Program Assistant (Grid 21) - Casual

Phoenix Drug & Alcohol Recovery and Education Society; Surrey; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a dedicated team at a forward-thinking organization focused on supporting individuals in recovery. As a Program Assistant, you will play a crucial role in maintaining a safe and healthy environment at the Phoenix Centre. Your responsibilities will include monitoring residents, conducting wellness checks, and assisting clients with life skills development. This position offers the opportunity to make a real difference in the lives of others while working in a supportive and collaborative atmosphere. If you are passionate about social services and have the skills to foster a positive community, this role is perfect for you.

Qualifications

• Grade 12 education and a certificate in Community Social Service or equivalent required.
• 1 year of experience with marginalized populations or related fields is essential.

Responsibilities

• Monitor resident behaviors and ensure safety protocols are followed.
• Assist clients in developing life skills and maintaining a healthy environment.

Skills

Problem-solving skills

Interpersonal skills

Analytical skills

Communication skills

Integrity and dependability

Education

Grade 12

Certificate in Community Social Service

Tools

Microsoft Word

Microsoft Excel

Database management systems

Standard office equipment

Job description

Job Title: Program Assistant ( Grid 21)
Number of Position: 1
Competition Number: C13
Location: Phoenix Center ( Main Campus)
Position Status: Casual
Collective Agreement: Communities Bargaining Unit
Compensation: $27.92 - $29.60
Reports to: TH Assistant Manager

Job Summary:

The Program Assistant supports the daily operations of Phoenix Centre and ensures that operational quality and licensing standards are always maintained. Works to ensure a safe, well-maintained, and healthy environment.

Responsibilities:

1. Monitor and assess resident behaviours and client movement in and out of the building.
2. Monitor curfews of residents returning to the Centre and Supportive Housing Programs.
3. Conduct random (or client-requested) basic wellness checks on clients that may require support, including overdose precaution/response. Clients are encouraged to use overdose prevention sites/designated safe use areas. Carry out duties in accordance with health and safety protocols.
4. Observe and accurately document resident behaviour utilizing concrete, factual descriptions.
5. Report behaviours to supervisory staff that pose a risk to the resident, other residents, staff, and/or the community.
6. In accordance with established care plans, assist clients with the development of life skills, healthy daily living, social activities, meeting their obligations, keeping appointments, and promoting effective social and interpersonal skills by methods such as demonstrating and modeling appropriate actions. Act as a positive role model for all residents.
7. Engage with residents and ensure safety and expectations of the program agreement are being met.
8. Encourage awareness of interdependence of community members and the value of responsible concern for self and others.
9. Meal deliveries, a client can request delivery to their room if experiencing mobility issues/hardship. The cook will box and prepare a “to-go” style meal and PA’s deliver to their door.
10. Assist new residents with their welcome gift bag that is sourced from donations (cleaning products, towels, coffee, etc).
11. Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns).
12. Support & promote a safe environment regarding relations with other staff, program participants, and community members.
13. Support & promote a safe, well-maintained building & work environment. Ask trespassers to leave property, calling the police/ambulance when needed.
14. Complete regular rounds of facility as scheduled throughout shifts.
15. Assist the manager in organizing and distributing food and clothing donations.
16. Other related duties as assigned.

Qualifications:

1. Grade 12.
2. Certificate in Community Social Service or equivalent.
3. Recent, related experience of one year working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent.
4. Satisfactory completion of a criminal records check with vulnerable sector screening is required.
5. Satisfactory completion of Tuberculosis Screening form is required.
6. Satisfactory completion of Employee Immunization Record form is required.
7. First Aid 1 and Current CPR certificate is required.

Skills & Knowledge:

1. Knowledge of Windows, Microsoft Word, Excel, and database management systems.
2. Knowledge of and ability to operate standard office equipment, including telephone system, fax machine, photocopier, printer, and computerized building security monitoring system.
3. High level of integrity and dependability with a strong sense of urgency and results-orientation.
4. Strong problem-solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis.
5. Strong interpersonal skills and ability to communicate effectively in writing and verbally in English.
6. Demonstrated commitment to the social sector with a passion for the organization’s mission is essential.

Competencies:

1. Demonstrates initiative, flexibility, adaptability and resourcefulness.
2. Actively seeks and incorporates feedback to inform continuous self-improvement.
3. Sets goals, creates and implements action plans, monitors progress, and evaluates results.
4. Adeptly manages competing tasks and uses time efficiently and effectively.

Salary for this role is between $27.92 - $29.60 per hour.

Closing Details:

Closing Date: Internal applications will be accepted until 25 January, 2025 at 5:00pm.

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify manager of intent to apply.