Data Analysis, and Quality Control and Assurance: Negotiates fair resolutions, coordinates litigation strategy, uses claim data and trends to inform decisions, and maintains strong quality and control standards.

Country Specific Requirements

• Hybrid 3x week on site
• Full-time employment
• Bilingual verbal and written fluency in both official languages (French & English)
• Must possess and maintain a valid Representative’s Certificate for Commercial lines claim adjustment in compliance with AMF requirements.
• Bachelor’s degree or comparable degree.
• Obtained or working toward Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation preferred.
• Minimum 10+ years of experience in Casualty claims and/or substantial experience in the oversight and direct handling of General Liability, Excess Liability, Auto (all lines) and Multination claims.
• Minimal travel requirements

Who We Are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we do not just provide re/insurance, we reinvent it.

By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines, and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com.

What We Offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That is why we have made a strategic commitment to attract, develop, advance, and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It is about helping one another - and our business - to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability, and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle, and financial security. It provides enterprising compensation and personalized, inclusive benefits that evolve as you do.

We are committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience" focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We are committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We are building a net zero strategy, developing insurance products and services, and mobilizing advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see Sustainability at AXA XL.

The Canada base salary range for this position is CAD 88,500 to 132,000. Actual pay will be determined based upon the individual’s skills, experience, and location. We strive for market alignment and internal equity with our colleagues’ pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers.