Program Assistant, Job ID #5053

JVS Toronto; Toronto; On-site; CAD 51,000 - 52,000; Full time

Benefits offered by this job

Generous time off

Benefits & pension plan

Inclusive & supportive culture

Additional perks

Job summary

JVS Toronto is seeking a Program Assistant to join our Integrated Employment Services team in Toronto Centre. This full-time, one-year contract position offers valuable exposure to employment services, intake coordination, and file management.

Start date is as soon as possible, with potential to transition to full-time permanent employment. The role emphasizes client support, data entry, and collaboration with employers, funders, and program staff, while aligning with our mission to help

Qualifications

• High school diploma is required.
• 1-2 years of administrative experience.
• Strong technical skills and ability to master new databases and tools.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills with attention to detail.
• Experience with data entry, inventory, spreadsheets and report presentation.
• Customer service oriented and culturally sensitive.
• Ability to learn Salesforce, CAMS-EOIS and Caseflo.

Responsibilities

• Provide information to potential clients and referral sources, promoting services and answering questions.
• Screen referrals for accuracy and appropriateness, conduct intakes and schedule assessments.
• Support data entry in funder’s database and maintain electronic records.
• Conduct regular follow-ups to track client progress and collect documents.
• Communicate with employers on incentive agreements and process reimbursements.
• Maintain participant records and filing systems per policy.
• Update progress and outcomes using database tools and prepare program reports.
• Provide administrative support during events and maintain office supplies.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Customer service

Data entry

Education

High school diploma

Tools

Salesforce

CAMS-EOIS

Caseflo

Job description

Starting Salary: $50,639 - $51,657. Commensurate with experience

Hours: 35 hours per week

Location: Toronto Centre

Employment Type: Full-time – one-year contract (with possibility of full-time regular employment)

Start Date: As soon as possible

Vacancy Type: Existing position

About JVS Toronto

At JVS Toronto, we believe everyone deserves the opportunity to build a meaningful career. Since 1947, we’ve empowered thousands of individuals each year through employment, career development, and assessment services across Toronto and York Region. We also partner with businesses to help them find the talent they need to succeed.

As a registered charity, we’re proud to offer many of our services at no cost, thanks to generous funding. Learn more about our impact: www.jvstoronto.org.

Why Join Us?

• Generous Time Off – Start with three weeks of paid vacation, plus paid sick time, personal wellness days, and family-related leave, to support a healthy work–life balance.
• Benefits & Pension Plan – Access a health and dental benefits plan, an Employee Assistance Program, and a defined benefit pension plan with employer contributions.
• Inclusive & Supportive Culture – Join a collaborative and inclusive organization committed to diversity, equity and belonging.
• Additional Perks – Access corporate discounts and other programs that support your overall well-being.

Eligibility for benefits, pension and time-off programs varies by employment status.

About the Program

The JVS Integrated Employment Services (IES), funded by MLITSD and managed by WCG, provides employment services to unemployed individuals of all ages, financial backgrounds and skills to help them gain and retain employment within their field or a related field. To achieve its goal, the program provides a range of services including one-on-one employment counselling, employment workshops, job development/placement services and job retention supports. In addition, IES collaborates with other programs to ensure efficient and smooth operations through streamlining client referrals to appropriate services.

As a Program Assistant you will:

• Provide information to potential clients and referral sources, along with promoting services and answering questions knowledgeably
• Screen referrals for accuracy and appropriateness, conduct intakes and schedule assessment appointments
• Support system/process implementation, including completing data entry in funder’s database and maintaining electronic file records
• Conduct regular follow-ups to track client progress, obtain relevant information and collect required documentation
• Communicate and follow up with employers on financial incentive agreements, process reimbursement claims, flagging any missing documentation
• Set up and maintain up-to-date participant records and accurate filing systems, along with storage and disposal in accordance with JVS Toronto Privacy Policy
• Maintain tracking spreadsheets as well as utilize multiple database tools to update participants’ progress and outcomes including preparation of program reports
• Provide administrative support during online and in person events, maintain office supplies and equipment

Minimum Qualifications & Experience:

• High school diploma
• 1-2 years of administrative experience
• Strong technical skills and a proven ability to master new databases and tools
• Effective verbal and written communication skills with a proven ability to conduct research
• Strong organizational and time-management skills; detail oriented
• Strong administration skills; analytical and problem solving abilities
• Experience with data entry, inventory, spreadsheets, report presentation
• Customer service oriented and strong interpersonal skills; culturally sensitive
• Ability to learn systems used by the agency (i.e. Salesforce, CAMS-EOIS and Caseflo)
• A clear Criminal Record and Judicial Matters Check is required for this position

Ready to Make an Impact?

JVS Toronto is an Equal Opportunity Employer. If you require accommodation at any stage of the recruitment process, please contact Human Resources.

As part of our recruitment process, we may use AI-enabled tools to support resume screening and candidate matching. However, applications are reviewed by a member of our hiring team.

We embrace diversity and encourage all qualified candidates to apply. We thank all applicants for their interest; only those selected for an interview will be contacted.